Instruction manual

After Sales Support TEL: [phone] WEB Support: www.medion.com.au
15
PROBLEM: The drive is not recognized by my computer.
ANSWER: Restart your computer.
PROBLEM: ScanDisk reports an unrecoverable error.
ANSWER: The Scandisk program tests drives for errors. There may be a
problem with the hard drive if ScanDisk has found a problem and is
unable to fix it.
PROBLEM: The hard drive does not seem to have as much storage
capacity as I allocated to it.
ANSWER: Check that your operating system and file system support the
desired amount.
Do You Require Additional Support?
If the suggestions in the previous section have not solved your problem,
please contact the hotline. We will try and help you over the telephone.
Before you contact the MEDION Help Desk, please have the following
information available:
 How is your computer configured?
 What additional peripherals do you use?
 What messages, if any, appear on your screen?
 What software were you using when the error occurred?
 What steps have you already undertaken to solve the problem?
 If you have already been given a customer number, please have this
available.