Troubleshooting Guide

Solutions:
Download music files from computer is what we cannot simplified, hope you
understand.
18. It freezes, buttons don’t work as supposed to, and does not accept all songs.
Solutions:
We feel terribly sorry for the freeze problem, we suggest to return it to us to repair or
return for a change.
The music player doesn’t accept all songs unless the formats are MP3, AAC, APE,
FLAC, WMA, WAV. Please double check the music files you’ve saved in this device.
19. Devices will not pair to phone or laptop by Bluetooth.
Solutions:
No, the music player do not pair with mobile phone or laptop by Bluetooth, we’ve
mentioned it in the User Manual, please check.
20. Does not connect with smartphones. Would have to purchase a cable for in line
recording to work.
Solutions:
The MP3 Player doesn’t connect with smartphones by Bluetooth, we’ve mentioned it
in the User Manual, please check.
There is a line-in cable in the accessories, there is no need to purchase one.
21. Bookmark does not work properly.
Solutions:
Would you please let me know more details? How does the bookmark doesn’t work
properly?
22. Difficult to navigate and use compared to other MP3 players.
Solutions: