User guide

C6010 Specifications
5 December 2012 – v1.0
Page 91 of 100
If your networked printer has been installed to run as a Service from a print Server in your
organization, all the following features will be greyed out:
 My Print Settings.
 Custom Sizes.
 Custom Watermark.
These features require the user to have write access to the host system’s Windows Registry,
and this is generally not available to clients on Servers.
If you have tried to access the Toolbox Home Page and failed, the most common reason is
that the printer is switched off.
To fix this problem switch the printer back on and try again.
If you are still having problems, and you are using a networked printer, contact support
personnel and inform them of the problem.
The Toolbox pages contain several hyperlinks, all of which require JavaScript to be enabled
on your default browser. Generally most Web browsers are set up with JavaScript enabled.
If you have linked to a C6010 printer as a service from a Windows 2003 or 2008 Server, and
you find you cannot jump to other Toolbox pages other than the Home Page, a likely cause is
that the Server has restricted access to JavaScript.
Contact support personnel and inform them of the problem.
Your C6010 printer will always print a page at its rated speed, from start of page to end of
page. If you see your printer slowing down between pages the most likely cause is slow
delivery of data to your printer.
For some documents your computer may not be able to generate the data stream quickly
enough to drive your C6010 printer at its rated speed. Some applications render documents in
such a way that even simple-looking documents may generate a large amount of data. Low-
end computers may be particularly subject to this issue.
Similarly, delivering that data stream to your C6010 printer can require considerable
bandwidth, and a slow or overloaded network connection may give rise to similar symptoms.
If you are printing to a local C6010 printer, make sure it is connected via a USB 2.0 (Hi-speed)
connection.