Technical information

About This DIGITAL HiTest Suite
2–10
HiTest Notes for Lotus Domino Windows NT Prioris MX
• Business Critical Gold Support
Clients who purchase Business Critical Gold Support work with a named technical
account manager who serves as the single point of contact and ensures that problems are
resolved quickly. A privileged hotline assures crisis response within 30 minutes. An
assigned support team works with the account manager to apply continuous effort to
critical problems. The on-site support agreement for Gold Support Customers provides
coverage 24 hours a day and seven days a week. Additional benefits include:
− Notification of software patches as soon as they become available
− Notification of known problems and fixes
− Monthly service activity review
− Operating system upgrade impact planning
− Bi-annual System Healthcheck assessments. These are conducted using advanced
system-based tools to assess the performance and security of systems. The collected
data is analyzed against accepted practices, and the findings, together with
recommendations for corrective action, are documented in a summary report.
• Availability Partnership
With Availability Partnership, system availability is maintained at the required level by
measuring and analyzing actual system availability, and conducting regular updates to
the original Availability Review. Particular focus is placed on:
− Configuration and topology documentation
− Availability status reporting
− Change impact analysis
− Proactive problem avoidance based on proactive patch/FCO/firmware management
− Periodic detailed data collection and analysis
− Availability model update
− Contingency planning
− Service planning and advising
Complementary Support Services
The three key Business Critical Services are augmented by:
• On-Site Parts Service
DIGITAL works with the client to determine the appropriate inventory levels for their
environment. A cost-effective rental parts solution is developed to maintain an on site
inventory of spare parts.
• Installation and Startup
DIGITAL offers rapid, worry-free implementation of new hardware and software –
including systems, PCs, terminals, workstations, networking components, operating
systems, layered products, applications, and software updates. Clients can choose
hardware installation, software installation and startup, or both.