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QX | Dealer Customer Service Program MODULE 3 – The Retail Experience

How to Get Customers into Your Store

Build It and They Will Come

Retailers with brick and mortar locations can create true loyalty based on a total customer experience.

When you meet with people face-to-face you have a special opportunity to connect with them and establish

rapport. So how do you get them in the door?

Many retailers use direct mail campaigns, and others go out locally into the surrounding community to build

awareness. Also remember that your current customers are valuable resources. Make them aware of all the

products you carry. If they like shopping at your store, ask them to refer their friends.

Quality

Customer

Solutions

FOR THE HOME MEDICAL DEALER