User's Guide

Help
33
Connec- tivity
Issues
Even though I am
accessing my Camera
from the same
Wi-Fi
®
network, I still
find my Camera is
shown as remote. I can
only access it for 5
minutes at a time.
Please check your wireless router
settings. For example, for Buffalo brand
routers there is an option called
Wireless Isolation. Please disable this
option.
Camera
When I try to view the
Camera, I get a prompt
for Camera firmware
upgrade. What should I
do?
Please upgrade your firmware. This
takes around 5 minutes. We push
upgrades from time to time to
improve the Camera features.
General
Which platforms are
supported for
accessing my
Camera?
Minimum requirement: Windows
®
7*
*Java browser plug-in needed Mac
OS
®
version 10.7 Chrome™ version
24
Internet Explorer
®
version 9
Safari
®
version 6
Java™ version 7
Firefox
®
version 18.0 Adobe
®
Flash
®
Player 15.0 Android™ 5.0
iPhone
®
/iPad
®
iOS version 9.0
General
I do not hear any sound
when I am accessing a
remote Camera.
You can tap on the speaker icon in the
video stream screen to hear audio. By
default the audio is not ON when you
are accessing a remote Camera.
ENGLISH