Item Brochure

Test Your Knowledge

1. T or F A dissatisﬁ ed customer will tell 12 people about their negative experience

2. Why is it important to listen effectively?

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3. How many times a year should you follow up with your customers? _____________

4. What is a common misconception about incontinence products? ________________

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5. What % of customers will return to buy from you if you solve their problems

and are a source of information for them?

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