Item Brochure

QX | Dealer Customer Service Program MODULE 2 – The Customer Service Experience
8
DidYouKnow?
Happy customers tell four others about their positive experience; dissatisfi ed
customers tell 12 others how bad it was.
1
(Or they post it on the web!)
Common Misconceptions
about Incontinence Products
• Thicker is NOT always better. Some people believe that thicker products offer better protection against
leakage. That’s not always true. New technology has super absorbent polymers (SAP). Each SAP is as tiny
as a salt crystal. They expand and turn into a gel when fl uid strikes them. This lets us make products thinner
and more discreet. Old products were all pulp with no SAPs so they were extra bulky and extra thick.
• Bladder pads are NOT the same as feminine hygiene pads. Bladder control pads have unique
SAPs that allow them to absorb urine quickly.
• Bladder pads are NOT for women only. Some men have light urinary incontinence. They can benefi t
from products that are thin, discreet and absorbent. Today’s bladder control pads are gender neutral, have
an anatomically comfortable fi t for both men and women, and the adhesive strip can be placed anywhere in
the user’s underwear. Medline’s bladder control pads are even packaged to appeal to both men and women.
Refer to the Common Misconception tab in the Tool Section for more information.