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Linux-based media servers
36 Hardware Description and Reference for Avaya Communication Manager
Note:
Note: The IA770 INTUITY AUDIX application is included with Avaya Communication
Manager R4.0 on either the S8300B or S8300C Media Server.
Note:
Note: For upgrades only, a G700 or G350 Media Gateway that previously used a
CWY1 board may no longer use the CWY1 board. Instead, the integration of
Communication Manager with IA770 INTUITY AUDIX software must use the
QSIG-MWI H.323 virtual trunk. As a result, the integration with IA770 must be
readministered. The CWY1 board, while no longer available for use, does not
need to be removed from the S8300.
The IA770 INTUITY AUDIX system can be a solution for one location in a stand-alone S8300
configuration. The system can also be networked with other voice mail systems using TCP/IP
and Avaya Message Networking.
An IA770 uses many resources of the S8300 Media Server and the media gateway where it
resides. The following list outlines the S8300’s shared resources used by the IA770 INTUITY
AUDIX system:
● Hardware for data storage and retrieval
● TFTP server for:
- Downloading and updating the license file for feature activation
- Backing up and restoring data over a LAN or a WAN, including translations and
messages
- Updating and upgrading software
● IP address for administration access
● General Alarm Manager for alarm display
● Web interface to start and stop the system
The IA770 system also shares the same switch-tone parameters established for the S8300
Media Server. The S8300 Media Server handles switch tones on behalf of the IA770 system
and passes on the control information to the IA770 system using QSIG signaling.
Note:
Note: Neither Communication Manager R4.0 nor the S8300C supports the CWY1 card.
Call center
An S8300 Media Server provides an excellent solution for a small call center. An S8300 Media
Server supports up to 250 call center agents with a G700 Media Gateway and up to 10 call
center agents with a G350 Media Gateway. The S8300 also offers the following call-center
capabilities:
● A maximum of 16 ASAI links
● Announcement software