Meijer.com HP Pavilion G6 Notebook PC Maintenance and Service Guide SUMMARY This guide is a troubleshooting reference used for maintaining and servicing the computer. It provides comprehensive information on identifying computer features, components, and spare parts; troubleshooting computer problems; and performing computer disassembly procedures.
Meijer.com © Copyright 2011 Hewlett-Packard Development Company, L.P. ATI and ATI Mobility Radeon are trademarks of Advanced Micro Devices, Inc. Bluetooth is a trademark owned by its proprietor and used by Hewlett-Packard Company under license. Intel, Pentium, and Core are trademarks of Intel corporation in the U.S. and other countries. Microsoft and Windows are U.S. registered trademarks of Microsoft Corporation. The information contained herein is subject to change without notice.
Meijer.com Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow.
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Meijer.com Table of contents 1 Product description ........................................................................................................... 1 2 External component identification ..................................................................................... 8 Top ........................................................................................................................................ 8 TouchPad ..........................................................................
Meijer.com Computer feet ......................................................................................................... 40 Battery ................................................................................................................... 41 Service door ........................................................................................................... 42 Hard drive .............................................................................................................
Meijer.com 7 Backup and recovery ...................................................................................................... 89 Restore ................................................................................................................................. 89 Creating restore media ........................................................................................................... 89 Performing a system restore ......................................................................
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Meijer.com 1 Product description Category Processors Description Intel® 2nd Generation Intel® Previous Generation AMD Discrete UMA Discrete UMA UMA HP Pavilion G6 Notebook PC √ √ √ √ √ Intel® Core™ i7-2640M processor (2.8 GHz, SC turbo up to 3.50 GHz, 4 MB L3 cache), Dual 35 W √ √ Intel Core i7-2620M processor (2.7 GHz, SC turbo up to 3.40 GHz, 4 MB L3 cache), Dual 35 W √ √ Intel Core i5-2540M processor (2.6 GHz, SC turbo up to 3.
Meijer.com Category Description Intel® 2nd Generation Discrete Intel Core i5-480M processor (2.66 GHz, SC turbo up to 2.93 GHz, 3 MB L3 cache), Dual 35 W 2 UMA Intel® Previous Generation Discrete UMA √ √ Intel Core i3-390M processor (2.66 GHz, 3 MB L3 cache), Dual 35 W √ Intel Core i3-380M processor (2.53 GHz, 3 MB L3 cache), Dual 35 W √ Intel Pentium P6300 (2.26 GHz, 3 MB L3 cache), Dual 35 W √ √ Intel Pentium P6200 (2.13 GHz, 3 MB L3 cache), Dual 35 W √ √ AMD UMA AMD A8-3520M (2.
Meijer.com Category Description Intel® 2nd Generation Discrete Chipset UMA Discrete UMA AMD UMA AMD Phenom II P860 (2.0 GHz, 1.5 MB L2 cache, 1333 MHz, 3.6 GT/s), Triple 25 W √ AMD Phenom II N850 (2.2 GHz, 1.5 MB L2 cache, 1333 MHz, 3.6GT/s), Triple 35 W √ AMD Phenom II N660 (3.0 GHz, 2 MB L2 cache, 1333 MHz, 3.6 GT/s), Dual 35 W √ AMD Phenom II P650 (2.6 GHz, 2 MB L2 cache, 1333 MHz, 3.6 GT/s), Dual 25 W √ AMD Turion™ II P560 (2.5 GHz, 2 MB L2 cache, 1333 MHz, 3.
Meijer.com Category Description Intel® 2nd Generation Discrete ATI Radeon HD 6470M with 1 GB of dedicated video memory (128Mx16 DDR3, 900 MHz x 4 PCs) Panel Memory UMA √ Intel® Previous Generation Discrete UMA AMD UMA √ AMD Radeon HD 6620G √ AMD Radeon HD 6520G √ AMD Radeon HD 6480G √ AMD Radeon HD 6380G √ AMD Radeon HD 6320G √ ATI Mobility Radeon HD 4250 Graphics √ Support for BD and/or HD DVD playback with HD Decode, and DX10/DX11 √ Support for Bus Alive Chip Off (BACO) √ 39.
Meijer.com Category Description Intel® 2nd Generation Intel® Previous Generation AMD Discrete UMA Discrete UMA UMA 320 GB, 7200 rpm; 5400 rpm √ √ √ √ √ 12.7 mm (0.
Meijer.com Category Description Intel® 2nd Generation AMD Discrete UMA Discrete UMA UMA External media card Digital Media Slot supporting SD, SDHC, SDXC (UHS104 compliant), and MMC √ √ √ √ √ Internal card One half-size Mini Card slot for WLAN √ √ √ √ √ Ports Audio-in (digital microphone) √ √ √ √ √ Audio-out (stereo headphone) √ √ √ √ √ High-Definition Multimedia Interface (HDMI) version 1.
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Meijer.com 2 External component identification Top TouchPad Component (1) 8 Description TouchPad light ● Off: The TouchPad is on. ● Amber: The TouchPad is off. (2) TouchPad on/off button Turns the TouchPad on and off. Quickly double-tap the TouchPad button to turn the TouchPad on and off. (3) Left TouchPad button Functions like the left button on an external mouse. (4) TouchPad zone Moves the pointer and selects or activates items on the screen.
Meijer.com Lights Component (1) (2) (3) (4) Description TouchPad light Caps lock light Power light Wireless light ● Off: The TouchPad is on. ● Amber: The TouchPad is off. ● White: Caps lock is on. ● Off: Caps lock is off. ● On: The computer is on. ● Blinking: The computer is in Sleep mode. ● Off: The computer is off or in Hibernation mode. ● White: An integrated wireless device, such as a WLAN device and/or a Bluetooth device, is on. ● Amber: All wireless devices are off.
Meijer.com Button Component Description Power button ● When the computer is off, press the power button to turn on the computer. ● When the computer is on, press the power button briefly to initiate Sleep mode. ● When the computer is in Sleep mode, press the power button briefly to exit Sleep mode. ● When the computer is in Hibernation mode, press the power button briefly to exit Hibernation mode.
Meijer.com Keys Component Description (1) esc key Displays system information when pressed in combination with the fn key. (2) fn key Displays system information when pressed in combination with the esc key. (3) Windows logo key Displays the Windows Start menu. (4) Windows applications key Displays a shortcut menu for items beneath the pointer. (5) Action keys Execute frequently used system functions. Front Component Speakers (2) Description Produce sound.
Meijer.com Right side Component Description (1) Optical drive (select models only) Plays optical discs, such as CDs, DVDs, and Blu-ray discs. (2) Optical drive light Green: The optical drive is being accessed. (3) USB port Connects an optional USB device. (4) AC adapter light ● Blinking white: The battery is low. ● Solid white: The computer is connected to external power. ● Amber: The computer is charging the battery. ● Off: The computer is not connected to external power.
Meijer.com Left side Component Description (1) External monitor port Connects an external VGA monitor or projector. (2) Vents (2) Enable airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation. (3) RJ-45 (network) jack Connects a network cable.
Meijer.com Component (8) 14 Description Digital Media Slot Supports the following optional digital card formats: ● MultiMedia Card (MMC) ● Secure Digital (SD) Memory Card ● Secure Digital High Capacity (SDHC) Memory Card ● Secure Digital Extended Capacity (SDXC) Memory Card (9) Hard drive light ● White: The hard drive is being accessed. (10) Power light ● White: The computer is on. ● Blinking white: The computer is in Sleep mode.
Meijer.com Display Component Description (1) WLAN antennas (2)* Send and receive wireless signals to communicate with WLANs. (2) Webcam light On: The webcam is in use. (3) Webcam Records video and captures still photographs. To use the webcam, select Start > All Programs > Cyberlink YouCam. (4) Internal microphone Records sound. *The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the antennas free from obstructions.
Meijer.com Bottom Component Description (1) Battery bay Holds the battery. (2) Vents (5) Enable airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation. 16 (3) Battery release latch Releases the battery from the battery bay. (4) Service door Provides access to the hard drive, wireless modules, and memory modules.
Meijer.com 3 Illustrated parts catalog Serial number location When ordering parts or requesting information, provide the computer serial number and model number located in the battery bay of the computer. Component Description (1) Product name The name affixed to the front of the computer. (2) Serial number (s/n) An alphanumeric identifier that is unique to each product. (3) Product number (p/n) This number provides specific information about the product’s hardware components.
Meijer.com Computer major components $--- e--__.
Meijer.com Item Description Spare part number (1) 39.6-cm (15.6-in) HD, LED, BrightView (1366 x 768) display assembly: NOTE: For more information on the display assembly internal component spare part information, see Display assembly components on page 24.
Meijer.com Item (12 & 15) 20 Description Spare part number ● For use in Intel HM65 UMA computer models 639522-001 ● For use in Intel HM55 discrete, 512 MB, computer models 639523-001 ● For use in Intel HM55 discrete, 1 GB, computer models 639524-001 ● For use in Intel HM65 discrete, 512 MB, computer models 639525-001 ● For use in Intel HM65 discrete, 1 GB, computer models 639526-001 ● For use in AMD UMA computer models 640893-001 ● For use in Intel HM55 i3-370M UMA computer models.
Meijer.com Item Description Spare part number ● Intel Core i5-480M processor (2.66 GHz, SC turbo up to 2.93 GHz, 3 MB L3 cache), Dual 35 W 634693-001 ● Intel Core i3-390M processor (2.66 GHz, 3 MB L3 cache), Dual 35 W 634692-001 ● Intel Core i3-380M processor (2.53 GHz, 3 MB L3 cache), Dual 35 W 625823-001 ● Intel Pentium P6300 (2.26 GHz, 3 MB L3 cache), Dual 35 W 635500-001 ● Intel Pentium P6200 (2.13 GHz, 3 MB L3 cache), Dual 35 W 625831-001 ● AMD A8-3520M (2.5 GHz/1.
Meijer.com Item Description (13 & 16) Fan/heat sink assembly (includes replacement thermal material): ● For use in AMD UMA computer models 640896-001 ● For use in Intel UMA computer models 641024-001 ● For use in Intel discrete computer models 641025-001 ● For use in AMD A60M UMA computer models 657143-001 ● For use in AMD A50M UMA computer models 657145-001 (17) Base enclosure (18) WLAN module (19) Spare part number 639569-001 ● Atheros 9285G 802.
Meijer.com Item Description Spare part number Supports the following 9.5 mm / 7.0 mm, 6.35 cm (2.
Meijer.com Display assembly components 24 Item Description (1) Display bezel Spare part number ● Black 639509-001 ● White 657305-001 (2) Webcam module 640880-001 (3) 39.6-cm (15.
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Meijer.com Mass storage devices Item Description (1) Hard drive Spare part number Supports the following 9.5 mm, 6.3 cm (2.5 in) SATA hard drives: ● 750 GB, 5400 rpm 634250-001 ● 640 GB, 5400 rpm 603785-001 ● 500 GB, 7200 rpm 634925-001 ● 500 GB, 5400 rpm 634638-001 Supports the following 9.5 mm / 7.0 mm, 6.35 cm (2.5 in) SATA hard drives: ● 320 GB, 7200 rpm Hard Drive Hardware Kit (not illustrated, includes bracket and screws) (2) 640878-001 Optical drive (select models only), (12.
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Meijer.com Miscellaneous parts Description Spare part number AC adapters 28 ● 65 W AC adapter 609939-001 ● 90 W AC adapter (select models only) 620656-001 Power cord, AC, 3 wire, black, 1.83-m 490371-001 Thermal pads kit 634366-001 Screw kit 640879-001 ● Phillips 2.0 x 2.0 (pan head) screw ● Phillips 3.0 x 1.5 screw ● Phillips 3.0 x 2.0 screw ● Phillips 3.0 x 3.0 screw ● Phillips 4.0 x 2.0 (captive) screw ● Phillips 6.0 x 2.5 screw ● Phillips 10.0 x 2.
Meijer.com Sequential part number listing Spare part number Description 449137-001 RTC battery (includes mounting adhesive) 490371-001 Power cord, AC, 3 wire, black, 1.83-m 580101-001 Atheros 9285G 802.11b/g/n WiFi Adapter 593127-001 Atheros AR9002WB-1NGB 802.11b/g/n 1x1 WiFi and Bluetooth 2.1+EDR Combo Adapter 593530-001 Intel Centrino Wireless-N 1000 (802.11b/g/n) 593553-001 Battery, 6-cell, 2.20 Ah, 47 Wh 593554-001 Battery, 6-cell, 2.55 Ah, 55 Wh 600370-001 Broadcom 4313GN 802.
Meijer.com 30 Spare part number Description 634688-001 AMD Phenom II P860 processor (2.0 GHz, 1.5 MB L2 cache, 1333 MHz, 3.6 GT/s), Triple 25 W 634689-001 AMD Phenom II P960 processor (1.8 GHz, 2 MB L2 cache, 1333 MHz, 3.6 GT/s), Quad 25 W 634691-001 AMD Turion II P560 processor (2.5 GHz, 2 MB L2 cache, 1333 MHz, 3.6 GT/s), Dual 25 W 634692-001 Intel Core i3-390M processor (2.66 GHz, 3 MB L3 cache), Dual 35 W 634693-001 Intel Core i5-480M processor (2.66 GHz, SC turbo up to 2.
Meijer.com Spare part number Description 639516-001 39.6 cm (15.6 in) HD LED BrightView (1366 x 768) display assembly for use in Pewter computer models 639517-001 39.6 cm (15.6 in) HD LED BrightView (1366 x 768) display assembly for use in Pacific Blue computer models 639519-001 39.6 cm (15.
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Meijer.com 4 Removal and replacement procedures Preliminary replacement requirements Tools required The following tools are needed to complete the removal and replacement procedures: ● Flat-bladed screwdriver ● Magnetic screwdriver ● Phillips P0 and P1 screwdrivers Service considerations Before disassembly or assembly procedures, review and adhere to all service considerations.
Meijer.com Cables and connectors CAUTION: When servicing the computer, be sure that cables are placed in their proper locations during the reassembly process. Improper cable placement can damage the computer. Cables must be handled with extreme care to avoid damage. Apply only the tension required to unseat or seat the cables during removal and insertion. Handle cables by the connector whenever possible. In all cases, avoid bending, twisting, or tearing cables.
Meijer.com Grounding guidelines Electrostatic discharge damage Electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure determine the degree of sensitivity. Networks built into many integrated circuits provide some protection, but in many cases, ESD contains enough power to alter device parameters or melt silicon junctions. A discharge of static electricity from a finger or other conductor can destroy static-sensitive devices or microcircuitry.
Meijer.com Packaging and transporting guidelines Follow these grounding guidelines when packaging and transporting equipment: ● To avoid hand contact, transport products in static-safe tubes, bags, or boxes. ● Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging. ● Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations. ● Place items on a grounded surface before removing items from their containers.
Meijer.com Equipment guidelines Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation. ● When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps with a minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap snugly against the skin at all times. On grounded mats with banana-plug connectors, use alligator clips to connect a wrist strap.
Meijer.com Component replacement procedures This chapter provides removal and replacement procedures. There are as many as 78 screws, in 8 different sizes, that must be removed, replaced, or loosened when servicing the computer. Make special note of each screw size and location during removal and replacement. Serial number The serial number label, located in the battery bay of the computer, provides important information that you may need when contacting technical support.
Meijer.com Computer feet Description Spare part number Rubber Feet Kit 639572-001 The computer feet are adhesive-backed rubber pads. The feet attach to the base enclosure in the locations illustrated below.
Meijer.com Battery Description Spare part number 6 cell, 2.20 Ah, 47 Wh 593553-001 6 cell, 2.55 Ah, 55 Wh 593554-001 Before disassembling the computer: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn on the computer, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3.
Meijer.com Service door Description Spare part number Plastics Kit (contains only the service door) 640889-001 Before removing the service door, remove the battery (see Battery on page 41). 1. Position the computer upside down, with the front toward you. 2. Loosen the two Phillips 4.0 x 2.0 captive screws (1) that secure the service door to the computer. 3. Remove the service door (2). Reverse this procedure to install the service door.
Meijer.com Hard drive NOTE: The hard drive spare part kit includes a hard drive bracket and hard drive connector. The hard drive bracket and hard drive connector, as well as the hard drive bracket screws, are also available in the Hard Drive Hardware Kit. Description Spare part number Supports the following 9.50 mm, 6.35 cm (2.5 in) SATA hard drives: 750 GB, 5400 rpm 634250-001 640 GB, 5400 rpm 603785-001 500 GB, 7200 rpm 634925-001 500 GB, 5400 rpm 634638-001 Supports the following 9.5 mm / 7.
Meijer.com 3. To replace the hard drive bracket, remove the four Phillips 3.0×3.0 screws (1) that secure the hard drive bracket to the hard drive. 4. Pull the bracket (2) straight up to remove it from the hard drive. 5. To replace the hard drive adapter, remove the Phillips pan head 2.0 x 2.0 screw (1), and then disconnect the adapter from the system board at the outside edge (2). 6. Then lift the adapter out at a 45-degree angle (3). Reverse this procedure to install the hard drive.
Meijer.com Optical drive NOTE: The optical drive spare part kit includes an optical drive bezel and optical drive bracket. Description Spare part number DVD±RW and CD-RW SuperMulti Double-Layer Combo Drive 660833-001 Blu-ray Disc ROM DVD±R/RW SuperMulti Double-Layer Drive 663683-001 Optical Drive protective insert 659360-001 Before removing the optical drive: 1. Battery (see Battery on page 41) 2. Service door (see Service door on page 42) Remove the optical drive: 1. Remove the Phillips 6.
Meijer.com 6. Remove the optical drive bracket (2). Reverse the above procedure to reassemble and install the optical drive.
Meijer.com WLAN module Description Spare part number Atheros 9285G 802.11b/g/n WiFi Adapter 580101-001 Broadcom 4313GN 802.11b/g/n 1x1 WiFi and 2070 Bluetooth 2.1+EDR Combo Adapter 600370-001 Intel Centrino Wireless-N 1030 + Bluetooth (802.11 b/g/n) 631956-001 Intel Centrino Wireless-N 1000 (802.11 b/g/n) 593530-001 Ralink 5390GN 802.11b/g/n 1x1 WiFi Adapter 630703-001 Ralink 5390BC8 802.11b/g/n 1x1 WiFi and Bluetooth 3.0+HS Combo Adapter 630705-001 Realtek 8188GN 802.
Meijer.com 3. Remove the WLAN module (4) by pulling it away from the slot at an angle. CAUTION: To prevent an unresponsive system, replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region. If you replace the module and then receive a warning message, remove the module to restore computer functionality, and then contact technical support through Help and Support.
Meijer.com Memory module Description Spare part number 4 GB PC3 10600 1333 MHz shared 621569-001 2 GB PC3 10600 1333 MHz shared 621565-001 Before removing the memory module, remove the following components: 1. Battery (see Battery on page 41) 2. Service door (see Service door on page 42) Remove the memory module: 1. Spread the retaining tabs (1) on each side of the memory module slot to release the memory module. (The edge of the module opposite the slot rises away from the computer.) 2.
Meijer.com RTC battery Description Spare part number RTC battery (includes mounting adhesive) 449137-001 Before removing the RTC battery, remove the following components: 1. Battery (see Battery on page 41) 2. Service door (see Service door on page 42) Remove the RTC battery: 1. Use a sharp, nonconductive tool to release the clip (1) that secures the battery to the system board. 2. Lift the battery (2) out of the computer. Reverse this procedure to install the RTC battery.
Meijer.com Keyboard Description Spare part number For use in the United States, Black 640892-001 For use in French Canada, Black 640892-121 For use in the United States, White 653390-001 For use in Latin America, White 653390-161 Before removing the keyboard, remove the following components: 1. Battery (see Battery on page 41) 2. Service door (see Service door on page 42) Remove the keyboard: 1. Remove the Phillips 4.0 x 2.
Meijer.com 7. Remove the keyboard (4). Reverse this procedure to install the keyboard.
Meijer.com Top cover Description Spare part number For use in Luminous Rose computer models 639528-001 For use in Sweet Purple computer models 639529-001 For use in Pewter computer models 639531-001 For use in Charcoal Grey computer models 639532-001 For use in Sonoma Red computer models 639533-001 For use in Pacific Blue computer models 639534-001 For use in White computer models 653391-001 Before removing the top cover, remove the following components: 1.
Meijer.com 54 2. Release the three ZIF connectors (1) to which the ZIF cables are attached and disconnect the USB cable (2), TouchPad cable (3), and power button cable (4) from the system board. 3. Remove the six Phillips 4.0 x 2.5 screws that secure the top cover to the computer. 4. Close the computer and turn it upside down, with the front toward you.
Meijer.com 5. Remove the three Phillips 3.0 x 2.0 screws in the battery bay, two Phillips 3.0 x 2.0 screws in the optical drive bay, and ten Phillips 6.0 x 2.5 on the base enclosure. NOTE: The four screws along the front edge also serve to secure the speakers inside the base enclosure. 6. Lift the rear edge of the top cover (1) until the top cover disengages from the base enclosure. Remove the top cover (2). NOTE: The TouchPad is glued to the top cover and is included with the top cover spare part.
Meijer.com Reverse this procedure to install the top cover.
Meijer.com Power button board Description Spare part number Power button board 640884-001 Before removing the power button board, remove the following components: 1. Battery (see Battery on page 41) 2. Service door (see Service door on page 42) 3. Hard drive (see Hard drive on page 43) 4. Optical drive (see Optical drive on page 45) 5. WLAN module (see WLAN module on page 47). 6. Memory module (see Memory module on page 49) 7. Keyboard (see Keyboard on page 51) 8.
Meijer.com Speaker assembly Description Spare part number Speaker assembly (includes cable) 639573-001 Before removing the speaker assembly, remove the following components: 1. Battery (see Battery on page 41) 2. Service door (see Service door on page 42) 3. Hard drive (see Hard drive on page 43) 4. Optical drive (see Optical drive on page 45) 5. Keyboard (see Keyboard on page 51) 6. Top cover (see Top cover on page 53) Remove the speaker assembly: 1.
Meijer.com TouchPad button board Description Spare part number TouchPad button board (includes bracket and cable) 640885-001 Before removing the TouchPad button board, remove the following components: 1. Battery (see Battery on page 41) 2. Service door (see Service door on page 42) 3. Hard drive (see Hard drive on page 43) 4. Optical drive (see Optical drive on page 45) 5. Keyboard (see Keyboard on page 51) 6. Top cover (see Top cover on page 53) Remove the TouchPad button board: 1.
Meijer.com USB board Description Spare part number USB board 640883-001 Before removing the USB board, remove the following components: 1. Battery (see Battery on page 41) 2. Service door (see Service door on page 42) 3. Hard drive (see Hard drive on page 43) 4. Optical drive (see Optical drive on page 45) 5. Keyboard (see Keyboard on page 51) 6. Top cover (see Top cover on page 53) Remove the USB board: 1. Position the computer right-side up, with the right side toward you. 2.
Meijer.com Security cable lock NOTE: The security cable lock is included with the base enclosure, spare part number 639569-001. Before removing the security cable lock, remove the following components: 1. Battery (see Battery on page 41) 2. Service door (see Service door on page 42) 3. Hard drive (see Hard drive on page 43) 4. Optical drive (see Optical drive on page 45) 5. Keyboard (see Keyboard on page 51) 6. Top cover (see Top cover on page 53) Remove the security cable lock: 1.
Meijer.com Power connector Description Spare part number Power connector (includes cable) 640891-001 Before removing the power connector cable, remove the following components: 1. Battery (see Battery on page 41) 2. Service door (see Service door on page 42) 3. Hard drive (see Hard drive on page 43) 4. Optical drive (see Optical drive on page 45) 5. Keyboard (see Keyboard on page 51) 6. Top cover (see Top cover on page 53) Remove the power connector: 1.
Meijer.com Display assembly Description Spare part number 39.6-cm (15.
Meijer.com 6. Lift the display panel (4) straight up to remove it. Reverse this procedure to install the display assembly. 7. To replace any of the display assembly internal components, remove the following screw covers and screws: (1) Two screw covers on the display bezel bottom edge (2) Two Phillips 4.0 x 2.5 screws The display screw covers are included in the Display Rubber Kit, spare part number 640882-001.
Meijer.com 8. Flex and lift up on the inside edges of the bezel on the left side (1), the top and bottom (2), and the right side (3) until the bezel disengages from the display back cover. 9. Remove the display bezel (4). Reverse this procedure to install the display bezel. 10. To replace the webcam module, lift the webcam module as far from the display enclosure as the webcam module cable allows. 11. Disconnect the webcam module cable (1) from the webcam module, and then remove the webcam module (2).
Meijer.com 12. To replace the display hinge covers, remove the three Phillips 4.0 x 2.5 screws (1) that secure the covers to the display enclosure. 13. Remove the display hinge covers (2). The display hinge covers are available using spare part number 640887-001. Reverse this procedure to install the display hinge covers. 14. To replace the display panel, remove five Phillips 4.0 x 2.5 screws (1) that secure the display panel to the display enclosure.
Meijer.com 15. Remove the display panel (2) from the display enclosure. The display panel is available using the spare part number 641663-001. Reverse this procedure to install the display panel. 16. To replace the display hinges, remove the two Phillips PM 3.0 x 2.0 screws (1) that secure each hinge to the display panel. 17. Remove the display hinges (2) from the display panel. The display hinges are available using spare part number 639511-001. Reverse this procedure to install the display hinges. 18.
Meijer.com 19. Lift up to remove the antenna transceivers (2). The wireless antenna transceivers and cable are available using spare part number 639499-001. Reverse this procedure to install the display wireless antenna transceivers. 20. To remove the display cable from the display panel, lift the tape (1), and disconnect the cable (2). Then, gently peel the cable away from the display panel (3). Reverse this procedure to install the display panel.
Meijer.com System board NOTE: The system board spare part kit includes UMA or discrete graphics subsystem memory and replacement thermal material.
Meijer.com 10. Display assembly (see Display assembly on page 63) 11. Power connector (see Power connector on page 62) Remove the optical drive connector board: 1. Turn the computer right-side up, with the front toward you. 2. Remove the three Phillips 4.0 x 2.5 screws (1) that secure the optical drive connector board to the computer. 3. Move the optical drive connector board (2) to the right, and then lift it up to disconnect it from the system board.
Meijer.com 5. Lift the system board (2) from the right edge and pull it away from the base enclosure at an angle. For AMD computer models, see the following image. For Intel computer models, see the following image.
Meijer.com Reverse the disassembly procedure to install the system board.
Meijer.com Fan/heat sink assembly NOTE: The fan/heat sink assembly includes replacement thermal material. Description Spare part number For use in AMD UMA computer models 640896-001 For use in Intel UMA computer models 641024-001 For use in Intel discrete computer models 641025-001 For use in AMD A60M UMA computer models 657143-001 For use in AMD A50M UMA computer models 657145-001 Before removing the fan/heat sink assembly, remove the following components: 1.
Meijer.com 5. Remove the fan/heat sink assembly (4) by lifting it straight up. NOTE: Steps 6 through 10 apply only to computer models equipped with AMD processors. 6. Turn the system board right-side up, with the front toward you. 7. Disconnect the fan cable from the system board (1). 8. Remove the Phillips 3.0 x 2.0 screw (2) that secures the fan/heat sink assembly to the system board.
Meijer.com 10. Remove the fan/heat sink assembly (4) by lifting straight up. Each time the fan/heat sink assembly is removed, the thermal material must be thoroughly cleaned from the system board at locations (1) and (2), from the fan/heat sink assembly at locations (3) and (5), and from the processor (4). Thermal pads and thermal paste must be installed on all surfaces before the fan/heat sink assembly is reinstalled.
Meijer.com After applying fresh thermal paste to the components, reverse the above procedure to install the fan/ heat sink assembly.
Meijer.com Processor NOTE: All processor spare part kits include thermal material. Description Spare part number Intel Core i7-2640M processor (2.8 GHz, SC turbo up to 3.50 GHz, 4 MB L3 cache), Dual 35 W 666173-001 Intel Core i7-2620M processor (2.7 GHz, SC turbo up to 3.40 GHz, 4 MB L3 cache), Dual 35 W 631252-001 Intel Core i5-2540M processor (2.6 GHz, SC turbo up to 3.3 GHz, 3 MB L3 cache), Dual 35 W 631255-001 Intel Core i5-2520M processor (2.5 GHz, SC turbo up to 3.
Meijer.com Description Spare part number AMD Phenom II P960 (1.8 GHz, 2 MB L2 cache, 1333 MHz, 3.6 GT/s), Quad 25 W 634689-001 AMD Phenom II N870 (2.3 GHz, 1.5 MB L2 cache, 1333 MHz, 3.6 GT/s), Triple 35 W 635495-001 AMD Phenom II P860 (2.0 GHz, 1.5 MB L2 cache, 1333 MHz, 3.6 GT/s), Triple 25 W 634688-001 AMD Phenom II N850 (2.2 GHz, 1.5 MB L2 cache, 1333 MHz, 3.6 GT/s), Triple 35 W 616345-001 AMD Phenom II N660 (3.0 GHz, 2 MB L2 cache, 1333 MHz, 3.
Meijer.com 2. Lift the processor (2) straight up and remove it. NOTE: The gold triangle (3) on the processor must be aligned with the triangle icon (4) embossed on the processor socket when you install the processor. Reverse this procedure to install the processor.
Meijer.com 5 Specifications Computer specifications Dimensions Depth 24.5 cm (9.6 in) Width 37.4 cm (14.7 in) Height (front to rear) 3.1 to 3.6 cm (1.2 to 1.4 in) Weight (lowest weight configuration) < 2.5 kg (5.5 lbs) Input power Operating voltage 18.5 V dc @ 3.5 A - 65W Operating current 3.
Meijer.com 39.6-cm (15.6-in) display specifications Dimensions Height 21.0 cm (8.27 in) Width 35.9 cm (14.1 in) Diagonal 39.6 cm (15.6) Number of colors Up to 16.8 million Contrast ratio 300:1 (typical) Brightness 200 cd/m2 (typical) Pixel resolution Pitch 0.259 × 0.259 mm Format 1280 × 800; HD: 1366 × 768 Configuration RGB vertical stripe Backlight LED Character display 80 × 25 Total power consumption 4.0 W Viewing angle ±40° horizontal, +120/-40° vertical (typical) 39.6-cm (15.
Meijer.com Hard drive specifications 750 GB* 640 GB* 500 GB* 320 GB* Height 9.5 mm 9.5 mm 9.5 mm 9.5 mm / 7 mm Width 70 mm 70 mm 70 mm 70 mm Weight 101 g 101 g 101 g 101 g Interface type SATA SATA SATA SATA Transfer rate 100 MB/sec 106 MB/sec 100 MB/sec 100 MB/sec Security ATA security ATA security ATA security ATA security Single track 1.5 ms 1.0 ms 1.0 ms 1.5 ms Average 11.0 ms 14.0 ms 14.0 ms 12.0 ms Maximum 22.0 ms 24.0 ms 22.0 ms 22.
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Meijer.com Blu-ray Disc ROM and DVD±R/RW SuperMulti Double-Layer Drive specifications Applicable disc Read BD-ROM, BD-ROM-DL, BD-R, BD-R-DL, BD-RE, BD-RE-DL, DVD-ROM, DVD+R, DVD+R-DL, DVD+RW, DVD-R, DVD-R-DL, DVD-RW, DVD-RAM (Ver.2), CDDA, CD-ROM (mode 1 and mode 2), CD-ROM XA (mode 2, form 1 and form 2), Photo CD (single and multiple sessions), CD Extra, CD-R, CD-RW, and CD-TEXT Write DVD-RAM (Ver.
Meijer.com 6 Setup Utility (BIOS) Setup Utility, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Setup Utility includes settings for the types of peripherals installed, the startup sequence of the computer, and the amount of system and extended memory. CAUTION: Use extreme care when making changes in Setup Utility. Errors can prevent the computer from operating properly.
Meijer.com ● To close a text box or return to the menu display, press esc. ● To display additional navigation and selection information while Setup Utility is open, press f1. Displaying system information 1. Start Setup Utility. 2. Select the Main menu. System information such as the system time and date, and identification information about the computer is displayed. 3.
Meijer.com Updating the BIOS Updated versions of the BIOS may be available on the HP Web site. Most BIOS updates on the HP Web site are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file.
Meijer.com NOTE: If you connect your computer to a network, consult the network administrator before installing any software updates, especially system BIOS updates. BIOS installation procedures vary. Follow any instructions that are displayed on the screen after the download is complete. If no instructions are displayed, follow these steps: 1. Open Windows Explorer by selecting Start > Computer. 2. Double-click your hard drive designation. The hard drive designation is typically Local Disk (C:). 3.
Meijer.com 7 Backup and recovery ● Restore ● Creating restore media ● Performing a system restore ● Backing up and recovering your information Your computer includes tools provided by the operating system and HP to help you safeguard your information and restore it if ever needed.
Meijer.com NOTE: If your computer does not include an integrated optical drive, you can use an optional external optical drive (purchased separately) to create recovery discs, or you can purchase recovery discs for your computer from the HP Web site. If you use an external optical drive, it must be connected directly to a USB port on the computer, not to a USB port on an external device, such as a USB hub. Guidelines: ● Purchase high-quality DVD-R, DVD+R, DVD-R DL, or DVD+R DL discs.
Meijer.com Restoring using the dedicated recovery partition (select models only) When using the dedicated recovery partition, there is an option to back up pictures, music and other audio, videos and movies, recorded TV shows, documents, spreadsheets and presentations, e-mails, Internet favorites and settings during this process. To restore the computer from the recovery partition, follow these steps: 1.
Meijer.com Changing the computer boot order To change the boot order for recovery discs: 1. Restart the computer. 2. Press esc while the computer is restarting, and then press f9 for boot options. 3. Select Internal CD/DVD ROM Drive from the boot options window. To change the boot order for recovery flash drive: 1. Insert the flash drive into a USB port. 2. Restart the computer. 3. Press esc while the computer is restarting, and then press f9 for boot options. 4.
Meijer.com To create a screen shot: 1. Display the screen you want to save. 2. Copy the screen image: To copy only the active window, press alt+fn+prt sc. To copy the entire screen, press fn+prt sc. 3. Open a word-processing document, and then select Edit > Paste. The screen image is added to the document. 4. Save and print the document. Using Windows Backup and Restore Guidelines: ● Be sure that the computer is connected to AC power before you start the backup process.
Meijer.com Using Windows system restore points A system restore point allows you to save and name a snapshot of your hard drive at a specific point in time. You can then recover back to that point if you want to reverse subsequent changes. NOTE: Recovering to an earlier restore point does not affect data files saved or e-mails created since the last restore point. You also can create additional restore points to provide increased protection for your files and settings.
Meijer.com 8 Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 V ac, or from 220 to 240 V ac. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased. Power cord sets for use in other countries or regions must meet the requirements of the country and region where the computer is used.
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Meijer.com Country/region Accredited agency Applicable note number The United States UL 2 1. The flexible cord must be Type HO5VV-F, 3-conductor, 0.75 mm² conductor size. Power cord set fittings (appliance coupler and wall plug) must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used. 2. The flexible cord must be Type SVT/SJT or equivalent, No. 18 AWG, 3-conductor.
Meijer.com 9 Recycling When a battery has reached the end of its useful life, do not dispose of the battery in general household waste. Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP website at www.hp.com/recycle.
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