Product Info

If your pump does not find the sensor signal within 15 minutes after you
selected OK, the Check connection alert appears.
3. Ensure the transmitter and sensor connection is secure, and then select OK.
The "Check sensor insertion" message appears.
4. If your sensor is fully inserted, select Yes and skip to step 7.
5. If your sensor is not fully inserted, select No. A Change sensor alert appears.
6. Select OK and change your sensor.
7. If you selected Yes and your pump still cannot find the sensor signal after 15
minutes, or if your sensor graph displays "Sensor signal not found. See User
Guide," call 24-Hour Technical Support for assistance.
Calibration not accepted
Calibration not accepted alert occurs when one of the following happens:
• System was unable to use the BG meter readings you entered to calibrate
your sensor.
• System rejects two calibrations in a row from the same sensor.
• The transmitter was unable to receive the calibration BG meter readings from
the pump due to failed sensor signal.
For details on when and how to calibrate your sensor, see Calibrating your sensor,
on page 204.
Why does the SmartGuard suspend icon on my Home screen appear
gray?
The SmartGuard suspend icon appears gray on the Home screen when either
the Suspend on low or Suspend before low feature is unavailable. The SmartGuard
suspend features may be unavailable due to the following conditions:
• A suspend event has occurred recently.
After a Suspend before low or Suspend on low event occurs, there is a period
of time when the suspend functionality is unavailable. This time will vary
depending on whether or not you respond to the suspend event. Typically,
the suspend features will be unavailable for 30 minutes after your basal insulin
delivery is resumed. For details, see When Suspend before low is unavailable, on
page 181 or When Suspend on low is unavailable, on page 184.
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Troubleshooting
Troubleshooting 289