Operating instructions

Restricted Warranty 19
2. Scope
Subject to any exclusions set out within this warranty, where there is a defect in your MEDION product covered by this warranty,
MEDION will repair or replace the MEDION product. The decision whether to repair or replace the product will be made solely at
the discretion of MEDION. MEDION may, in its own discretion, replace the product returned for repair under warranty with a
replacement product that is either identical or, in the event that such product(s) are no longer available, a product of equal or
superior specification and quality.
No warranty is given for batteries or rechargeable batteries or for consumable materials subject to wear and tear, i.e. for parts
which have to be replaced periodically during the normal use of the product, such as video-projector lamp.
Non critical failures that fall within industry specified tolerances e.g. noise, LCD pixels are not covered by this warranty. Please
consult the appropriate section in your user or instruction manual for this product for exact specifications and tolerances.
To the extent which is permitted under law, MEDION will accept no liability for burnt-in images on plasma or LCD products as a
result of normal wear and tear during the operation of the product. Please refer to your user or instruction manual for this
product for detailed operating instructions for your plasma or LCD product.
The warranty does not cover errors relating to the playback of data media in an incompatible format or created with unsuitable
software.
If it is found during repair or assessment that the defect concerned is not covered under warranty, MEDION reserves the right to
invoice you for all reasonable costs incurred by MEDION. These costs will be in relation to the return of the product, including
reasonable administration costs, plus reasonable costs for materials used and labour provided when repairing or replacing the
product. This is subject to MEDION providing you with an estimate for carrying out such work prior to costs being incurred and
that you have accepted the estimate.
You are entitled to seek independent advice or consultation relating to your product or any of MEDION’s findings. MEDION will
not be liable for any costs incurred to you when doing so.
3. Exclusion from warranty
To the extent permitted by law, this warranty shall be void in the event that defects or loss caused by:
a. failure and damage resulting from the operation of the product in an environment other than that recommended in the
accompanying user or instruction manual (e.g. in direct sunlight or in a damp room);
b. accidental damage;
c. use other than in accordance with the accompanying user or instruction manual;
d. modifications, conversions, expansions, maintenance and/or repairs made to the MEDION product by unauthorised
repairers or use of unauthorised third party parts;
e. negligence;
f. virus attack or software errors; or
g. improper transportation or packaging during return of the product.
This warranty will also be considered void if labels or serial numbers of the product or of a component of the product are
modified or made illegible.
To the extent permitted by law, MEDION shall; only be responsible for losses which are a reasonably foreseeable consequence
of the relevant defect in the product; MEDION will not be responsible for any costs incurred in relation to software configuration;
economic loss; loss of opportunity; loss of income; or loss of data or software arising out of its repair or replacement of a
MEDION product under this warranty
4. Service Hotline
Before returning the product to MEDION you must contact us using the service hotline or via the internet (www.MEDION.co.uk).
You will receive further instructions for making your claim under warranty when you call.
The service hotline is available on 362 days in the year, including Sundays and bank holidays but excluding Christmas day, New
Years Day and Easter day. The service hotline is subject to [national rate] telephone call charges. These charges are subject to
change. The price of your call will be stated at the beginning of the call.
II. Special warranty conditions for MEDION PC, notebook, pocket PC (PDA)
and navigation devices (PNA)
The following terms apply to MEDION PC, notebook, desktop, pocket PC and laptop products and optional items included with
such products. If one of these items has a fault, you also have a warranty claim for its repair or replacement, from MEDION. The
warranty covers the costs of materials and labour for repairing or replacing the defective MEDION product or the optional item in
question.
Hardware connected to your product that was not produced or marketed by MEDION can invalidate the warranty if MEDION can
reasonably demonstrate that damage to the MEDION product or of the optional item included with the delivery was caused by
such hardware. You are entitled to seek independent advice or consultation relating to your product or any of MEDION’s
findings. MEDION will not be liable for any costs incurred to you when doing so.
This warranty is restricted in relation to any pre-installed operating system as well as to application programme software that is
included with the MEDION product in question. This warranty is restricted as follows: