Item Brochure

QX | Dealer Customer Service Program MODULE 3
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What Shoppers Like
What Shoppers Do Not Like
1. Touching the product
2. Mirrors
3. Discovering bargains
4. Talking to employees
5. Recognition by employees
1. Too many mirrors
2. Long lines
3. Merchandise out of stock
4. Obscure price tags
5. Intimidating service
6. Crowded stores and aisles
DidYouKnow?
30% of people over 55 say they avoid buying
products that negatively stereotype older people.
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6. Chandry A. Tapping the Elderly Market. World Village website. Available at: http//worldvillage.com/tapping-the-elderly-market. Accessed
August 25, 2011.