41905 Medline HC Promo Pocket Folder 8/26/2011 9:17:34 AM 1 Front Qx Quality Customer Solutions FOR THE HOME MEDICAL DEALER Marketing Kit C r e a t e A To t a l C u s t o m e r Experience and Gain Loyalty Medline Industries, Inc. One Medline Place Mundelein, IL 60060 Medline United States 1-800-MEDLINE (633-5463) Medline Canada 1-800-396-6996 Medline México 01-800-831-0898 | www.medline.com | info@medline.com www.medline.ca | canada@medline.com www.medlinemexico.com | mexico@medline.com 4color.
Welcome Medline has created the QX Quality Customer Service Solutions Program to help home medical dealers introduce customer service staff to incontinence and the best ways to sell related products. This program will enable you to create a total customer service experience and gain customer loyalty. What’s inside The QX Program consists of three separate modules: Module 1.
Qx Quality Customer Solutions FOR THE HOME MEDICAL DEALER Module 1 Overview of Incontinence and Related Products
This Program is not intended to treat, diagnose or prescribe. The clinical protocols described in this Program are based on research and consultation with medical, clinical and legal authorities. This Program is not intended to be absolute or exhaustive and should not be used as a substitute for the advice of a physician. Although the information in the Program has been carefully reviewed for correctness, the authors and editors cannot accept any responsibility for any errors or omissions.
QX | Dealer Customer Service Program MODULE 1 Module 1 Overview of Incontinence and Related Products Contents What is Incontinence? ....................... 4 Types of Incontinence ........................ 5 What Causes Incontinence ................ 6 Urinary System Anatomy ................... 6 Strategies for Managing Incontinence ...................................... 7 Choosing the Right Product............... 8 Using Fluid Output Levels to Select the Proper Product .............
QX | Dealer Customer Service Program MODULE 1 – Overview of Incontinence and Related Products Qx Quality Customer Solutions F O R T H E H OM E M EDIC AL D EALER What is Incontinence? Incontinence is the loss of bladder or bowel control. Although it is a common and embarrassing problem, it is not a normal part of aging. Incontinence symptoms can be mild; such as an occasional, slight loss of urine. Or symptoms can be very severe with a complete loss of control of both bladder and bowel.
QX | Dealer Customer Service Program MODULE 1 Types of Incontinence Stress incontinence happens when pressure Transient incontinence is a temporary form or stress is placed on the bladder from sneezing, of incontinence that goes away once the cause laughing, coughing or heavy lifting. A small amount of is treated. Illness is a common cause of transient urine leaks out during these activities. incontinence.
QX | Dealer Customer Service Program MODULE 1 – Overview of Incontinence and Related Products What Causes Incontinence? There are many causes of incontinence.
QX | Dealer Customer Service Program MODULE 1 Strategies for Managing Incontinence Scheduled voiding is a strategy used to help people who cannot get to the toilet on their own. An individualized schedule is developed for someone to take the person to the toilet at specific times, usually every two to three hours. This strategy can help decrease the number of incontinence episodes.
QX | Dealer Customer Service Program MODULE 1 – Overview of Incontinence and Related Products Choosing the Right Product Each individual is different. Regardless of whether someone has light or heavy incontinence, he or she should have access to high quality products to manage their condition. Medline offers the following guidelines to help you help your customer select the right product.
QX | Dealer Customer Service Program MODULE 1 Using Fluid Output Levels to Select the Proper Product Light Pads Liners Type of Incontinence • Stress • Mixed • Transient Liners Protective Underwear Liners Adult Briefs Protective Underwear Type of Incontinence • Urge • Mixed • Transient • Overflow • Bowel Liners Adult Briefs Dry Pads Type of Incontinence • Transient • Overflow • Bowel Slight volume of urine or occasional dribbling Moderate More frequent volume of urine or constant dribbling Hea
QX | Dealer Customer Service Program MODULE 1 – Overview of Incontinence and Related Products Choosing the Right Size Briefs and Protective Underwear Sizing is an art, not a science. It might take a little experimenting to find the best size. Medline recommends using height and weight to get approximate sizes. Refer also to the “Fit Right Guide” in the Reference Section. Females Males Weight & Height Size of Brief Color Coding Waist and Hip 75-90 lbs. Small Blue 20"-32" 90-115 lbs.
QX | Dealer Customer Service Program MODULE 1 Troubleshooting Guide Problem Interventions Check the following: Leakage Correct application of product Correct size of product Brief worn for more than 2 hours Excessive use of petroleum moisture barriers may clog product Make sure penis is pointed down Make sure poly of the leg gathers is facing out Evaluate absorbency; consider a more absorbent product Make sure leg cuffs are placed tightly in the creases between the perineal area and the thighs Make sure
Test Your Knowledge Circle the correct answer. 1. When you choose disposable incontinence products, what should you look for? A. Provide comfort. B. Provide security. C. Protect the skin. D. Provide odor control. E. All of the above. 2. Why is sizing so important when selecting a brief? (Circle all that apply) A. An incorrectly sized brief can leak. B. A brief that’s too large can expose more skin to irritation. C. Sizing isn’t important when selecting a brief. D.
Qx Quality Customer Solutions FOR THE HOME MEDICAL DEALER Module 2 The Customer Service Experience
This Program is not intended to treat, diagnose or prescribe. The clinical protocols described in this Program are based on research and consultation with medical, clinical and legal authorities. This Program is not intended to be absolute or exhaustive and should not be used as a substitute for the advice of a physician. Although the information in the Program has been carefully reviewed for correctness, the authors and editors cannot accept any responsibility for any errors or omissions.
QX | Dealer Customer Service Program MODULE 2 Module 2 The Customer Service Experience Contents Good Customer Service - A Key to Retail Success ....................... 4 Special Considerations for incontinence Customers .......................... 5 Learn to be a Good Listener .................... 5 Try it Yourself ........................................... 6 Making a Good First Impression .............. 7 Get to Know Your Products .....................
QX | Dealer Customer Service Program MODULE 2 – The Customer Service Experience Qx Quality Customer Solutions F O R T H E H OM E M EDIC AL D EALER Good Customer Service - A Key to Retail Success It is critical for HME businesses to dedicate time and energy to enhancing customer service. Customer service representatives protect and grow business and are essential to ensuring longstanding relationships.
QX | Dealer Customer Service Program MODULE 2 Special considerations for incontinence customers Incontinence is a delicate subject that requires your understanding and support. When working with customers who have a special medical need, such as incontinence, it is important to recognize their feelings. The individual may feel vulnerable and embarrassed, and their incontinence might be difficult to discuss.
QX | Dealer Customer Service Program MODULE 2 – The Customer Service Experience Try it Yourself Pair up with another customer service representative at your store. One of you will speak for two minutes about a problem you once had and how you felt. (Examples: poor service at a restaurant, a disappointing movie, a vacation that didn’t go as planned).
QX | Dealer Customer Service Program MODULE 2 Making a Good First Impression It is important to make a good impression in the first 20 seconds of a call. Customers like being treated as individuals and referred to by name. Write down the customer’s name so you can remember it and use it throughout the conversation. Also, customers value the following qualities the most in a customer service representative: • • • • Attention Dependability I’ll be p y happ yt ou Mrs with o . Sm that , ith.
QX | Dealer Customer Service Program MODULE 2 – The Customer Service Experience Common Misconceptions about Incontinence Products • Thicker is NOT always better. Some people believe that thicker products offer better protection against leakage. That’s not always true. New technology has super absorbent polymers (SAP). Each SAP is as tiny as a salt crystal. They expand and turn into a gel when fluid strikes them. This lets us make products thinner and more discreet.
QX | Dealer Customer Service Program MODULE 2 Adding to the Sale Take the opportunity to provide better service and generate more revenue by listening to your customer and thinking about other products you carry. For example, if the customer is interested in peri-wash, you can recommend gloves and dry wipes as well. Recommend additional products This is an art. You don’t want to force products on your customers.
QX | Dealer Customer Service Program MODULE 2 – The Customer Service Experience Keeping the Customer 1. Ask for feedback Survey your customers regularly. Ask for suggestions. 2. Follow up Follow up with new customers three days after their shipment was received. Ask about the products, the delivery and their experience overall. Follow up with your best customers at least three times a year. Let them know when you are introducing new products.
QX | Dealer Customer Service Program MODULE 2 Notes DidYouKnow? It is 6 to 7 times more expensive to gain a new customer than to retain a current customer.
Test Your Knowledge 1. T or F A dissatisfied customer will tell 12 people about their negative experience 2. Why is it important to listen effectively? __________________________________________ _____________________________________________________________________________________ 3. How many times a year should you follow up with your customers? _____________ 4.
Qx Quality Customer Solutions FOR THE HOME MEDICAL DEALER Module 3 The Retail Experience
This Program is not intended to treat, diagnose or prescribe. The clinical protocols described in this Program are based on research and consultation with medical, clinical and legal authorities. This Program is not intended to be absolute or exhaustive and should not be used as a substitute for the advice of a physician. Although the information in the Program has been carefully reviewed for correctness, the authors and editors cannot accept any responsibility for any errors or omissions.
QX | Dealer Customer Service Program MODULE 3 Module 3 The Retail Experience Contents Build It and They Will Come ........................ 4 Ideas for Attracting New Customers ........... 5 Social Marketing and Seniors ..................... 6 You’re Getting the Customers In the Door – Now What? .......................... 7 Capture Customers’ Interest ....................... 8 Make Customers Feel Important ................. 8 Store Features and Accessibility .................
QX | Dealer Customer Service Program MODULE 3 – The Retail Experience Qx Quality Customer Solutions F O R T H E H OM E M EDIC AL D EALER How to Get Customers into Your Store Build It and They Will Come Retailers with brick and mortar locations can create true loyalty based on a total customer experience. When you meet with people face-to-face you have a special opportunity to connect with them and establish rapport.
QX | Dealer Customer Service Program MODULE 3 Ideas for attracting new customers Here are some strategies successful HME Dealers have used to find and attract new customers who are in the market for incontinence products. • Fitness centers – Ask the facility manager if you can set up an information table near the entrance. • Casinos – Consider placing flyers on cars in the parking lot or work with casino owners to explore ways to promote your business.
QX | Dealer Customer Service Program MODULE 3 – The Retail Experience Social Marketing and Seniors Online social networking sites for baby boomers are steadily increasing. Networking sites are taking note of this increase in Internet traffic by offering this niche market a place for information sharing, networking and personal interests. Remember that baby boomers represent a significant market share of consistent retail dollars. One popular social networking site for senior citizens is Eons.
QX | Dealer Customer Service Program MODULE 3 You’re Getting the Customers in the Door – Now What? Ways to create a memorable experience Once you have attracted customers to your store, the next step is creating a memorable shopping experience. The store’s appearance, the appearance of the staff, responsiveness to greeting customers, helpfulness and overall tone go a long way toward creating a customer’s opinion of your business. This is an area where many HME businesses struggle.
QX | Dealer Customer Service Program MODULE 3 – The Retail Experience Capture customers’ interest Build interest with signage in the window asking customers to inquire within about a special offer or discount. Or ask customers to complete a two-minute survey at checkout to find out what other products they need or want that you don’t carry. As a reward for taking the survey, offer a 15% discount off their next in-store purchase.
QX | Dealer Customer Service Program MODULE 3 Store Features and Accessibility Here are some recommendations for making your store appealing to the senior population: • Locate your retail store near other establishments (hospitals, clinics, cafes, etc.
QX | Dealer Customer Service Program MODULE 3 – The Retail Experience The Science of Buying There is a great deal of research available on consumer behavior and product placement in a store. Waist-level, eye-level and ankle-level placement can impact sales of an item. However, with medical products, it’s a different strategy. You want to make it easy for the shopper to navigate the shelves. Use the height levels of the shelves for size.
QX | Dealer Customer Service Program MODULE 3 What Shoppers Like 1. Touching the product 2. Mirrors 3. Discovering bargains 4. Talking to employees 5. Recognition by employees What Shoppers Do Not Like 1. Too many mirrors 2. Long lines 3. Merchandise out of stock 4. Obscure price tags 5. Intimidating service 6. Crowded stores and aisles DidYouKnow? 30% of people over 55 say they avoid buying products that negatively stereotype older people. 6 6. Chandry A. Tapping the Elderly Market.
Test Your Knowledge 1. Where should the Incontinence products in a DME dealer be located? ________________________________________________________________________________________ 2. List 3 ways to create customer recognition. 1. ___________________________________________________________________________ 2. ___________________________________________________________________________ 3. ___________________________________________________________________________ 3.
ULTRASORBS® AP (Air-Permeable) The Original Premium Drypad Soft, Non-Woven Topsheet Advanced SuperCore® Absorbent Layer Air-Permeable, Moisture-Proof Backsheet ADVANCED TECHNOLOGY FOR PATIENT CARE Clinically shown to help maintain skin integrity as part of an overall pressure ulcer prevention program.1 We believe in providing exceptional value and care.
® ULTRASORBS AP ADVANCED TECHNOLOGY FOR PATIENT CARE Also featuring these other key advantages: • Advanced Thermo-Bonded SuperCore® Wicks Moisture Away From the Skin and Locks Fluid Away for Increased Patient Dignity, Better Skin Care and Reduced Odor • Lies Flat When Wet Without Bunching, Swelling or Disintegrating • Air-Permeable*, Moisture-Proof Backsheet for Optimal Breathability, Comfort, and Leakage Protection (*MVTR of 3500 +/- 1000 g/m2/24h) • Effective For Use With Low-Air-Loss Mattress Th
ULTRASORBS® ES (Extra-Strength) Premium Drypad & Drawpad Soft, Non-Woven Topsheet Advanced Thermo-Bonded SuperCore® Air-Permeable, Moisture-Proof Backsheet ADVANCED TECHNOLOGY FOR PATIENT CARE Clinically shown to help maintain skin integrity as part of an overall pressure ulcer prevention program.1 We believe in providing exceptional value and care.
® ULTRASORBS ES ADVANCED TECHNOLOGY FOR PATIENT CARE Also featuring these other key advantages: • Lets You Move, Lift and Position Up to 325-Pounds • Advanced Thermo-Bonded SuperCore® Wicks Moisture Away From the Skin and Locks Fluid Away for Increased Patient Dignity, Better Skin Care and Reduced Odor • Lies Flat When Wet Without Bunching, Swelling or Disintegrating • Air-Permeable*, Moisture-Proof Backsheet for Optimal Breathability, Comfort, and Leakage Protection (*MVTR of 3500 +/- 1000 g/m2/24
ULTRASORBS® UF (Ultra-Fresh) Premium Odor Control Drypad Soft, Non-Woven Topsheet Advanced Thermo-Bonded SuperCore® Air-Permeable, Moisture-Proof Backsheet ADVANCED TECHNOLOGY FOR PATIENT CARE Clinically shown to help maintain skin integrity as part of an overall pressure ulcer prevention program.1 We believe in providing exceptional value and care.
® ULTRASORBS UF ADVANCED TECHNOLOGY FOR PATIENT CARE Also featuring these other key advantages: • Antimicrobial Ultra-Fresh™ Protection* Inhibits The Growth of Bacteria and Yeasts That Can Cause Odors • Advanced Thermo-Bonded SuperCore® Wicks Moisture Away From The Skin and Locks Fluid Away for Increased Patient Dignity, Better Skin Care and Reduced Odor • Lies Flat When Wet Without Bunching, Swelling or Disintegrating • Air-Permeable*, Moisture-Proof Backsheet for Optimal Breathability, Comfort, a
VALUE Adult Briefs Soft Polyethylene Outer Cover PR OTECTION AT A GREAT VALUE We believe in providing exceptional value and care.
VALUE PROTECTION AT A GREAT VALUE Also featuring these other key advantages: • Soft Polyethylene Outer Cover Protects Clothing from Leakage • Adhesive Closure System for a Secure Fit ITEM NUMBER DESCRIPTION COLOR PACKAGING MSCVB4000 Medium, 32"- 42" (81- 107 cm) White 96/cs, 16/bg MSCVB4400 Regular, 40"- 50" (102- 127 cm) Purple 80/cs, 20/bg MSCVB4500 Large, 48"- 58" (122- 147 cm) Blue 72/cs, 18/bg MSCVB4600 X-Large, 59"- 66" (150- 168 cm) Beige 60/cs, 15/bg Medline Industries, Inc.
PROTECT Adult Briefs Comfortably-Soft Cloth-like Outer Cover Breathable Side Panels GREAT VALUE IN A BREATHABLE BRIEF We believe in providing exceptional value and care.
PROTECT GREAT VALUE IN A BREATHABLE BRIEF Also featuring these other key advantages: • Breathable Side Panels for Increased Airflow and Comfort • Comfortably-Soft Clothlike Outer Cover is Comfortable Against Skin, Minimizing the Risk of Skin Irritation and Heat Build-Up • Adhesive Closure System for a Secure Fit • Wetness Indicator Changes Color When Garment Has Been Soiled ITEM NUMBER DESCRIPTION COLOR PACKAGING PROTECTMD Medium, 32"- 42" (81- 107 cm) White 96/cs, 16/bg PROTECTRG Regular,
PROTECTION PLUS® Adult Briefs Soft Dryness Layer Soft Polyethylene Outer Cover SUPER-ABSORBENT AT A GREAT VALUE We believe in providing exceptional value and care.
PROTECTION PLUS® SUPER-ABSORBENT AT A GREAT VALUE Also featuring these other key advantages: • Soft Polyethylene Outer Cover Protects Clothing from Leakage • Soft Dryness Layer Helps Keep Moisture Away from the Skin • Adhesive Closure System for a Secure Fit • Wetness Indicator Changes Color When Garment Has Been Soiled ITEM NUMBER DESCRIPTION COLOR PACKAGING MSC94250A Small, 20"- 31" (51- 79 cm) Green 96/cs, 24/bg MSC94000A Medium, 32"- 42" (81- 107 cm) White 96/cs, 16/bg MSC94400A Re
ULTRACLASS Adult Briefs Breathable Side Panels Soft Dryness Layer Comfortably-Soft Clothlike Outer Cover A CLASSIC CHOICE FOR PATIENT DIGNITY We believe in providing exceptional value and care.
ULTRACLASS A CLASSIC CHOICE FOR PATIENT DIGNITY Also featuring these other key advantages: • Breathable Side Panels for Increased Airflow and Comfort • Comfortably-Soft Clothlike Outer Cover is Comfortable Against Skin, Minimizing the Risk of Skin Irritation and Heat Build-Up • Soft Dryness Layer Helps Keep Moisture Away from the Skin • Skin Safe Grab Anywhere Closure System for a Secure, Safe, and Refastenable Fit • Wetness Indicator Changes Color When Garment Has Been Soiled ITEM NUMBER DESCRIP
ULTRACARE Adult Briefs Breathable Side Panels Acquisition & Dryness Layer Comfortably-Soft Clothlike Outer Cover DRYNESS & COMFORT We believe in providing exceptional value and care.
ULTRACARE DRY NE S S & C OMFOR T Also featuring these other key advantages: • Breathable Side Panels for Increased Airflow and Comfort • Comfortably-Soft Clothlike Outer Cover is Comfortable Against Skin, Minimizing the Risk of Skin Irritation and Heat Build-Up • Fast Acquisition & Dryness Layer Helps Keep Moisture Away from the Skin • Generous Leg Cut-Out for Exceptional Comfort • Skin Safe Grab Anywhere Closure System for a Secure, Safe, and Refastenable Fit • Wetness Indicator Changes Color Wh
ULTRA-SOFT PLUS Adult Briefs Breathable Side Panels Acquisition & Dryness Layer Comfortably-Soft Clothlike Outer Cover SOFT & ABSORBENT We believe in providing exceptional value and care.
ULTRA-SOFT PLUS SOFT & AB S OR B E NT Also featuring these other key advantages: • Breathable Side Panels for Increased Airflow and Comfort • Comfortably-Soft Clothlike Outer Cover is Comfortable Against Skin, Minimizing the Risk of Skin Irritation and Heat Build-Up • Fast Acquisition & Dryness Layer Helps Keep Moisture Away from the Skin • Skin Safe Grab Anywhere Closure System for a Secure, Safe, and Refastenable Fit • Wetness Indicator Changes Color When Garment Has Been Soiled ITEM NUMBER DES
® COMFORT-AIRE Adult Briefs Breathable Side Panels Super Absorent Core Fast Acquisition & Dryness Layer Comfortably-Soft Clothlike Outer Cover GR E AT DRYN ESS & COMFORT We believe in providing exceptional value and care.
COMFORT-AIRE® GR E AT DRYN ESS & COMFORT Also featuring these other key advantages: • Breathable Side Panels for Increased Airflow and Comfort • Comfortably-Soft Clothlike Outer Cover is Comfortable Against Skin, Minimizing the Risk of Skin Irritation and Heat Build-Up • Fast Acquisition & Dryness Layer Helps Keep Moisture Away from the Skin • Generous Leg Cut-Out for Exceptional Comfort • Super Absorbent Core for Optimal Dryness and Protection • Extra Wide Skin Safe Grab Anywhere Closure System
® RESTORE Premium Adult Briefs Ultra Absorbent Core with Remedy Skin Repair Cream Breathable Side Panels Fast Acquisition & Dryness Layer Comfortably-Soft Clothlike Outer Cover S K I N CONTINE NCE CAR E I N O N E I NNO VATIV E PR O DUCT We believe in providing exceptional value and care.
RESTORE® S K I N CONTINE NCE CAR E I N O N E I NNO VATIV E PR O DUCT Also featuring these other key advantages: • Ultra Absorbent Core with Remedy Skin Repair Cream Keeps Delicate Skin Dry and Protected • Breathable Side Panels for Increased Airflow and Comfort • Comfortably-Soft Clothlike Outer Cover is Comfortable Against Skin, Minimizing the Risk of Skin Irritation and Heat Build-Up • Fast Acquisition & Dryness Layer Helps Keep Moisture Away from the Skin • Skin Safe Grab Anywhere Closure System
COMFORT-AIRE® PM Adult Briefs Breathable Side Panels Wide Mat Maximum Absorbency Core Fast Acquisition & Dryness Layer Comfortably-Soft Clothlike Outer Cover DRYNESS & COMFORT FOR A GOOD NIGHT’S SLEEP We believe in providing exceptional value and care.
COMFORT-AIRE® PM DRYNESS & COMFORT FOR A GOOD NIGHT’S SLEEP Also featuring these other key advantages: • Breathable Side Panels for Increased Airflow and Comfort • Comfortably-Soft Clothlike Outer Cover is Comfortable Against Skin, Minimizing the Risk of Skin Irritation and Heat Build-Up • Fast Acquisition & Dryness Layer Helps Keep Moisture Away from the Skin • Generous Leg Cut-Out for Exceptional Comfort • Wide Mat Maximum Absorbency Core for Optimal Dryness and Protection • Extra Wide Skin Safe
PROTECT EXTRA Protective Underwear Breathable Soft Non-Woven Back Sheet Body-Contoured Anatomical Design Extra-Absorbency Core DIGNITY, COMFORT, PROTECTION AT A GREAT VALUE We believe in providing exceptional value and care.
PROTECT EXTRA DIGNITY, COMFORT, PROTECTI ON AT A GREAT VALUE Also featuring these other key advantages: • Breathable Soft Non-woven Back sheet is Comfortable Against Skin, Minimizing the Risk of Skin Irritation and Heat Build-Up • Extra-Absorbency Core for Optimal Dryness and Protection • Body-Contoured Anatomical Design for Added Comfort and Fit with the Feel of Underwear • Acquisition and Dryness Layer Helps Keep Moisture Away from the Skin • Size Printed on the Back Sheet to Improve Product Iden
PROTECT PLUS Protective Underwear Breathable Soft Non-Woven Back Sheet Body-Contoured Anatomical Design Plus-Absorbency Core DIGNITY, COMFORT, PERFORMANCE IN DISCREET PACKAGING We believe in providing exceptional value and care.
PROTECT PLUS DIGNITY, COMFORT, PERFORMANCE IN DISCREET PACKAGING Also featuring these other key advantages: • Breathable Soft Non-woven Back sheet is Comfortable Against Skin, Minimizing the Risk of Skin Irritation and Heat Build-Up • Plus-Absorbency Core for Optimal Dryness and Protection • Body-Contoured Anatomical Design for Added Comfort and Fit with the Feel of Underwear • Acquisition and Dryness Layer Helps Keep Moisture Away from the Skin • Size Printed on the Back Sheet to Improve Product I
PROTECTION PLUS® CLASSIC Protective Underwear Breathable Soft Non-Woven Back Sheet Body-Contoured Anatomical Design Super Plus Absorbency Core DIGNITY, COMFORT, PERFORMANCE We believe in providing exceptional value and care.
PROTECTION PLUS® CLASSIC DIGNITY, COMFORT, PERFORMANCE Also featuring these other key advantages: • Breathable Soft Non-woven Back sheet is Comfortable Against Skin, Minimizing the Risk of Skin Irritation and Heat Build-Up • Super Plus Absorbency Core for Optimal Dryness and Protection • Body-Contoured Anatomical Design for Added Comfort and Fit with the Feel of Underwear • Acquisition and Dryness Layer Helps Keep Moisture Away from the Skin • Size Printed on the Back Sheet to Improve Product Iden
PROTECTION PLUS® SUPER Protective Underwear Breathable Soft Non-Woven Back Sheet Body-Contoured Anatomical Design Hydrophobic Anti-Leak Guards Ultra Plus Absorbency Core E XCE L L E NT LEA KA G E PROTEC T IO N We believe in providing exceptional value and care.
PROTECTION PLUS® SUPER EX CE L L E NT LEA KA G E PROTEC T IO N Also featuring these other key advantages: • Hydrophobic Anti-leak Guards Provides Excellent Containment and Protection Against Leakage • Breathable Soft Non-woven Back sheet is Comfortable Against Skin, Minimizing the Risk of Skin Irritation and Heat Build-Up • Ultra Plus Absorbency Core for Optimal Dryness and Protection • Body-Contoured Anatomical Design for Added Comfort and Fit with the Feel of Underwear • Acquisition and Dryness
PROTECTION PLUS® EXTENDED CAPACITY/OVERNIGHT Protective Underwear Breathable Soft Non-Woven Back Sheet Body-Contoured Anatomical Design Hydrophobic Anti-Leak Guards Maximum Absorbency Core A GARMENT DESIGN FOR MAXIMUM PROTECTION We believe in providing exceptional value and care.
PROTECTION PLUS® EXTENDED CAPACITY/OVERNIGHT A GARMENT DESIGN FOR MAXIMUM PROTECTION Also featuring these other key advantages: • Hydrophobic Anti-leak Guards Provides Excellent Containment and Protection Against Leakage • Breathable Soft Non-woven Back sheet is Comfortable Against Skin, Minimizing the Risk of Skin Irritation and Heat Build-Up • Maximum Absorbency Core for Optimal Dryness and Protection • Body-Contoured Anatomical Design for Added Comfort and Fit with the Feel of Underwear • Acqui
CAPRI PLUS™ Bladder Control Pads Soft Comfortable Leg Gathers Soft Dryness Layer Breathable Soft Clothlike Outer Cover BREATHABLE COMFORT & PROTECTION IN A DISCREET DESIGN We believe in providing exceptional value and care.
CAPRI PLUS™ BREATHABLE COMFORT & PROTECTION IN A DISCREET DESIGN Also featuring these other key advantages: • Breathable Clothlike Back Sheet for Increased Air Flow and Comfort • Soft Dryness Layer Locks Fluid and Keeps It Away From the Body to Help Protect the Skin • Elastic Leg Gathers Create a Discreet, Secure and Comfortable Fit • Adhesive Strip Keeps Pad in Place ITEM NUMBER DESCRIPTION PACKAGING BCPADE01 Mini, 5.5" x 10.5" (14 x 27 cm) 336/cs, 28/bg BCPADE02 Midi, 6.5" x 13.
CAPRI® Bladder Control Pads Soft Dryness Layer Soft Comfortable Elastic Leg Gathers Comfortably-Soft Clothlike Outer Cover COMFORTABLE & DISCREET PROTECTION We believe in providing exceptional value and care.
CAPRI® COMFORTABLE & DISCREET PROTECTION Also featuring these other key advantages: • Individually Wrapped for Portability and Discreetness • Soft Comfortable Elastic Leg Gathers Help Prevent Leaks • Comfortably-Soft Clothlike Outer Cover • Adhesive Strip Keeps Pad in Place • Soft Dryness Layer ITEM NUMBER DESCRIPTION PACKAGING MSC325100 Regular, 2.75" x 9.75" (7 x 25 cm) 180/cs, 20/bg MSC326100 Extra Plus, 3" x 10.5" (8 x 27 cm) 144/cs, 16/bg MSC327100 Ultra Plus, 3.
SIZING DISPOSABLE BRIEFS Fit Right Sizing Reference By Hip and Waist Measurements: Measure the hips or waist, whichever appears larger as follows: Step 1: Measure hip bone to hip bone and over the abdomen. Step 2: Double the largest measurement obtained in Step 1 and add two inches. Step 3: Using this figure, make product size selection from the chart on the right.
By Height & Weight: FEMALE WEIGHT 75-90 lbs. 90-115 lbs. 115-130 lbs. 130-175 lbs. 175-235 lbs. 235-250 lbs. 250 lbs. & heavier MALE WEIGHT 120-150 lbs. 150-200 lbs. 200-235 lbs. 200-235 lbs. 235-250 lbs. 250 lbs.
41905 Medline HC Promo Pocket Folder 8/26/2011 9:17:34 AM 1 Front Qx Quality Customer Solutions FOR THE HOME MEDICAL DEALER Marketing Kit C r e a t e A To t a l C u s t o m e r Experience and Gain Loyalty Medline Industries, Inc. One Medline Place Mundelein, IL 60060 Medline United States 1-800-MEDLINE (633-5463) Medline Canada 1-800-396-6996 Medline México 01-800-831-0898 | www.medline.com | info@medline.com www.medline.ca | canada@medline.com www.medlinemexico.com | mexico@medline.com 4color.
