Service manual

3
MAP 0300: Loss of Server Communication
3-15
Maintenence Analysis Procedures
1
The following product management interface failed:
• EFCM Basic Edition (browser PC). Go to step 2.
• SAN management or Element Manager application
(management server). Go to step 5.
2
A Page cannot be found, Unable to locate the server, HTTP 404 -
file not found, or similar message appears at the browser PC,
indicating the PC cannot communicate with the product because:
• The product-to-PC Internet link could not be established.
• AC power distribution for the product failed or AC power was
disconnected.
• The product CTP card failed.
Continue to the next step.
3
Ensure the product is connected to facility power. Inspect the product
for indications of being powered on, such as:
• An illuminated PWR LED (green) or ERR LED (amber).
• Illuminated LEDs adjacent to Fibre Channel ports.
• Audio emanations and airflow from cooling fans.
Is the product powered on?
YES NO
↓ A power distribution problem is indicated. Go to MAP 0100:
Power Distribution Analysis. Exit MAP.
4
A product-to-PC link problem (Internet too busy or IP address typed
incorrectly) or an Ethernet port failure is indicated.
a. Wait approximately five minutes, then attempt to login to the
product.
b. At the Netsite field (Netscape Navigator) or Address field
(Internet Explorer), type http://xxx.xxx.xxx.xxx, where
xxx.xxx.xxx.xxx is the product IP address obtained in MAP
0000: Start MAP. The Username and Password Required dialog
box appears.