Instruction manual

AFTER SALES SUPPORT
www.medion.com.au
1300 884 987
MODEL: MD 99430 • PRODUCT CODE: 91804 • 10/2014
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18.3. Do You Need More Help?
You’ve checked through the suggestions in the previous section and you’re still
having problems with your device? Then call our hotline or contact us at www.
medion.de/service. We’ll be glad to help you.
Before contacting your technology centre, however, prepare the following
information:
• Have you made any upgrades or modifications to the initial configuration?
• What is the model number of your notebook? (model number to be found on
the rating plate of your product)
• What peripheral devices do you use?
• What messages, if any, appear?
• What software were you using when the problem occurred?
• What steps have you already taken to try and rectify the problem?
18.4. Driver Support
The system has been thoroughly and successfully tested with the installed drivers
in our test laboratory. It is normal in the computer sector, however, for the drivers
to need updating from time to time. This is because there may be compatibility
problems with other components (programs, devices) which have not yet been
tested. You can find current drivers on the Internet at the following address:
http://www.medion.com
Please use the service address for the country where the device was purchased.
18.5. Transport
Please note the following information if you wish to transport the Notebook:
• Switch the Notebook off. This ensures that the hard drive heads are
automatically moved to a safe area to avoid damage.
• After transporting the Notebook, wait until the appliance has reached
room temperature before switching it on. Large changes in temperature or
fluctuations in humidity can cause moisture build up within the Notebook due
to condensation. This can cause an electrical short circuit.
• Close the Notebook and check that the lid is firmly closed.
• Always use a Notebook carrying case to protect the Notebook from dirt,
moisture, vibrations and scratches.
• Always use the original cardboard packaging to ship your Notebook and obtain
advice on this from your carrier.
• Always charge your battery and any spare batteries fully before embarking on
longer trips and do not forget to take along your mains adapter.
99430_P2214T Aldi AUS MSN 4005 0442 Content final.indd 5999430_P2214T Aldi AUS MSN 4005 0442 Content final.indd 59 18.07.2014 12:10:0118.07.2014 12:10:01