User Manual

Troubleshooting and alarms 107
I can’t get out of the priming loop...
1. Is there a filled reservoir in the pump?
➠ If no, place a filled reservoir or shipping cap in the pump.
➠ If yes, make sure you are disconnected from the pump.
2. Hold the ACT button until the second set of beeps and numbers appear on the screen.
➠ If yes, your pump is okay, go to step 4 in the section, “Manual prime” (chapter 4) to finish the manual prime.
➠ If you did not hear second set of beeps or numbers did not appear on the screen, change your infusion set
and repeat this step.
3. If you still do not hear the beeps and see the numbers count up on the screen, call the
24-hour Product Help Line.
The pump is asking me to rewind...
This is normal after any of the following:
1. any E-alarms,
2. Clear Pump function,
3. You change your insulin type setting.
4. After a “No Delivery” Alarm (during the Prime sequence)
My bolus stopped...
The Bolus Stopped error can occur if the battery cap is loose or the pump was bumped or dropped during a bolus. It
can also happen if the pump receives a static shock. As a safety measure, the pump stops the bolus when this
happens.
1. If you dropped your pump, visually inspect it to make sure that it is not damaged in any way.
2. Review your bolus history and reprogram the remaining bolus, if needed.
My pump buttons are not acting right during a bolus...
If any button is pressed and held down while a bolus is being delivered, the screen will freeze on that amount. Once
the button is released, the units will ramp up to the amount delivered so far. Pressing and holding down the button
will not stop the delivery of a bolus.