User guide

troubleshooting basics
troubleshooting basics
2928
Sensor Alarms and What to Do
To be used with…
The MiniMed Paradigm Veo Insulin Pump and the MiniMed Guardian Continuous Glucose Monitor
Alarm What To Do
WEAK SIGNAL
Occurs when the pump/monitor does not receive
data from the transmitter for a period of time.
Press ESC and then ACT to clear.
Move pump/closer to the transmitter and/or to the same
side of the body.
ALERT SILENCE
Displays when glucose alerts occur during the
time that the Alert Silence feature is turned on.
Check the SENSOR ALERT HISTORY screen for the recorded
glucose alert information.
LOW TRANSMTR
Transmitter battery is close to running out of power.
Alert will repeat daily at noon until battery
is depleted. Sensor data will be sent for several
hours and may last for several days until the battery
is depleted.
Recharge transmitter as soon as possible:
• Aftereverysensorusedforupto6days
- At least 30 minutes required to fully recharge
• 14dayscontinuoususeorafterLow Transmtr alert
- Up to 2 hours to fully recharge
• Firsttimeuse,afterstorage,ordepletedtransmitter
- Up to 8 hours to fully charge
LOST SENSOR
Pump is no longer getting sensor data.
DO NOT DISCONNECT THE TRANSMITTER FROM
THE SENSOR.
Ensure sensor and transmitter are connected. If you hear a
beep you will need to recalibrate your device. Use the Find
Lost Sensor function to detect your sensor:
ACT > Main Menu > Sensor > Link to Sensor >
Find Lost Sensor
CHARGE TRANSMITTER
Transmitter battery depleted. Recharge the transmitter immediately.
CHANGE SENSOR
You may receive this alert:
1. After two Cal Errors in a row,
2. Without the Cal Errors, or
3. When initialising the sensor
• IftwoCal Errors in a row, replace the sensor
• IfalertoccurredwithoutCal Error, use the test plug to
check the transmitter
• Ifthealertoccurredduringinitialisation,youmay
be able to resolve this without replacing the sensor
(contact the Medtronic Diabetes 24-hr Product
Helpline or your Medtronic representative for
assistance)
METER BG NOW
A meter BG is needed immediately to calibrate the
sensor in order to continue receiving SG readings.
Press ESC and then ACT to clear.
Enter Meter BG now.
SENSOR END
The sensor has reached the end of its life.
For Guardian devices, the Sensor End alert will occur
after three days.
Replace the sensor.
The sensor has a maximum life of six days which starts
when the pump/monitor displays the rst METER BG NOW.
To restart sensor (performed once only per sensor):
Sensor > Sensor Start > New Sensor
(continued next page)
Sensor Alarms and What to Do (continued)
To be used with…
The MiniMed Paradigm Veo Insulin Pump and the MiniMed Guardian Continuous Glucose Monitor
Alarm What To Do
SENSOR ERROR
Sensor signals are either too high or too low. You do not need to change the sensor. Clear the alert. If
this persists, use the test plug to test the transmitter. Call
Medtronic Diabetes 24 hour Product Helpline on
1800 777 808.
CALIBRATION ERROR
When new BG calibration value is entered:
• Incorrectvalueentered
• BGvaluenotcurrent
• BGfalling/risingrapidly
• Sensornotstableafterinsertion
Check for Arrows or wait to enter a new BG.
Note: Two CAL ERRORS in a row causes a CHANGE SENSOR
alert to occur.
LOW (XX mmol/L)
Glucose is lower than user specied limit. Press ESC and then ACT to clear.
Conrm with ngerstick BG and treat as instructed if
reading is low.
HIGH (XX mmol/L)
Glucose is higher than user specied limit. Press ESC and then ACT to clear.
Conrm with ngerstick BG and treat as instructed if
reading is high.
LOW PREDICTED
SG measurement may reach or go below your Low
Glucose Limit in the length of time you selected for
the Low Predictive alert.
Press ESC and then ACT to clear.
Conrm with ngerstick BG and treat as instructed if
reading is low.
HIGH PREDICTED
SG measurement may reach or go above your High
Glucose Limit in the length of time you selected for
the High Predictive alert.
Press ESC and then ACT to clear.
Conrm with ngerstick BG and treat as instructed if
reading is high.
RISE RATE
The sensor glucose measurement are rising at a
rate that is equal to or faster than the set Rise Rate
Limit you selected for the alert. The pump plays two
consecutive tones, in rising pitch, if an audible beep
has been selected as the alert type.
Press ESC and then ACT to clear.
Conrm with ngerstick BG and treat as instructed.
FALL RATE
The sensor glucose measurement are falling at a
rate that is equal to or faster than the set Fall Rate
Limit you selected for the alert. The pump plays two
consecutive tones, in rising pitch, if an audible beep
has been selected as the alert type.
Press ESC and then ACT to clear.
Conrm with ngerstick BG and treat as instructed.