M User Guide DCX3300 High-Definition Dual Tuner / External DVR Set-top
MOTOROLA and the Stylized M logo are registered in the US Patent and Trademark Office. CableCARD, M-Card , and DOCSIS are trademarks or registered trademarks of Cable Television Laboratories, Inc. HDMI, the HDMI logo, and HighDefinition Multimedia Interface are trademarks or registered trademarks of HDMI Licensing LLC. Dolby, Pro Logic, and the double-D symbol are registered trademarks of Dolby Laboratories. MoCA and the MoCA logo are trademarks of Multimedia over Coax Alliance.
Safety & Regulatory Information i B Safety & Regulatory Information IMPORTANT SAFETY INSTRUCTIONS • Read these instructions. • Keep these instructions. • Heed all warnings. • Follow all instructions. • Do not use this apparatus near water. • Clean only with dry cloth. • Do not block any ventilation openings. Install in accordance with the manufacturers instructions.
B Safety & Regulatory Information V E N T I L AT E 2 inch space 2 2 inch REC 1 inch 1080i REC 2 DCX3300-M IR POWER During Installation • Do not place the terminal in an enclosed area where the cooling vents are blocked or impede the flow of air through the ventilation openings. • Install the terminal so that its position does not interfere with its proper ventilation. For example, do not place the terminal on a bed, sofa, rug, or similar surface that could block the ventilation openings.
Safety & Regulatory Information B FCC Declaration Of Conformity Motorola Inc., Home & Network Mobility, 101 Tournament Drive, Horsham, PA 19044, 1-215-323-1000, declares that the DCX 3300 set-top complies with 47 CFR Parts 2 and 15 of the FCC rules as a Class B digital device. Canada Industry Canada (IC) This Class B digital device complies with Canadian ICES-003. Cet appareil numérique de la classe B est conforme à la norme NMB-003 du Canada.
B Software License ii Software License IMPORTANT: PLEASE READ THIS SOFTWARE LICENSE (“LICENSE”) CAREFULLY BEFORE YOU USE ANY SOFTWARE, FIRMWARE AND RELATED DOCUMENTATION (“SOFTWARE”) PROVIDED WITH MOTOROLA’S DIGITAL CABLE RECEIVER OR HOME THEATER SYSTEM (EACH SHALL BE REFERRED TO IN THIS LICENSE AS A “RECEIVER”). BY USING THE RECEIVER AND/OR USING ANY OF THE SOFTWARE, YOU INDICATE YOUR ACCEPTANCE OF EACH OF THE TERMS OF THIS LICENSE.
Software License B strictly prohibited by such laws and treaty provisions. Nothing in this License constitutes a waiver of Motorola’s rights under United States copyright law. This License and your rights regarding any matter it addresses are governed by the laws of the Commonwealth of Pennsylvania, without reference to conflict of laws principles. THIS LICENSE SHALL TERMINATE AUTOMATICALLY if you fail to comply with the terms of this License.
Software License B Contents Safety & Regulatory Information.................................................................................................. i Software License .......................................................................................................................... iv Introduction.................................................................................................................................... 1 Front Panel ................................................
Software License B Connecting Your Set-top to an External eSATA DVR .................................................................... 19 Recording Your Connections...................................................................................................... 20 Data Devices.................................................................................................................................. 21 Data Features ..............................................................................
B Introduction 1 Introduction Congratulations on receiving a Motorola DCX3300 Series High-Definition All-Digital Dual Tuner / External DVR set-top, one of the most advanced interactive digital cable set-tops available today.
B Introduction Front Panel 1 2 3 4 5 6 7 8 REC 1 9 1080i REC 2 DCX3300-M IR POWER 1 *USB 2.
B Introduction Rear Panel 1 2 3 5 VIDEO AUDIO OUT 7 9 EXT IR IN CABLE IN 4 DIGITAL AUDIO eSATA 6 8 POWER 10 11 12 1 Cable In — Connects to the signal from your service provider 2 IEEE-1394 — Audio and HDTV video device connection (DCX330 and DCX3300-M only) 3 Video Out — Composite Video (SDTV) 4 YPbPr — Component video output (HDTV) 5 Audio Out — Variable stereo L/R audio output 6 Digital Audio (Optical S/PDIF) — Provides Dolby Digital or PCM output 7 HDMI — High-Definition
B Operation 2 Operation Turning Power On and Off Press power on the front panel or remote control to turn the set-top on or off (standby). When using the remote control, be sure it is in cable mode by pressing cable before pressing power. Changing Channels You can change channels in three ways: • • Press channel + or – on the remote control to step through the channel selection. • Select the channel in the Interactive Program Guide.
Operation B Video Format Indicators (Front Panel Display) The front panel display of the DCX3300 set-top is equipped with indicators to the right hand side of the display that are used to indicate the currently-selected video output format on the component video (YPbPr) and HDMI outputs. M-Card™ (DCX3300-M only) The M-Card is required to view cable television programs, previously recorded programs on the DVR, or interactive on-demand programs. The M-Card should not be removed.
B External Digital Video Recorder (DVR) 3 External Digital Video Recorder (DVR) The DCX3300 is equipped with an eSATA interface on the rear panel. This interface allows the connection of an external hard disk drive for Digital Video Recorder (DVR) functionality. DVR functionality provides the ability to record both Standard-Definition TV (SDTV) and High-Definition TV (HDTV) programs. Storage time varies based on the video format and specific channel.
External Digital Video Recorder (DVR) B Simultaneous Watch and Record. Record one program in the background while viewing another live broadcast at the same time. Simultaneously Record Two Shows. Record two programs from two different channels at the same time. Simultaneously Record Two Shows and Watch a Recorded Program. Watch a program recorded on your DVR while recording up to two other programs at the same time.
External Digital Video Recorder (DVR) B 5. After formatting is complete, the DCX3300 must reboot in order to begin using the external DVR feature. Use the remote control to confirm the reboot. The reboot process will require approximately 30-40 seconds. 6. After the reboot is complete the DCX3300 will confirm that an external drive is connected and available for use.
B Connecting Your Set-top 4 Connecting Your Set-top Instructions and diagrams are included for the following connections: • • • • • High-Definition Television (HDTV) A/V receiver — Audio Standard-Definition TV (SDTV) Standard-Definition TV (SDTV) and VCR/DVD Recorder A/V receiver, Standard-Definition TV (SDTV), and VCR/DVD Recorder Before you move or change components on your entertainment system, review the following: • For basic cable connections, use 75 ohm coaxial cables equipped with F-type co
Connecting Your Set-top B On-screen graphics will not be displayed when you are using the IEEE-1394 connection on the rear panel of the set-top. Refer to Section 6, On-Screen Graphics, for more information. If your TV has a DVI input, connect a HDMI-to-DVI adapter or cable to the HDMI out connector on the set-top and the DVI HDTV connector on your TV. Note: DVI does not provide audio. A separate audio connection must be made.
B Connecting Your Set-top Connecting Your Set-top to an HDTV —Video Choose one HDMI Component video DCX3300 VIDEO AUDIO OUT EXT IR IN DIGITAL AUDIO CABLE IN eSATA POWER Cable in Alternate HDTV Component Video Input Y CABLE/ ANTENNA IN HDMI Pb Pr Note: Only (1) HDTV video connection needs to be made to an HDTV. Note: Because HDMI provides both video and audio output, no additional audio connections to the TV are required.
Connecting Your Set-top B Note: A DVI connection supports only the video connection between the set-top and the HDTV. To connect your audio connections with your TV speakers, go to Audio section below. To connect your audio connections for an A/V receiver, go to Connecting Your Set-top to an A/V Receiver — Audio. Component Video (YPbPr) Connect the component video cables to the Y, Pb, and Pr connectors on your HDTV and set-top.
B Connecting Your Set-top Connecting Your Set-top to an HDTV — Audio Choose one Digital audio optical L/R audio DCX3300 VIDEO AUDIO OUT EXT IR IN CABLE IN DIGITAL AUDIO eSATA POWER Cable in Alternate HDTV Component Video Input Audio left Audio right CABLE/ ANTENNA IN Digital Audio Optical Digital Audio Coax Note: Only (1) video connection and (1) audio connection needs to be made to an HDTV. Note: Solid lines indicate optimum connections.
B Connecting Your Set-top Connecting an A/V Receiver — Audio There are several options available for audio connections to your A/V receiver: • • Digital audio (OPTICAL S/PDIF) Stereo audio (AUDIO L/R) If your A/V receiver supports it, the optical (S/PDIF) digital audio output may be used in place of the stereo audio outputs (audio L/R). This output offers a higher level of audio quality, including support for Dolby Digital audio.
B Connecting Your Set-top Connecting an SDTV Connect the stereo audio cable to the audio L/R connectors on the set-top and the audio L/R connectors on the Standard-Definition TV (SDTV). This video connection method does not support HD video. If you have an HDTV, see Connecting HDTV — Video.
B Connecting Your Set-top Connecting an SDTV and VCR/DVD Recorder 1. Connect a stereo audio cable to the audio out L/R connectors on the DCX3300 settop and the input audio L/R connectors on the stereo VCR. 2. Connect a composite video cable to the video out connector on the DCX3300 set-top and the input video connector on the stereo VCR. 3. Connect a stereo audio cable to the output audio L/R connectors on the Stereo VCR and the input audio L/R connectors on the Standard-Definition TV (SDTV). 4.
Connecting Your Set-top B Connecting an A/V Receiver, SDTV, and VCR/DVD Recorder 1. Connect a stereo audio cable to the audio out L/R connectors on the set-top and the input L/R connectors on the A/V receiver. 2. Connect a composite video cable to the composite video cable out connector on the set-top and the composite video cable connector on the A/V receiver. 3. Connect a stereo audio cable to the VCR audio out L/R connectors on the A/V receiver and the input audio L/R connectors on the stereo VCR. 4.
B Connecting Your Set-top Connecting Your Set-top to an A/V Receiver, SDTV, and VCR/DVD Recorder Video (composite) L/R audio DCX3300 VIDEO AUDIO OUT EXT IR IN DIGITAL AUDIO CABLE IN eSATA POWER Cable in VCR/DVD Recorder Standard-Definition TV INPUT INPUT CABLE/ ANTENNA IN AUDIO AUDIO LEFT OUTPUT VIDEO AUDIO VIDEO AUDIO RIGHT L R L VIDEO CABLE/ ANTENNA IN To TV R S-VIDEO A/V Receiver AUDIO L R VIDEO VIDEO S-VIDEO COMPONENT VIDEO DIGITAL AUDIO 5.
B Connecting Your Set-top Connecting Your Set-top to an External eSATA DVR eSATA External Power DCX3300 VIDEO AUDIO OUT EXT IR IN CABLE IN DIGITAL AUDIO eSATA POWER Cable in Power in eSATA POWER External Hard Drive Note: Only connect external hard drives that have been approved by Motorola for external DVR service. Connecting an external drive that has not been approved could result in poor DVR performance.
B Recording Your Connections 5 Recording Your Connections Use this diagram to record connections between your home entertainment components. You can use it to reconnect your system if you move the equipment or add new equipment. Disconnect the power from the set-top before connecting or changing cable connections. Do not place another component or object on top of the set-top.
B Recording Your Connections Data Devices DCX3300 VIDEO AUDIO OUT EXT IR IN CABLE IN Audio/video devices DIGITAL AUDIO eSATA POWER USB devices Do not attempt to connect data devices without contacting your service provider. Advanced data features require the proper application and network infrastructure to operate.
B On-Screen Graphics 6 On-Screen Graphics Your set-top can generate graphics that overlay the video programming or fill the entire television screen. Common examples include on-screen menus (such as the User Setting menu), closed captions, and interactive program guides. The set-top overlays these graphics whenever you open a menu, enable closed captions, or scroll through a program grid. • • On-screen graphics are not available on all video output combinations.
B Configuring A/V and Closed Captioning 7 Configuring A/V and Closed Captioning The following describes how to configure the audio (for HDMI connections), SD and HD video settings, and closed caption settings for the DCX3300.
Configuring A/V and Closed Captioning B Note: The User Settings menu indicates whenever an HDMI connection is in place between the DCX3300 and another device. When the HDMI connection is not being used the User Settings Menu will update to reflect the following: An example of the User Settings menu when the HDMI output is not connected. Use the remote control to navigate the on-screen menus: Press the ▲ and ▼ keys to highlight the setting you wish to change. Press the ► key to select an option.
Configuring A/V and Closed Captioning B Setting Description HDMI/YPbPr Output The HDMI/YPbPr Output setting allows you to specify the video output format of the DCX3300 for all programs (when the 4:3 Override setting is set Off or Stretch) or for all widescreen programs (when the 4:3 Override is set to 480i or 480p). Options include 1080i, 720p, 480p, 480i, and Native. By default, the 1080i option is selected.
Configuring A/V and Closed Captioning B Setting Description Native Mode Settings The Native Mode Settings option allows you to customize the Native Mode feature of the DCX3300 by selecting the video formats supported by your television. Selecting the Native Mode Settings option will present a new menu screen with settings specific to Native Mode operation. These settings are discussed in more detail below.
Configuring A/V and Closed Captioning B Setting Description Auto Power Down • Disabled – The DCX3300 will not automatically power itself off regardless of how long the period of inactivity. You must power off the DCX3300 manually using either the remote control or the Power button on the front panel. Note: Inactivity occurs when the DCX3300 is powered on and tuned to a channel but has received no user input, either via the front panel or the remote control, for an extended period of time.
Configuring A/V and Closed Captioning B Native Mode Settings Screen The Native Mode Settings menu is used to configure the operation of the native mode feature on the DCX3300. The DCX3300 is capable of receiving and decoding a number of different digital video formats. When operating in native mode, the DCX3300 will generate a video output format that most closely matches the broadcast video format.
Configuring A/V and Closed Captioning B Setting Description 1080p30 When selected, the DCX3300 will generate 1080p30 video on the HDMI output if the program is broadcast in 1080p30 format. The DCX3300 cannot convert any other broadcast format to the 1080p30 video format. (High Definition) 1080p30 is a high-definition video image with 1920 x 1080 pixels, progressive scanning, and a frame rate of 30 frames per second. This option is only available if the DCX3300 is connected to an HDMI display device.
Configuring A/V and Closed Captioning B Setting Description Restore Default Native Settings Selecting this option will restore the checklist of video formats to its default configuration. Use this option if audio and/or video has been lost after adjusting these settings from their default values. If you are using the HDMI connection to your television, the checklist will be automatically customized according to the supported formats reported by the television.
Configuring A/V and Closed Captioning B Additional HDMI Settings Screen To configure the DCX3300 settings on the Additional HDMI Settings menu screen: 1. With an HDMI connection in place, power off the DCX3300 and then immediately press the MENU key on the remote control. 2. This will display the main User Settings menu. 3. Move the cursor next to the “Additional HDMI Settings” option and press the ► key. An example of the Additional HDMI Settings menu.
Configuring A/V and Closed Captioning B Setting Description Audio Output The Audio Output setting allows you to specify the digital audio format delivered over the HDMI output by the DCX3300. Options include Auto, LPCM, and Pass Through. By default, the Auto option is selected. The options are used as follows: • Auto – The DCX3300 will provide the digital audio format specified by the connected device (TV or home theater receiver) when that device was first connected to the DCX3300.
Configuring A/V and Closed Captioning B Additional Closed Caption Settings Screen To configure the DCX3300 settings on the Additional Closed Caption Settings menu screen: 1. Power off the DCX3300 and then immediately press the menu key on the front panel. This will display the main User Settings menu. 2. Move the cursor next to the “Closed Caption” option and adjust this setting to “Enabled.” 3. The option to enter the Additional Closed Caption Settings menu is now available.
Configuring A/V and Closed Captioning B Setting Description Font Color Sets the font color used for rendering (drawing) closed captions. The default setting is Auto. Available options include: Auto, White, Black, Red, Green, Blue, Yellow, Magenta, or Cyan. Font Opacity Sets the opacity used for rendering (drawing) closed captions. The default setting is Auto. Available options include: Auto, Transparent, Translucent, Solid, or Flashing.
Configuring A/V and Closed Captioning B Subtitle and DVS Settings Screen The Subtitle and DVS Settings menu is used to customize the language and appearance of subtitles and to turn the descriptive video service feature on and off on the DCX3300. Subtitles allow a viewer to watch television programs and movies which contain dialogue that is not in the viewer’s native language. Subtitles are not included within many television programs (unlike closed captions).
Configuring A/V and Closed Captioning Setting Description Subtitles The Subtitles setting is used to control the display of subtitles. The default setting is Off. The options are used as follows: B • Off – Subtitles are not rendered (drawn) by the DCX3300. • On – Subtitles are rendered (drawn) by the DCX3300 if they are included within the program and in the language specified by the Language setting.
Configuring A/V and Closed Captioning B Advanced Audio/Video Settings Screen The Advanced Audio/Video Settings menu is used to customize several advanced audio and video features of the DCX3300, most notably the Dolby Volume feature and the Video Sharpness feature. The Dolby Volume feature provides intelligent volume leveling across channels, programs, and commercials.
Configuring A/V and Closed Captioning B Setting Description Dolby Volume The Dolby Volume setting is used to control the Dolby Volume feature of the DCX3300. The default setting is Off. The options are used as follows: • Off – The Dolby Volume feature is turned off and the output volume may fluctuate during commercials or when changing channels. • On – The Dolby Volume feature is turned on and the DCX3300 will maintain a more consistent output volume regardless of the channel or program being viewed.
B Troubleshooting 8 Troubleshooting Before calling your service provider, review this troubleshooting guide. This information is to help you quickly solve a problem. If your problem still exists, contact your service provider. Description Possible Solution The set-top will not power on The set-top may have received a software update and may not power on while the new software is being installed. Try again in a few minutes.
B Troubleshooting Description Possible Solution There is no audio from the center and/or surround speakers of a home theater receiver connected to the set-top Not all programs feature full Dolby Digital [5.1] or Dolby Digital Plus [7.1] surround sound. In some cases, the programs may only contain left and right stereo audio. There is no video on the TV screen • Verify that the S/PDIF cable (coaxial or optical) is firmly connected to the set-top and the home theater receiver.
B Troubleshooting Description Possible Solution set to 16:9 in the User Settings menu. Many HD programs are broadcast in pillar-box format with black bars to the left and right of the picture. These programs are broadcast in 16:9 HD formats even though the video is not 16:9. There are black bars All 4:3 HDTVs display HD programs in letterbox format (black bars above above and below the and below the picture) because of the shape of the display screen.
m Motorola, Inc. 101 Tournament Drive Horsham, PA 19044 U.S.A. http://www.motorola.com 365-095-14427 x.
