Instruction manual

149
Appendix/Index
After-sales service
For problems with your FOMA terminal
Before requesting repairs, read
"Troubleshooting" in this instruction
manual. If the problem still persists, contact
"Repairs" (in Japanese only) at the last page
of this manual.
For repairs after inquiry
Bring your FOMA terminal to a repair
counter specified by DOCOMO. Repairs are
accepted during business hours of a repair
counter. Also, you must bring the warranty.
Note that it may take some days to repair
the terminal depending on the malfunction
state.
■
During the warranty period
• The FOMA terminal is repaired at no charge
under the conditions of the warranty.
• Make sure to bring the warranty for repair.
You will be charged even during the warranty
period if the warranty is not presented or the
trouble or damage is caused by your
inappropriate handling (such as damage to
LCD or connector, etc.).
• You will be charged even during the warranty
period if malfunction is caused by the use of
devices and consumables other than those
specified by DOCOMO.
■
Repair may not be possible in the
following cases:
• When a repair counter judges the cause of
malfunction is exposure to water (Example:
when wet-indication sticker reacts)
• When, as the result of inspection, corrosion is
found due to exposure to water, condensation
or sweat, or any of the internal boards are
damaged or deformed (damage to the
external connector terminal (earphone/
microphone terminal) or LCD or cracked body
could be the case as well)
* Since these conditions are outside the scope
of the warranty, any repairs, if at all possible,
will be charged.
■
After expiration of the warranty
All repairs that are requested are charged.
■
Replacement parts
Replacement parts (parts required to maintain
functions) will in principle be kept in stock for 6
years after termination of production. However,
depending on the malfunctioning part, repair
may not be possible due to a lack of
replacement parts. Even after the stock period
has expired, the repair of some malfunctioning
parts may be possible. You should therefore
contact "Repairs" (in Japanese only) at the last
page of this manual.