Owner`s manual

VG0970_D2 2/28/13 21
TroubleshoongAndErrorMessagesTroubleshoongAndErrorMessages
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In the event that your Memphis grill encounters any kind of issue or problem in operaon, please con‐
sult this chart. If the soluons offered here are insufficient to resolve the maer, please contact your
dealer, or Hearthland Products directly at the number found at the end of this manual.
Problem Cause Solution
Received Error
Message "ER‐1"

The appl i a nce has overheated,
possibly due to a grease fire, or
excess fuel.
• Turn the grill off and allow it to cool. If necessary, follow the procedure in
the General Warning section. Clean grill interior and clear of excess fuel
before restarting.
• The appliance has failed to ignite
wi thin the allotted 30 minutes.
• Check the hopper for s uffi ci ent fuel .
• Check the burn pot for ash build‐up or other obstructions.
• Check igniter to see if it is heating up(igniter may need replacing).
• In extreme cold, grill may require additional priming to achieve ignition.
• Make sure hood is closed.
• Grill will not stay lit. • Check the hopper for sufficient fuel.
• Check the burn pot for ash build‐up or other obstructions.
• Make sure hood is closed.
Received Error
Message "ER‐3"
• The appliance has experienced
power failure during operation.
• Ensure that your grill is securely plugged in.
• Check for power‐failures within your home.
• Grill is not properly plugged in. • Ensure that your grill is plugged into a working GFCI outlet.
• A power surge has tripped the
circuit board fuse on the ITC.
• Fuse must be manually replaced. See guide at the end of this section.
• Wood pellets have absorbed
excess moisture.
• Clear the hopper and burn pot of moist pellets, replacing them with dry
pellets.
• Burn pot i s overl oaded with as h
build‐up.
• Check the burn pot for ash build‐up or other obstructions.
• Grill isn’t receiving sufficient fuel. • Check the hopper for sufficient fuel.
• Ensure both sides of the hopper are filled (Elite, Pro and Built‐In).
• Grill isn’t receiving sufficient air‐
flow.
• Check the burn pot for ash build‐up or other obstructions.
• Check to see if fan(s) have been unplugged or have failed.
• Contact dealer or Hearthl and directly in case of fan failure.
• Burn‐pot i s overl oaded wi th a s h
build‐up.
• Check the burn pot for ash build‐up or other obstructions.
• Check to see if fan(s) have been unplugged or have failed.
Frequent Flare‐ups
are experi enced
• Fl a mmabl e ma ter i a l bui l d‐up. • Check to see if fan(s) have been unplugged or have failed.
Cooki ng tempera tures
are uneven
• Unbalanced airflow throughout
the grill.
• Ensure that flavorizer is installed correctly
ITC Constantly Reads
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• Damaged ITC • Contact your dealer or Hearthland Products
Grill Will Not Turn On
Grill Produces Excess
or Discolored Smoke
Received Error
Message "ER‐2"
Grill Will Not Achieve
Or Maintain Stable
Temperature