Item Brochure

Welcome
Medline has created the QX Quality Customer Service
Solutions Program to help home medical dealers introduce
customer service staff to incontinence and the best ways to sell
related products. This program will enable you to create a total
customer service experience and gain customer loyalty.
What’s inside
The QX Program consists of three separate modules:
Module 1. Overview of Incontinence and Related Products
Briefl y describes the urinary system and explains the different types
of incontinence and related products.
Module 2. The Customer Service Experience
Reviews basic customer service principles and the best ways to
listen and respond to customers. Also covers how to help the
customer fi nd the proper incontinence product.
Module 3. The Retail Experience
Describes how the store environment and staff attitudes and
appearance can enhance customer loyalty. Also includes marketing
tips for attracting customers to your store.
Product Reference Sheets
Also included in this folder is a sizing chart for disposable
briefs and product information sheets describing each Medline
incontinence product in detail. Please encourage your staff to
familiarize themselves with these sheets and use them to help
explain products to customers over the phone and in your store.