User's Guide

39
ENGLISH
Help
Connec-
tivity Issues
Even though I
am accessing my
Camera from the
same
Wi-Fi
®
network, I
still find my Camera
is shown as remote.
I can only access it
for 5 minutes at a
time.
Please check your wireless
router settings. For example, for
Buffalo brand routers there is an
option called Wireless Isolation.
Please disable this option.
Camera When I try to view
the Camera, I get a
prompt for Camera
firmware upgrade.
What should I do?
Please upgrade your firmware.
This takes around 5 minutes.
We push upgrades from time
to time to improve the Camera
features.
General Which platforms
are supported
for accessing my
Camera?
Minimum requirement:
Windows
®
7*
*Java browser plug-in needed
Mac OS
®
version 10.7
Chrome™ version 24
Internet Explorer
®
version 9
Safari
®
version 6
Java™ version 7
Firefox
®
version 18.0
Adobe
®
Flash
®
Player 15.0
Android™ 5.0
iPhone
®
/iPad
®
iOS version 9.0
General I do not hear any
sound when I am
accessing a remote
Camera.
You can tap on the speaker
icon in the video stream screen
to hear audio. By default the
audio is not ON when you are
accessing a remote Camera.