Service manual

Maintenance and Troubleshooting
3-5
• After the reset, a version mismatch message displays. You
must now exit the Element Manager.
6. Click Yes to exit the Element Manager.
7. Close the parent Element Manager Login screen.
8. Close and restart the web browser to load the element manager
from the new version. After resetting the SAN Router, it may take
two or three minutes for the SAN Router’s embedded web
browser to become ready.
Restore Prior
Firmware Version
To restore the prior firmware version in the event you experience
problems on the network with the new version, use the following
procedure.
1. Select Firmware Upgrade from the File menu.
2. Click the Activate button.
3. Click on the prior (now inactive) version in the Activate Boot
Location dialog, then click OK.
4. From the File menu, select Reset System.
5. Choose Reset SAN Router to make the version active.
Download Firmware
Using CLI
To download firmware using the CLI, please review the instructions
listed in the E/OSi Command Line Interface User Manual..
Troubleshooting Overview
If you are experiencing problems with the SAN Router, the first and
most logical step is to make certain that all physical connections are
in place and connected properly (
Figure 3-2).
If you are experiencing problems that are not addressed in this
section and you purchased the SAN Router directly from McDATA,
please contact McDATA Systems Customer Support at [phone]
or [phone]. You can also email your questions to:
[e-mail].
If you purchased the SAN Router from a reseller, please contact the
reseller.