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QX | Dealer Customer Service Program MODULE 2
3
Good Customer Service
- A Key to Retail Success .......................
4
Special Considerations for
incontinence Customers ..........................
5
Learn to be a Good Listener .................... 5
Try it Yourself ........................................... 6
Making a Good First Impression .............. 7
Get to Know Your Products ..................... 7
Common Misconceptions
about Incontinence Products ...................
8
Adding to the Sale ................................... 9
Keeping the Customer ............................. 10
Notes ...................................................... 11
Test Yourself ............................................ 12
Contents
Module 2
The Customer Service
Experience