Service manual

3-42
Intrepid® 6140 Director Installation and Service Manual
Maintenence Analysis Procedures
• Optical transceiver does not support the configured port speed.
Change the port speed to be compatible with the backplane or optical
transceiver speed.
a. For the product reporting the problem:
— EFCM Basic Edition - Select
Ports and Basic Info from the
Configure menu at any view. The Basic Information View
displays.
— Element Manager - Select
Ports from the Configure menu
at any view. The
Configure Ports dialog box displays.
b. If necessary, use the vertical scroll bar to display the information
row for the inactive port.
c. Select (click) the
Speed field and configure the port.
d. Click
OK or Activate .
Was the maintenance action successful?
NO YES
↓ The product port is operational. Exit MAP.
Contact the next level of support. Exit MAP.
17
A port is inactive because the port swap configuration is invalid.
Perform a port swap procedure (Element Manager only), ensure the
configuration is valid, and ensure the port address matches the
hardware configuration definition (HCD) of the attached host
(
Swapping Ports on page 4-29). Exit MAP.
18
A port card is not recognized by director firmware because the
firmware version is not supported or the port card failed. Advise the
customer of the problem and determine the correct firmware version
to download from the management server or customer-supplied
server.
Download the firmware (
Downloading Director Firmware and
Software
on page 4-41). Perform the data collection procedure after
the download.
Did the firmware download solve the problem?
NO YES
↓ The director appears operational. Exit MAP.