Service manual

Maintenance and Troubleshooting
3-11
After setting up your iFCP configuration,
you can’t see your remote devices.
• Check both iFCP ports and make sure you have link lights between the port and
the SAN Router/GE switch on either side. Ping across the link from local to the
remote SAN Router.
• Check in the Element Manager to make sure that each SAN Router has a unique
mSAN ID (Configuration>iFCP>Setup) and that the SAN Router has been reset
since this was changed.
• Check in the Element Manager to make sure that the iFCP port IP addresses are
on the same subnet or that the next hop router address is the correct next
hop/gateway.
• Check in the Element Manager to make sure that the Zone IDs are the same for the
mutually exported zones (Configuration>iFCP>Remote Connections).
• Check in the Element Manager to make sure that the remote SAN Router status is
up by going to: Configuration>iFCP>Remote Connections and checking the Status
column for the SAN Router in question. It should say “Up.”
The operating system is not seeing my
attached storage devices.
• Normally there is a problem with the connection, the interface, the zoning, port type
or the drivers when the devices are not being recognized.
Check the front panel of the SAN Router or use Element Manager to make sure
the port type is set correctly for each port. Refer to the SAN Router’s
Administration and Configuration Manual for more details.
Ensure that the transmit and receive optical lines are not reversed such that the
transmitters are connected to each other.
If you have SANvergence Manager. Select one of the SAN Routers in the
SANvergence Manager window and select
mSAN Configuration to display the
mSAN Configuration win dow. Make sure the proper devices are listed and that
they are in a common zone. If you need to make zone configuration changes,
be sure to commit the changes and save them to flash memory in the SAN
Router.
Verify that the cables being used are intact and of good quality.
Problem Meaning and Solution