Product Data Sheet / Brochure

MENDIT ARE THE UK’S PREMIER LAPTOP, COMPUTER AND MOBILE REPAIR SPECIALISTS
MendIT have brought together extended hardware cover and low-cost chargeable repairs
to create a hybrid product that offers great protection for a fraction of the cost. Designed to
provide an all-in-one solution and a cost-effective alternative to insurance.
Warranty
As standard, MendIT Maintenance Plus provides a collect and return
extended warranty offering, a fast and efficient repair service
designed to protect mobile equipment against mechanical breakdown.
In the event of breakdown, MendIT will provide remote diagnostics
to determine the fault. And, if necessary, arrange a courier to collect
your mobile equipment. MendIT will repair or replace then return to
any UK location.
Inclusive of the manufacturer’s warranty period, MendIT look
after your device from day one. This provides both a single point of
contact and consistent level of support throughout your mobile
equipments life cycle.
What’s Covered: Laptops - All major manufacturers covered.
Provision and Process
• An electronic certificate will be provided to register the
mobile equipment
• In the event of breakdown or damage the user contacts MendIT
on 01282 418 864 or [e-mail]
• MendIT will attempt to resolve the problem via remote diagnostics
• If the mobile equipment is in need of a hardware repair, MendIT
will arrange collection and provide a pre-paid postage label for the
user to attach to the packaging (user is responsible for packaging)
• If the mobile equipment is damaged a payment of
£20 will be required prior to collection
• Upon receiving the mobile equipment, MendIT will further diagnose
and carry out the repair for free
• Once repaired, the equipment is subjected to Quality Control and
tested to ensure it is repaired to full working order
• MendIT will package the mobile equipment and return send to
the user
• MendIT covers all costs for parts, labour and carriage
• 5-day turn around upon receiving the customer’s device*
*Subject to parts availability
Additional Support
• Unlimited help desk support
• Replace battery if charge held is less than 60% of original capacity
• Check for latest software updates and drivers if required
• Virus and Malware removal
• Check for water damage and repair if required
Educational Customers will be screened prior to quote for
Claims History and Protective Equipment Application
UK Mainland customers only. Excludes Apple / Microsoft Equipment.
*LIQUID DAMAGE / WRITE-OFF. In the event your mobile equipment is a total write off due to extensive damage or through excessive liquid damage a replacement will be provided. Replacement will be brand new or of the same
age and condition as the original. Excludes cosmetic damage I.E. wear and tear, scratches. MendIT Maintenance Plus must be purchased during the manufacturer’s standard warranty period. Your support contract will begin from
the date you purchased your equipment.
ONSITE WARRANTY UPLIFT AVAILABLEADVANCE REPLACEMENT UPLIFT AVAILABLE
POA
Plus
A fixed price Repair Promise for physical damage of £20.
In the event of damage MendIT will collect your mobile equipment
and either repair or provide a replacement*.
MendIT will provide a FREE annual health check if required, on your
mobile equipment, covering software updates, virus/phishing
software removal etc.
MendIT Maintenance Plus offers a higher level of support and
service than standard insurance products with the added benefit
of an instant approval to reduce the time you are without
your equipment.
Examples of damages:
Smashed/cracked screen, broken plastics.
Laptop Hybrid Protection
MAINTENANCE
PLUS