User guide

Troubleshooting 121
Chapter 9
Troubleshooting
This Troubleshooting chapter is designed to help you understand the messages that your pump is
giving you when you get an alarm or an alert message. The procedures in the beginning of this
chapter are to be used when you get specific alarms or cover a likely condition that might happen. A
list of alarms is provided at the end of this chapter.
NOTE - It is recommended that you read your warranty statement included with your pump for
information on what is covered during your warranty period.
My pump has a no delivery alarm...
When a “No Delivery” alarm occurs, it means the pump is working correctly but it has detected
that something is preventing insulin from being delivered. Your pump is not broken. Do the following
steps:
1 Check your blood glucose and take an injection if needed.
2 Make sure that there is insulin in your reservoir and the tubing is not kinked. If these are all right, go
to step 5.
3 If necessary, unkink tubing. Clear the alarm by pressing ESC and ACT. A screen will appear with two
choices: Resume and Rewind. Select Resume.
4 If the reservoir is empty, clear the alarm by pressing ESC and ACT. Select Rewind and change your
reservoir and infusion set per the instructions in chapter 4, “Starting on insulin.”
5 Continue troubleshooting by disconnecting at the quick-disconnect, and set a 10 unit Fixed Prime.
6 Does insulin come out of the needle at the quick-disconnect?
a. If yes, change your entire infusion set per the instructions in chapter 4, “Starting on insulin.”
If NO insulin comes out of the needle at the quick-disconnect, or you receive another No
Delivery alarm, call the 24 Hour HelpLine.
b. Your pump remembers the last fixed prime you deliver, so make sure to set your fixed prime
amount back to your usual setting. To do this, deliver another fixed prime in your normal
amount (the amount specified in your infusion set instructions).
7 Monitor your blood glucose closely.