Specifications

CHAPTER 7: MAINTENANCE & TROUBLESHOOTING
MAXNET
®
II – MP3 Active / Passive Chassis – Installation & Operation Manual 8-1
CHAPTER 8: SERVICE & SUPPORT
SERVICE & SUPPORT
8. Service & Support
8.1. Contact ATX Networks
Please contact ATX Technical Support for assistance with any ATX products. Please contact ATX Customer Service to obtain
a valid RMA number for any ATX products that require service and are in or out-of-warranty before returning a failed module
to the factory.
TECHNICAL SUPPORT
Tel: [phone]
Toll Free: [phone] (USA & Canada only)
► Press
*
3 for Technical Support
► Then press 1 for Digital Video Products (DVIS, DigiVu, UCrypt, etc.)
► OR, press 2 for All Other Products
Email: [e-mail] for Digital Video Products
Email: [e-mail] for All Other Products
CUSTOMER SERVICE
ATX Networks
1-501 Clements Road West
Ajax, ON L1S 7H4 Canada
Tel: [phone]
Toll Free: [phone] (USA & Canada only)
► Press
*
1 for Customer Service
Fax: [phone]
Toll Free Fax: [phone] (USA & Canada only)
Web: www.atxnetworks.com
Email: [e-mail]
8.2. Warranty Information
All of ATX Networks’ products have a 1-year warranty that covers manufacturer’s defects or failures.
8.3. Safety
IMPORTANT! FOR YOUR PROTECTION, PLEASE READ THE FOLLOWING:
Water and Moisture: Care should be taken so that objects do not fall and liquids are not spilled into the enclosure through
openings.
Power Sources: The device should be connected to a power supply only of the type described in the operating instructions
or as marked on the device.
Grounding or Polarization: Precautions should be taken so that the grounding or polarization means of the device is not
defeated.
NOTE: A separate connection shall be made to ground the chassis using the ground bonding lug provided on the rear
of the chassis. This connection should be protected from breakage and abuse.
Power Cord Protection: Power supply cords should be routed so that they are not likely to be pinched by items placed upon
or against them, paying particular attention to cords at plugs, convenience receptacles, and the point where they exit from
the device.
Servicing: The user should not attempt to service the device beyond that described in the operating instructions. All other
servicing should be referred to qualied service personnel.
Fusing: If your device is equipped with a fused receptacle, replace only with the same type fuse. Refer to replacement text
on the unit for correct fuse type.
Recommended external fusing of the MPDC supply to be limited to 10 Amps.