User guide

C6010 Specifications
5 December 2012 – v1.0
Page 86 of 100
 Troubleshooting
This section contains a set of error conditions you may experience in various situations, and
suggestions for how to deal with such errors.
Should the suggestions found in this section not fix the problems you may be encountering,
contact support personnel.
 Identifying your printer
Once a number of C6010 printers have been installed on a network, or if you have more than
one USB-connected printer, uniquely identifying a printer will become mandatory when
reporting issues or updating firmware.
To identify a printer:
1. Ensure there are no lamps lit on the printer Control Panel other than the On/Off button,
and that the On/Off button is lit and steady.
2. Ensure there are papers in the paper tray.
3. Press and hold down the OK/Resume button on the Control Panel for over 5 seconds, or
until the Power On/Off button starts flashing.
A number of pages will be printed, of which the first will look similar to the one
displayed below: