Instruction manual

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Telephone: [phone]
Internet: www.medion.com.au
After Sales Support
19.2.1. Faults and Possible Causes
The screen is black.
• This fault can have various causes:
− The notebook is in standby mode
Solution:
Press the on/off switch.
− The notebook is in energy saving mode.
Solution:
Press the on/off switch.
The Notebook turns itself off during operation.
 The batteries may be flat. Plug the Notebook in using the mains adapter and
charge the batteries.
No data can be read by the optical drive.
 Check whether the disc has been inserted correctly.
The Wi Fi/Bluetooth connections do not work.
 Check that flight mode is disabled.
The touchpad is not working.
 To activate the touchpad, press the Fn + F9 keyboard shortcut.
Apps (e.g. the weather app) cannot be displayed as live tiles.
 Check the date, time zone and time.
19.3. Do You Need More Help?
You’ve checked through the suggestions in the previous section and you’re still
having problems with your device? Then call our hotline or contact us at www.
medion.de/service. We’ll be glad to help you.
Before contacting your technology centre, however, prepare the following
information:
• Have you made any upgrades or modifications to the initial configuration?
• What is the model number of your notebook? (model number to be found on
the rating plate of your product)
• What peripheral devices do you use?
• What messages, if any, appear?
• What software were you using when the problem occurred?
• What steps have you already taken to try and rectify the problem?
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