Product Manual
LIMITED WARRANTY
The Medline MDS400EL you purchased is guaranteed by Medline to be free from defects in material
and workmanship under normal use and service. The warranty period for this product is three
years for the base and frame assembly and three years for the electronic components including the
actuator. Internal replacement batteries are warranted for twelve months.
This warranty shall be voided upon transfer of ownership of this product. Medline agrees to repair
or replace this product, at our discretion and at no charge, within the warranty period provided the
product is delivered to Medline or its Authorized Service Center in its original packaging or equivalent;
is fully insured with all shipping charges prepaid; and that Medline consents the unit is defective. The
repaired or replacement unit shall be warranted for a period equal to the balance of the defective
unit’s warranty period. A handling charge of $50.00 will be applied to any returned product proven to
be NOT defective. For warranty service, please contact the dealer from whom you purchased your
Medline Lift product. You may also contact Medline at 1-800-MEDLINE should warranty service not
be available from your dealer. NOTE: You must never return the product to your dealer or to Medline
at any time without the verbal consent of either party. To ensure the best service to our customers,
Medline requires the following information to be included with the returned unit:
1. Model Name/Number and Serial Number on the packaging.
2. Proof of purchase, i.e. copy of the original invoice from either Medline or its dealer.
3. A Return Authorization number (RA#) obtained by calling Medline prior to the return of the product.
The RA# must be clearly indicated on the outside of the packaging;
4. A detailed description of the problem and its symptoms on a note.
This warranty shall not apply to any product which has been repaired or altered in any way so as, in
our judgment, to affect its functionality and durability, nor to any product subject to abuse, misuse,
negligence or accident, improper maintenance, improper installation, nor to any product used with
other parts, components and/or accessories with quality and/or specications not compatible
with this product. This warranty does not cover products that have been impaired by occurrences
considered Acts of God over which Medline has no control. This warranty shall also be voided if any
required periodic maintenance, if applicable, has not been properly performed on this product.
This warranty and the aforementioned remedies presented are exclusive and in lieu of all other
express or implied warranties. No other representatives or claims shall be binding or obligate Medline
in any way. Any warranty applicable to this product is limited to the aforementioned period indicated.
In no event shall Medline be liable for any special, incidental, or consequential damages; loss of
revenue; or cost of replacement goods; resulting from the use or malfunction of this product to the
associated equipment on which and with which it is used. This warranty gives specic legal rights and
you may be entitled to other rights that vary from state to state.
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