Service manual

Maintenance Analysis Procedures
3-25
Maintenence Analysis Procedures
13
A problem with LAN-attached device is indicated.
• If the problem is associated with another fabric element or
management server, go to
MAP 0000: Start MAP to isolate the
problem for that product. Exit MAP.
• If the problem is associated with an unrelated device, inform the
customer for problem resolution.
Was the maintenance action successful?
NO YES
↓ The management server connection is restored. Exit MAP.
14
The Ethernet adapter on the director CTP card reset in response to
an error. The connection to the management server terminated
briefly, then recovered upon reset. Perform a data collection and
return the CD to support personnel for analysis. Exit MAP.
15
A protocol mismatch occurred because the SAN management
application and the product firmware are not at compatible release
levels. Recommend to the customer the downlevel version (software
or firmware) be upgraded.
Does the SAN management application require upgrade?
YES NO
↓ Go to step 17.
16
Upgrade the SAN management application ( Installing or Upgrading
Software on page 4–47
).
Was the maintenance action successful?
NO YES
↓ The management server connection is restored. Exit MAP.
17
Product firmware upgrade is required ( Downloading Director
Firmware and Software on page 4–41
). Perform a data collection
after the upgrade.