User Manual

105
Chapter 9
Troubleshooting and alarms
NOTE - It is recommended that you read your warranty statement included with your pump for
information on what is covered during your warranty period.
Troubleshooting
My pump has a no delivery alarm...
When a “No Delivery” alarm occurs, it means the pump is working correctly. Your pump is not broken, but it has
detected that something is preventing insulin from being delivered. Do the following steps:
1. Check your blood glucose and take an injection if needed.
2. Make sure that there is insulin in your reservoir and the tubing is not kinked. If these are all right, go to step 5.
3. If necessary unkink tubing. Clear the alarm by pressing ESC and ACT. A screen will appear with two choices;
Resume and Rewind. Select Resume.
4. If the reservoir is empty, clear the alarm by pressing ESC and ACT. Select Rewind and change your reservoir
and infusion set per the instructions in chapter 4, “Starting on insulin.”
5. Continue troubleshooting by disconnecting at the quick-disconnect and set a 10 unit Fixed Prime.
6. Does insulin come out of the needle at the quick-disconnect?
a. If yes, change your entire infusion set per the instructions in chapter 4, “Starting on insulin.”
If NO insulin comes out of the needle at the quick-disconnect or you receive another No Delivery alarm
call the 24-hour Product Help Line.
b. Your pump remembers the last fixed prime you deliver, so make sure to set your fixed prime amount
back to your usual setting. To do this, deliver another fixed prime in your normal amount (the amount
specified in your infusion set instructions).
7. Monitor your blood glucose closely.
8. If you followed these steps and you are still receiving a No Delivery alarm, call the 24-hour Product Help Line.