Service manual

3
3-20
McDATA Sphereon 4400 Fabric Switch Installation and Service Manual
Maintenence Analysis Procedures
15
A protocol mismatch occurred because the SAN management
application and the product firmware are not at compatible release
levels. Recommend to the customer the downlevel version (software
or firmware) be upgraded.
Does the SAN management application require upgrade?
YES NO
↓ Go to step 17.
16
Upgrade the SAN management application. Refer to Installing or
Upgrading Software.
Was the maintenance action successful?
NO YES
↓ The management server connection is restored. Exit MAP.
17
Product firmware upgrade is required. Refer to Upgrading Firmware
(EFCM Basic Edition) or Upgrading Firmware (Element Manager).
Perform a data collection after the upgrade. Refer to Collecting
Maintenance Data (EFCM Basic Edition) or Collecting Maintenance
Data (Element Manager).
Was the maintenance action successful?
NO YES
↓ The management server connection is restored. Exit MAP.
Contact the next level of support. Exit MAP.
18
An instance of the SAN management application is open at another
management server and communicating with the product (duplicate
session). Inform the customer and either:
• Power off the server running the second instance of the
application.
• Configure the server running the second instance of the
application as a client workstation.