User Guide

1. Check to make sure your headphone plug is inserted all the way in the jack of the connected device.
2. Try rotating the plug to see if lint or dirt in the jack is causing problems.
3. Try a different audio stream or file.
4. Check another known working headphone to verify the issue.
5. If the issue persists submit a case for assistance.
FAQs
How much external noise do your in-ear headphones isolate?
Typically our in-ears isolate between 16 and 22dB of external noise at 1000Hz depending on the eartips used.
Are your eartips made of latex?
No, the eartips included with our earphones are made entirely of silicone.
As an alternative, you can purchase aftermarket eartips made out of polyurethane foam for our earphones
at Comply Foam. Polyurethane is commonly used as a hypoallergenic latex alternative. Please see our
compatibility chart here.
Why not use buttons instead of a slider for your volume control?
In order to be compatible with all types of devices, our volume control uses an analog volume slider.
Do your headset plugs use the CTIA or OMTP standard? (for wired headphones with a remote)
CTIA