Owner Manual

User Manual
User Manual
Long-time idling Filter replacement suggestions
Safety tip
Do not leave unit plugged in for
an extended period of time
when not in use.
Place machine in a dry and well-
ventilated place when not in
use for extended period of
time.
Suggested frequency of replacing
the filter set. In general, the life
span of a HEPA filter is 6 months.
Can use a brush or dust collector
to remove surface level dust
from the filters, but do not press
hard on the filter material. The
unit uses composite filters.
These filters CANNOT be
washed.
Please turn off unit and pull out
power plug before replacing the
filters.
7. Common Questions
The following table lists possible questions and steps to address them.
Please contact [e-mail] if you cannot find an answer to your
question below.
17
18
Issue Possible Reason Possible Solution
Unit does
not work
Side panels installed incorrectly Remove panels and re-install
Power supply for plug Pull out plug and plug it back into unit
Incorrect power plug or wire Contact customer service
Fan does
not work
Machine doesn’t turn on Plug it in and turn on
Motor is not working Contact customer service
Unit on uneven ground Move to flat surface
Loose or foreign particles inside Contact customer service
Filter packaging not removed Remove plastic from filters
Motor is loose Contact customer service
Performance
Issues
Filters need to be replaced Replace with Genuine Medify Air
replacement filters for best results
Air intake or outlet blocked Contact customer service
Filter packaging not removed Remove plastic from filters
Not enough space surrounding unit Ensure 20 in distance between sides of
air intake and that distance to air
outlet is not less than 10 cm
Lack of filter or filter is not properly
installed
Make sure all filters are placed in the
order in accordance with instructions
Coverage area questions Check whether room area surpasses
coverage area estimates