Service manual

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McDATA Eclipse 2640 SAN Router Installation and Service Manual
Table 3-2 SAN Router Troubleshooting Problems and Possible Solutions
Problem Meaning and Solution
A yellow border appears around one of
the ports on the Element Manager device
view.
This usually indicates that the port is not properly configured or the port has been
disabled.
• The GE ports may display yellow if you initially configured the SAN Router without
IP address entries for these ports. You must configure one or the other with an IP
address, using CLI or Element Manager.
• In Element Manager, make sure that you have appropriate IP address entries for
the Management IP Address and the GE port(s).
• If you made any changes or additions to the IP configuration, choose Save
Configuration from the File menu, then also choose Reset System from the File
menu.
• Be sure to save any open applications and quit any operations currently running on
the SAN Router prior to rebooting.
There is a red outline around one of the
ports on the Element Manager device
view.
This usually indicates that the connection is down for that particular port.
• The GE ports may display red if the cable is not plugged in securely. Check both to
make sure that they have clicked into place.
• Check cables for dents and tears, and make sure no large or sharp objects are on
top of the cables (especially the GE cable).
You cannot download firmware when the
management port has an IP address of
224.x.x.x or above
IP addresses of 224.x.x.x and above are Class D or Class E addresses that are
specifically reserved for multicast addresses or for future use. Set the SAN Router
manager port IP address below 224.x.x.x to solve the problem.
You see the following error message:
WARNING: IP ADDRESS IS 0, PLEASE
SET IP ADDRESS AND RESET
The SAN Router does not yet have a valid inband IP address. Use the Inband Address
Configuration dialog box (
Configuration > System > Inband Address ) to set the inband
address.
You aren’t able to download firmware
using Element Manager.
• A TFTP server must be running on a server that the SAN Router can connect to
through either the management port or a GE port. The TFTP protocol is not TFP.
• File names and paths are critical. Try to move the firmware to the same directory
on the servers where the TFTP server is located and use the name of the file with
the new path in the dialog box. The path that you enter in Element Manager is
always relative to the TFTP server's "root directory."
• Try pinging the IP address of the management port for out-of-band management or
the SAN Router Inband IP address for inband management from the TFTP server
(example: ping 192.168.2.170).