Technical data

Chapter 2: Upgrading Trays in the Storage Array 21
10. Did this action correct the problem?
— Yes – Go to step 11.
— No – If the problem is not resolved, contact your Technical Support
representative.
11. Using the LEDs and the storage management software, check the status of the
trays in the storage array.
12. Does any component have a Needs Attention status?
— Yes – Click the Recovery Guru toolbar button in the Array Management
Window, and complete the recovery procedure. If the problem is not
resolved, contact your Technical Support representative.
— No – Go to step 13.
13. Remove the antistatic protection.
14. Gather support data about your updated storage array by using one of these
methods:
Upgrading Cache
Memory for the
E2600
Controller-Drive
Trays
Before you start this procedure, gather antistatic protection, cache memory DIMMs,
and cache backup memory devices. Perform each of the following tasks in order.
1. Choose the applicable task to remove the controller canisters:
— Remove the controller canisters from the E2612 or E2624 controller-drive
tray.
— Remove the controller canisters from the E2660 controller-drive tray.
The remaining tasks in this section are the same for the E2612, E2624, and
E2660 controller-drive trays.
2. Upgrade the cache memory DIMM.
3. Upgrade the cache backup memory device.
4. Reinstall the controller canisters from the controller-drive tray.
SANtricity ES From the Array Management Window toolbar, select
Monitor >> Health >> Collect Support Data. Then
name and specify a location on your system where
you want to store the support bundle.
Command line interface Enter the following command on the command line:
save storageArray supportData
This command gathers comprehensive support data
about the storage array. For more information about
this command, refer to Command Line Interface and
Script Commands Programming Guide. Running this
command can temporarily impact performance on
your storage array.