User guide

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The electrode lead should be kept clean by wiping with lukewarm soapy
water, a surgical wipe or a neutral cleaner. Do not immerse it in water. Also,
do not use any chemical or solvent cleaning solutions as these may corrode
the lead and cause permanent damage.
Faulty equipment
It is important that you check the condition of the monitor and all its parts as
soon as you receive them to check if there has been any damage in transit. If
any of the parts are damaged please contact Customer Support – see below.
If there is no obvious sign of damage and the monitor is not working, check
that you have followed all the instructions as outlined in the SOP, especially
with respect to skin preparation and electrode positioning. If the electrode lead
is worn or damaged, you will need to buy replacements (see Replacing parts
section).
If you suspect that the monitor or any of its attachments is faulty, please call
our Customer Support Team on 0845 603 7282 (calls charged at local rate).
Opening hours as follows:
Monday to Friday 9am to 5pm
Saturday 10am to 2pm
Sunday Closed
Bank Holidays Closed
It is important that you carefully read the warranty information carefully
Insurance
This device needs to be handled with care. We recommend that you arrange
replacement insurance cover, as repair may not be cost-effective. Your
warranty will be automatically invalidated if you seek to carry out repairs
through unauthorised sources, who will not have knowledge of this proprietary
device. We also recommend that replacement accessories such as leads and
pads be obtained from us as we cannot warrant performance where
unauthorised accessories are used. Where replacement batteries are
required, unless they are of equivalent power and durability, you may find that
they do not have enough capacity to run a full 8-hour test.
Furthermore, the 2 year warranty included in the cost of the MHM 100 will not
protect you against the cost of replacing parts as a result of accidental
damage.