Specifications

Issue 6 February 2007 309
Telephones and speakerphones
Avaya IP Softphones
Avaya IP Softphone
Avaya IP Softphone is a collection of computer telephony integration (CTI) applications. IP
Softphone allows you to control telephone calls, both incoming and outgoing, directly from your
personal computer (PC). From the IP Softphone window, you can:
● Make calls
● Answer calls
● View the calling/called party information for each call (commonly known as caller ID), if
available
● Take notes during calls
● Place calls on hold
● Hang up calls
● Transfer calls
● Set up and manage conference calls
● Program speed dial buttons
● Invoke Communication Manager feature buttons
● Send and receive messages by the Session Initiation Protocol (SIP)
● Use clipboard dialing
● Rename features on an IP telephone or features downloaded from the switch
● Use SIP-based URI dialing
● Define and use screen pops associated with various call events
● Maintain and use a contact directory and LDAP client directory
● Use another TAPI application to control calls from your PC
● Use an H.323 PC audio application such as Microsoft NetMeeting 3.0x to hear and speak
to the other party on a call
● G.711, G.729a, G.723.1a audio voice codecs
● Secure IP Softphone calls with a variety of VPN solutions, including Avaya VPNremote
client software and Avaya SG200/203/208 security gateways