User manual

KNR-p4Px4 KNR-p16Px8 User Manual
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one of Main Stream (Normal).
3. Verify the frame rate is real-time frame rate.
Select “Menu > Record > Parameters > Record”, and set the Frame rate to Full Frame.
4. Check if the fault is solved by the above steps.
If it is solved, finish the process.
If not, please contact the engineer from our manufacturer to do the further process.
 Live view stuck when video output remotely via the Internet Explorer or platform software.
Possible Reasons:
a) Poor network between NVR and IPC, and there exists packet loss during the transmission.
b)Poor network between NVR and PC, and there exists packet loss during the transmission.
c) The performances of hardware are not good enough, including CPU, memory, etc..
Steps:
1. Verify the network between NVR and IPC is connected.
1) When image is stuck, connect the LAN ports on PC and the rear panel of NVR with the LAN cable.
2) Go to the COMMAND screen (Start -> Run -> CMD -> Enter), and execute the ping command. execute the
command of “ping 192.168.0.0 –l 1472 –f” (the IP address may change according to the real condition), and
check if there exists packet loss.
Note: Simultaneously press Ctrl and C to exit the ping command.
2. Verify the network between NVR and PC is connected.
1) Open the cmd window in the Start menu, or you can press “windows+R” shortcut key to open it.
2) Use the ping command to send large packet to the NVR, execute the command of “ping 192.168.0.0 –l 1472
–f” (the IP address may change according to the real condition), and check if there exists packet loss.
Note: Simultaneously press Ctrl and C to exit the ping command.
3. Verify the hardware of the PC is good enough.
Simultaneously press Ctrl, Alt and Delete to enter the windows task management interface, as shown in the
following figure.