User manual

148,5 * 210 mm

18/03/2011 08:00

Customer service

First aid in the case of malfunctions

Localization of the cause

Malfunctions can sometimes have simple causes, but they can also at times be very com-

plex in nature and require a costly analysis.

Requirements for optimal performance:

 a stable, virus-free computer

 a correctly installed operating system

 cables correctly attached to the hard disk

 Regular execution of the Windows® defragmenter and ScanDisk programs, to re-

move sources of error and to increase the system performance.

Troubleshooting

We would like to give you basic ideas in the following, in order to recognize a problem

possibly present and to remove the cause of it. We shall be glad to help you further if the

information given here does not lead to success.

PROBLEM: Is the hard drive motor functioning?

ANSWER: You should hear a soft humming and clicking sounds after the connection of the

hard drive in that case.

PROBLEM: The drive is not recognized by my computer.

ANSWER: Restart your computer.

PROBLEM: ScanDisk reports an unrecoverable error.

ANSWER: The Scandisk program tests drives for errors. There may be a problem with the

hard disk if ScanDisk has found a problem and is unable to fix it.

PROBLEM: The hard drive does not seem to have as much storage capacity as I allo-

cated to it.

ANSWER: Check that your operating system and file system support the desired amount.