USER’S GUIDE 4.3 " Wi-Fi® Video Baby Monitor MODELS: VM20 CONNECT, VM20-2 CONNECT, VM20-3 CONNECT, VM20-4 CONNECT The features described in this user’s guide are subject to modifications without prior notice.
Welcome... to your new Motorola Wi-Fi® Video Baby Monitor! Thank you for purchasing the Wi-Fi® Video Baby Monitor. Now you can see and hear your baby sleeping in another room or you can monitor your older children in their play room. Our Connected Baby Monitor let you see your baby from the hand-held viewer, or from your smartphone. Watch over and communicate with your baby from anywhere in the world. Please keep your original dated sales receipt for your records.
Overview of the Parent Unit 1 1 12 13 14 15 10 9 1. 2. 3. 4. 5. 6. 7. 8. Display (LCD screen) Parent Unit ON/OFF and Charging LED Red when the parent unit is ON. Purple when electrical outlet connected. Blue when off and connected to electrical outlet. Audio Level LEDs (Green, Green, Amber, Red, Red) MENU button Press to open / close the Menu options. VIDEO ON/OFF button Press to turn the LCD screen ON/OFF (Note: audio is maintained.) Navigation button Move Up/Down/Right/Left menu options.
Parent Unit menu icons Signal Level (5 Levels) Night Vision Mode (Video also changes to Black/White). Talk Mode On. Indicates the screen off timer is set. Volume Level Control (8 Levels). No Baby Unit detected. Battery Level Indication (4 Levels). Zoom Level Control (1X, 2X). LCD Brightness Level Control (8 Levels). Lullaby Control (5 Song Selections). Alarm Setting (6h, 4h, 2h, OFF) On status bar, indicates alarm set, and when flashing, that alarm time has been reached or missed.
Overview of Your Baby Unit 10 1. 2. 3. 4. Infrared LEDs (x 8, for night vision) Photo Sensor (Night Vision Mode) Camera Lens Power/Link indicator 5. 6. 7. 8. 9. 10. High Sense Microphone Speaker PAIR button Power Socket Antenna Temperature Sensor Important guidelines for installing your Digital Video Baby Monitor • To use your Baby Unit and Parent Unit together, you must be able to establish a radio link between them, and the range will be affected by environmental conditions.
Table of contents 1. Safety Instructions ...................................................................................... 8 2. Getting Started .......................................................................................... 10 2.1 Connecting the Power Supply for the Baby Unit........................................10 2.2 Connecting the Power Supply of the Parent Unit. ..................................... 10 2.3 Desktop Stand of the Parent Unit ............................................
Procedure for ResettingtheCamera ............................................................. 26 Disposal of the Device (environment)........................................................ 27 10. Cleaning ........................................................................................................27 11. Help ..............................................................................................................28 12. General Information ...................................................
1. Safety Instructions WARNING: Strangulation Hazard: Children have STRANGLED in cords. Keep this cord out of the reach of children (more than 3ft (1m) away). Never use extension cords with AC Adapters. Only use the AC Adapters provided.
• • • ENGLISH Wi-Fi® CAMERA UNIT SET UP & USE: Choose a location for the Baby Unit that will provide the best view of your baby in his/her crib. Place the Baby Unit on a flat surface, such as a dresser, bureau or shelf, or mount the Baby Unit on a wall securely using the keyhole slots in the underside of the stand. NEVER place the Baby Unit or cords within the crib.
2. Getting Started 2.1 Connecting the Power Supply for the Baby Unit • Insert the DC plug of the power adapter into the DC socket on the back of the Baby Unit. • Connect the other end of the power adapter to a suitable electrical outlet. • The baby unit turns on and the power indicator lights in Blue colour. Note Only use the supplied power adapter (DC5V/1000mA). 2.2. Connecting the Power Supply of the Parent Unit.
ENGLISH • Connect the small plug of the power adapter to the parent unit and the other end to the electrical outlet. Only use the enclosed adapter (5VDC/1000mA). • Press and hold the button to turn the Parent unit on, the Parent unit and Baby unit are automatically linked and ready to use.
2.4 Registration (Pairing) The Baby Monitor is pre-registered to your Parent Unit. You do not need to register it again unless the Baby Unit loses its link with the Parent Unit. To re-register your Baby Unit, or register a new Baby Unit, follow the procedures below: 1. Press the M button and the menu bar will pop up. 2. 3. 4. 5. Press the < LEFT button or > RIGHT button until is highlighted, and the del/ add/ view/ scan menu will pop up.
3.1 ENGLISH 3. Using the Baby Monitor Setting Up Place the Baby Unit in a convenient location (e.g. on a table) and point the camera lens towards the area you want to monitor. Adjust the angle of the Baby Unit's camera until you are satisfied with the image shown on the Parent Unit. NOTE Do not place the Baby Unit within the baby's reach! If there is inter- ference with the picture or sound, try moving the units to different locations, and ensure they are not close to other electrical equipment. 3.
4. Parent Unit Menu Options 4.1 Volume Press the Left or Right button to adjust the volume level. The icon will pop up and you can select the desired volume from level 0~8. (The default volume level setting is level 5, and level 0 is OFF.) 4.2 1. 2. 4.3 Zoom Press the M button and the menu bar will pop up with highlighted. Press the + UP button or - DOWN button to select 1X or 2X zoom. (The default setting is 1X.
4.4.2 Audio Book (English only) Playback 4.4.3 ENGLISH • Tap on M button then Scroll Left/Right to select option at the menu bar. then confirm with O button. • Scroll Up or Down to select • Press + UP button or - DOWN button to view the desired Audio Book. The book titles appear on the screen. • Press O button to play the selection. Stop Playback • Tap on M button then Scroll Left/Right to select option at the menu bar. then confirm with O • Scroll Up or Down to select or button.
5. - DOWN button to select the desired Camera, and press the O button to start searching for a camera unit. Note: If a camera is currently paired with the Parent Unit, its camera location (with a * against it) cannot be selected for a new registration. Press and hold the PAIR button on the underside of the Baby Unit until the Parent Unit finds the camera, beeps and PAIR OK appears on the screen. The video from the camera will then appear.
Press the + UP button or - DOWN button to select press the O button to confirm. del, and 4. Camera / / / will pop up, press the + UP button or - DOWN button to select the desired Camera, and press the O button. 5. Press the + UP button or - DOWN button to select press the O button to delete that registration. ENGLISH 3. , then NOTE You are not allowed to delete the camera if there is only one registered camera in the system. 4.6.
4.8 1. 2. 3. Power Saving mode Press the M button and the menu bar will pop up. Press the < LEFT button or > RIGHT button until V is highlighted. Press the + UP button or - DOWN button to select auto video off after 5 mins, 30 mins or 60 mins (if operating on batteries only). NOTE The audio will remain and you can press any key to switch the video back on. 4.9 View multiple cameras on screen This function is only available when you have more than 1 Baby Unit (Camera).
5.1 ENGLISH 5. Wi-Fi® Internet Viewing Minimum System Requirements Android™ System • Version 5.0 or above iPhone®/iPad® iOS • Version 9.0 or above High Speed (Wi-Fi®) Internet • At least 0.6 Mbps upload bandwidth per camera (you can test your internet speed on this site: http://www.speedtest.net) 5.
Status of LED Indication: Pair / Setup state: LED is Blue and Flashing. Unconnected state: LED is Red and Flashing. Connected state: LED is Blue and always on. Video streaming: LED is Blue and Flashing. Note: You can only setup via a compatible smartphone or tablet and not via a PC. 5.
ENGLISH A1 5.4.4 • • A2 Add the Camera to your account Log in your Hubble Account by entering "User Name" and "Password" (fig. A3). Tap on the screen of your device to add new Camera (fig.
• • • • To select your device for setting up by tapping Baby Monitoring (fig. A5). Tap EASE44CONNECT to add the new camera (fig. A6) . A5 A6 The following setup instructions will appear on the screen, select your Wi-Fi network and enter "Password" (fig. A7). Power on your camera and wait for the Blue LED flashing on the camera (fig.
• • A9 A10 It will take a few minutes for the Camera to connect to the Wi-Fi® network before showing the connection status (fig. A11). The Camera has been successfully connected, name your Camera (fig. A12). A11 Wi-Fi® Internet Viewing A12 23 ENGLISH Pressandhold thePAIR buttonat the sideofCamera, youwillhear a voice prompt "Ready for Pairing" then tap Continue (fig.
6. Camera Functions 6.1 • • • 6.2 Connecting the Camera Unit to power Connect the power adapter to mains power and insert the plug into the power socket on the back of the Camera Unit. The Blue LED will illuminate after approximately 30 seconds if the camera is set up. The Red LED will flash if the camera is not set up. (Note: To switch off the device, unplug the power supply.) Run the Hubble for Motorola Monitors App on your smart device.
Talkback Tap to access the Melody menu and select one of the 10 pre-set melodies you wish to play on your Camera Unit. Tap to access the Soothing sounds/Audio books or Personal recordings. Tap to activate the function. Press the round button once to speak through the Camera Unit. Toggle the button again to listen to the audio feedback from the Camera Unit. Speaker Tap to toggle speaker on or off. Setting You can change the Camera settings by tapping on the Settings icon.
7. Working with PC/Notebook • • • • Go to http://www.hubbleconnected.com/motorola/login/ Enter your User Name and Password and then click Login if you have already created an account. Click on the Camera list paired in your account via Android™ device or iPhone®/iPad® and the Camera view will appear on screen. You can easily stay connected with your favorite people, places and pets with live video streaming. On the website, you can change the Settings by following the Menu instructions. 8.
At the end of the product life cycle, you should not dispose of this product with normal household waste. Take this product to a collection point for the recycling of electrical and electronic equipment. The symbol on the product, user’s guide and/or box indicates this. Some of the product materials can be re-used if you take them to a recycling point. By reusing some parts or raw materials from used products you make an important contribution to the protection of the environment.
11. Help Display • • • • Try recharging the battery pack. Reset the Units. Unplug both the Units' electrical power, then plug them back in. Is the Unit switched on? Press and hold the ON/OFF button 0 on the Parent Unit for 3 seconds to switch it ON. • Is the correct camera selected? Change the camera number,if necessary. • Is the video display turned on? Press the VIDEO ON/OFF button V to turn it ON.
Noise interference on your device • To avoid background noise or echoes, ensure that there is enough distance between your device and the Wi-Fi® Camera Unit. • Use of other 2.4 GHz products, such as Bluetooth™ systems or microwave ovens, may cause interference with this product. Keep the Wi-Fi® Camera Unit at least 1.5 metre away from these types of products, or switch them off if they appear to be causing interference. Lost connection • Check your Wi-Fi® settings. If necessary, reconnect your Wi-Fi®.
Troubleshooting for Wi-Fi® Internet Viewing Category Problem Description / Error Solution Account I am unable to login Please check your user name and even after registra- tion. password. Account I receive an error message saying: “Email ID is not registered”. Please ensure that you have registered with us. Tap Create Account to create an account. Account What do I do if I forgot my password? Click on the “Forgot Password” link on https://app.hubblecon- nected.
When I am in “re- mote mode”, the video stops after 5 minutes. How do I view for longer? When you are accessing your Camera via a network different from your home network (over the internet) your video times out after 5 minutes. You can click on the Camera again from the Android™/iOS application to start streaming again. If you are accessing from your webbrowser, then you can press on the Reload button to start viewing your Camera video stream again.
General What is the significance of the camera LED? The LED indicates the following status: LED flashing Red: Your Camera is booting up. After a voice prompt the camera is booted up and ready for pairing. LED Cycling Blue/Red: Your camera is in pairing mode. LED Solid Blue: The camera is paired and set up to your account. LED Flashing Blue: The camera is live streaming. LED Off - No Power to camera. Connectivi- ty I am not able to access issues my Camera.
Please check your wireless router settings. For example, for Buffalo brand routers there is an option called Wireless Isolation. Please disable this option. Camera When I try to view the Camera, I get a prompt for Camera firmware upgrade. What should I do? Please upgrade your firmware. This takes around 5 minutes. We push upgrades from time to time to improve the Camera features.
General What is the mean- ing of “Local Cam- era” and “Remote Camera”? When you are accessing your Camera from the same wireless network (Home) in which it is configured, it is a Local Camera. When you are accessing your Camera away from your home it is a Remote Camera. You may be using 3G, 4G or 4G LTE or a Wi-Fi® connection outside of your home. General How do I down- load the App for Android™ and iOS devices? Android™: – Open the Google Play Store on your Android™ device.
How many users can access the Camera at one time? Connectivi- ty issues I found interference Video streaming performance is caused by my other related to internet bandwidth, webcam devices. especially if you have 2 or more video streaming devices that are working through the same router. Help If you are accessing in Local Mode, two users are supported, after two users all streaming will go through the remote server. This allows for unlimited user access to a single Camera at one time.
ENGLISH 12. General Information If your product is not working properly... 1. 2. Read this User's Guide or the Quick Start Guide. Visit us at: motorolanursery.com/support To order a replacement battery pack for parent Unit, contact customer service. Consumer Products and Accessories Limited Warranty ("Warranty") Thank you for purchasing this Motorola branded product manufactured under license by Meizhou Guo Wei Electronics CO., Ltd.
transferable. What will MZGW do? MZGW or its authorized distributor at its option and within a commercially reasonable time, will at no charge repair or replace any Products or Accessories that do not conform to this Warranty. We may use functionally equivalent reconditioned/ refurbished/ pre-owned or new Products, Accessories or parts.
Length of Coverage Two (2) years from the date of the products original purchase by the first consumer purchaser of the product. Consumer Accessories Ninety (90) days from the date of the accessories original purchase by the first consumer purchaser of the product. Consumer Products and Accessories The balance of the original warranty or that are Repaired or Replaced for ninety (90) days from the date returned to the consumer, whichever is longer. Exclusions Normal Wear and Tear.
Unauthorized Service or Modification. Defects or damages resulting from service, testing, adjustment, installation, maintenance, alteration, or modification in any way by someone other than MOTOROLA, MZGW or its authorized service centers, are excluded from coverage. Altered Products.
ENGLISH FCC and IC regulations FCC Caution: Any Changes or modifications not expressly approved by the party responsible for compliance could void the user's authority to operate the equipment. This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.
ISEDC Warning This device complies with Innovation, Science, and Economic Development Canada licence-exempt RSS standard(s). Operation is subject to the following two conditions: (1) this device may not cause interference, and (2) this device must accept any interference, including interference that may cause undesired operation of the device. Le présent appareil est conforme aux CNR d' Innovation, Sciences et Développement économique Canada applicables aux appareils radio exempts de licence.
ENGLISH 13. Technical Specifications BABY UNIT Frequency 2400 MHz to 2483.5 MHz Image sensor color CMOS 1M Pixels Operating Temperature 0oC - 45oC IR LED 6 pcs Power Adapter Dongguan Becky Electronics Tech Co., Ltd. (BQ05A-0501000-U) Input 100-240V AC, 50/60Hz, 300mA; Output: 5.0V DC, 1000mA or Shenzhen YWK Electronic Co., Ltd. (YWK-AD050100-U) Input: 100-240V AC, 50/60Hz, 300mA; Output: 5.0V DC, 1000mA WARNING Use only with supplied power supply.
PARENT UNIT Display 2400 MHz to 2483.5 MHz 4.3" diagonal TFT LCD Display Colors 16.7M color LCD Frequency Operating Temperature 0oC - 45oC Brightness Control 8 steps Volume Control 8 steps + Off Power Adapter Dongguan Becky Electronics Tech Co., Ltd. (BQ05A-0501000-U) Input 100-240V AC, 50/60Hz, 300mA; Output: 5.0V DC, 1000mA or Shenzhen YWK Electronic Co., Ltd. (YWK-AD050100-U) Input: 100-240V AC, 50/60Hz, 300mA; Output: 5.0V DC, 1000mA WARNING Use only with provided power supply.
Manufactured, distributed or sold by MZGW Electronics International LTD., official licensee for this product. MOTOROLA and the Stylized M logo are trademarks or registered trademarks of Motorola Trademark Holdings, LLC. and are used under license. Apple logo and Safari are trademarks of Apple Inc., registered in the U.S. and other countries. App Store is a service mark of Apple Inc. Google Play, Android, and Chrome are trademarks of Google Inc. WiFi is a trademark of the Wi-Fi Alliance.
