McDATA® Sphereon™ 4400 Fabric Switch Installation and Service Manual P/N 53-1000925-01
Record of Revisions and Updates Revision Date Description 620-000238-000 7/2005 General availability (GA) release of the manual. Describes Release 8.7 of the Enterprise Fabric Connectivity Manager application. 620-000238-010 3/2006 Upodated for ROHs changes. 620-000238-020 8/2006 Describes Release 9.0 of the Enterprise Fabric Connectivity Manager application. 53-1000925-01 3/2008 Added Japanese power cord statement. Copyright © 2005, 2006 McDATA Corporation. All rights reserved.
Figures 1-1 1-2 1-3 1-4 1-5 1-6 1-7 1-8 Sphereon 4400 Fabric Switch (Front View) ............................................... 1-3 Sphereon 4400 Fabric Switch (Rear View) ................................................ 1-3 Management Server ................................................................................... 1-10 24-Port Ethernet Hub ................................................................................. 1-12 Door Key ............................................................
Figures iv 2-21 2-22 2-23 2-24 2-25 2-26 2-27 2-28 2-29 2-30 2-31 2-32 2-33 2-34 2-35 2-36 Date/Time Properties Dialog Box (Time Zone Tab) .............................. 2-47 Date/Time Properties Dialog Box (Date & Time Tab) .......................... 2-48 Add User Dialog Box .................................................................................. 2-50 Address Properties Dialog Box (IP Address Page) ................................ 2-51 Hardware View ............................................
Figures 5-1 5-2 SFP Optical Transceiver Removal and Replacement .............................. 5-4 Redundant Power Supply Removal and Replacement ........................... 5-8 6-1 6-2 6-3 6-4 Front-Accessible FRUs ................................................................................. Rear-Accessible FRUs .................................................................................. Miscellaneous Parts ......................................................................................
Figures vi McDATA Sphereon 4400 Fabric Switch Installation and Service Manual
Tables 2-1 2-2 2-3 2-4 Factory-Set Defaults (Product) ................................................................... 2-1 Factory-Set Defaults (Management Server) .............................................. 2-2 Installation Task Summary ......................................................................... 2-2 Operational States and Symbols ...............................................................
Tables viii 4-7 4-8 4-9 Statistical Information in Performance View .......................................... 4-36 Port Properties Table .................................................................................. 4-37 Port Technology Table ................................................................................ 4-40 5-1 Concurrent FRUs ........................................................................................... 5-2 6-1 6-2 6-3 6-4 Front-Accessible FRU Parts List .......
Contents Preface.............................................................................................................................xv Chapter 1 General Information Switch Description............................................................................1-1 Field-Replaceable Units ............................................................1-2 SFP Transceiver..........................................................................1-3 Power Supply Assembly ...................................
Contents Task 1: Verify Installation Requirements ......................................2-4 Task 2: Unpack, Inspect, and Install the Ethernet Hub (Optional) 2-5 Unpack and Inspect Ethernet Hub .........................................2-5 Desktop Installation ..................................................................2-6 Rack-Mount Installation ...........................................................2-7 Task 3: Unpack, Inspect, and Install the Product.........................
Contents Task 11: Configure the Call-Home Feature (Optional)............. 2-48 Task 12: Assign User Names and Passwords ............................ 2-49 Task 13: Configure the Product to the Management Application .. 2-51 Task 14: Record or Verify Server Restore Information ............. 2-52 Task 15: Verify Product-to-Server Communication.................. 2-53 Task 16: Configure PFE Key (Optional)...................................... 2-55 Task 17: Configure Management Server (Optional) ................
Contents Procedural Notes ..............................................................................4-2 Power On Switch ..............................................................................4-2 Power Off Switch ..............................................................................4-3 IML or Reset Switch .........................................................................4-3 IML ..............................................................................................4-4 Reset .
Contents Power Cords (Japan, Denan) ................................................... 6-8 Appendix A Event Code Tables System Events (000 through 199) ................................................. A-2 Power Supply Events (200 through 299) ................................... A-24 Fan Events (300 through 399) ..................................................... A-28 CTP Card Events (400 through 499) .......................................... A-35 Port Events (500 through 599) .......................
Contents xiv McDATA Sphereon 4400 Fabric Switch Installation and Service Manual
Preface This publication is part of a documentation suite that supports the McDATA® Sphereon 4400 Fabric Switch. Who Should Use this Manual Use this publication if you are a trained installation and service representative experienced with the product, storage area network (SAN) technology, and Fibre Channel technology. The product contains no customer-serviceable parts that require internal access to the product during normal operation or prescribed maintenance conditions.
Preface Chapter 4, Repair Information - This chapter describes supplementary diagnostic and repair procedures for a failed switch. The chapter includes procedures to display and use log information, perform port diagnostics, manage configuration data, collect maintenance data, power-on, power-off, and reset the switch, set the switch online or offline, block ports, manage switch firmware, clean fiber optics, and install or upgrade management server software.
Preface Ordering Printed Manuals Where to Get Help • McDATA EFCM Lite Installation Instructions (958-000171). • 1U Server Rack-Mount Kit Installation Instructions (958-000310). • McDATA FC-512 Fabricenter Equipment Cabinet Installation and Service Manual (620-000100). To order a copy of this publication, submit a purchase order as described in Ordering McDATA Documentation Instructions at http://www.mcdata.com or contact your McDATA sales representative.
Preface Trademarks The following terms, indicated by a registered trademark symbol (®) or trademark symbol (™) on first use in this publication, are trademarks of McDATA Corporation in the United States or other countries or both: Registered Trademarks Trademarks Fabricenter® EON™ HotCAT® OPENconnectors™ McDATA® Sphereon™ Multi-Capable Storage Network Solutions® Networking the World’s Business Data® OPENready® SANtegrity® All other trademarked terms, indicated by a registered trademark symbol (®)
Preface invalidates the service contract and voids the warranty agreement with McDATA. Canadian EMC Statements The statements below indicate product compliance with Interference Causing Equipment Standard (ICES) and Norme sur le Matériel Brouiller (NMB) electromagnetic compatibility (EMC) requirements as set forth in ICES/NMB-003, Issue 4. • This Class A or Class B digital apparatus complies with Canadian ICES-003.
Preface United States and Canada UL Certification xx The C-UL-US mark on a product indicates compliance with American National Standards Institute (ANSI) and Standards Council of Canada (SCC) safety requirements as tested, evaluated, and certified by Underwriters Laboratories Inc. (UL) and Underwriters Laboratories of Canada (ULC).
Preface In addition, the European Union (EU) Council has implemented a series of directives that define product safety standards for member countries. The following directives apply: • Products conform with all protection requirements of EU directive 89/336/EEC (Electromagnetic Compatibility Directive) in accordance with the laws of the member countries relating to EMC emissions and immunity.
Preface xxii People’s Republic of China CCC Mark The China Compulsory Certification mark (CCC mark) on a product indicates compliance with People’s Republic of China regulatory requirements for safety and EMC (for information technology equipment) as set forth by the National Regulatory Commission for Certification and Accreditation.
Preface Korean MIC Mark Mexican NOM Mark NOM Russian GOST Certification South African SABS Certification European Union Waste Managment Information The Korean Ministry of Information and Communications mark (MIC mark) on a product indicates compliance with regulatory requirements for safety and EMC (for information technology equipment) as authorized and certified by the Korean Radio Research Institute (RRI).
Preface Danger and Attention Statements The following DANGER statements appear in this publication and describe safety practices that must be observed while installing or servicing the product. A DANGER statement provides essential information or instructions for which disregard or noncompliance may result in death or severe personal injury. DANGER statements have a numerical ID (displayed in parentheses) at the end of each statement.
Preface ATTENTION ! A reset should only be performed if a CTP card failure is indicated. Do not reset a managed product unless directed to do so by a procedural step or the next level of support. ATTENTION ! This procedure deletes all data from the C: hard drive partition. ATTENTION ! Contents of the data directory are backed up to the management server’s CD-RW drive when directory contents change. To ensure trouble-free backups, always leave a CD in the drive.
Preface xxvi McDATA Sphereon 4400 Fabric Switch Installation and Service Manual
1 General Information The McDATA® Sphereon™ 4400 Fabric Switch provides 16 ports of low-cost and high-performance dynamic Fibre Channel connectivity for switched fabric or arbitrated loop devices. This function allows low-cost, low-bandwidth workgroup (edge) devices to communicate with mainframe servers, mass storage devices, or other peripherals, and ultimately be incorporated into an enterprise storage area network (SAN) environment.
General Information 1 • Expansion ports (E_Ports) to provide interswitch link (ISL) connectivity to fabric directors and switches. • Fabric loop ports (FL_Ports) to provide connectivity and fabric attachment for Fibre Channel arbitrated loop (FC-AL) devices. The switch is installed on a table or desktop, mounted in an FC-512 Fabricenter® equipment cabinet, or mounted in any standard 19-inch equipment rack.
General Information 1 Figure 1-1 Sphereon 4400 Fabric Switch (Front View) Figure 1-2 illustrates the rear of the switch and shows the: 1. RS-232 maintenance port. 2. External power supply connectors (2). Figure 1-2 SFP Transceiver Sphereon 4400 Fabric Switch (Rear View) Multimode fiber-optic cables attach to switch ports through SFP transceivers with duplex LC® connectors, and can be detached from switch ports (through a 10-pin interface) for easy replacement. Tri-rate (1.0625, 2.1250, or 4.
General Information 1 • At 500 meters (1.0625 Gbps) through 50-micron multimode fiber-optic cable. • At 300 meters (2.1250 Gbps) through 50-micron multimode fiber-optic cable. • At 150 meters (4.2500 Gbps) through 50-micron multimode fiber-optic cable. • At 300 meters (1.0625 Gbps) through 62.5-micron multimode fiber-optic cable. • At 150 meters (2.1250 Gbps) through 62.5-micron multimode fiber-optic cable. • At 70 meters (4.2500 Gbps) through 62.5-micron multimode fiber-optic cable.
General Information 1 Controls, Connectors, and Indicators Controls, connectors, and indicators for the switch include the: RESET Button • RESET button. • Ethernet LAN connector. • Green PWR and amber ERR LEDs. • Green and amber status LEDs associated with FRUs. • RS-232 maintenance port. • Chassis ground (GND) connector. When the RESET button is pressed, held for three seconds, and released, the switch performs an initial machine load (IML) that reloads the firmware from FLASH memory.
General Information 1 Power and System Error LEDs The PWR LED illuminates when the switch is connected to facility AC power and is operational (the product does not have a power switch). If the LED extinguishes, a facility power source, power cord, or power distribution failure is indicated. The ERR LED illuminates when the switch detects an event requiring operator attention, such as a FRU failure. The LED illuminates as long as an event is active.
General Information 1 Physical Characteristics Dimensions: Height: 4.1 centimeters (1.6 inches) or 1 rack unit Width: 19.9 centimeters (7.8 inches) Depth: 33.3 centimeters (13.1 inches), plus 6.1 centimeters (2.4 inches) for external power supplies Weight: 4.0 kilograms (8.8 pounds) Power requirements: Input voltage: 100 to 240 VAC Input current: 3.5 amps at 208 VAC Input frequency: 50 to 60 Hz Heat dissipation: 42 watts (143 BTUs/hr) Cooling airflow clearances (switch chassis): Right and left side: 1.
General Information 1 Shipping relative humidity: 5% to 100% Storage relative humidity: 5% to 80% Maximum wet-bulb temperature: 840 F (290 C) Altitude: 40,000 feet (12,192 meters) Operating Environment Temperature: 400 F to 1040 F (40 C to 400 C) Relative humidity: 8% to 80% Maximum wet-bulb temperature: 810 F (270 C) Altitude: 10,000 feet (3,048 meters) Maintenance Approach The maintenance approach instructs service personnel to perform fault isolation and repair procedures without degrading or interrup
General Information 1 • An unsolicited SNMP trap message is received at a management workstation, indicating an operational state change or failure. • Event notification is received at a designated support center through an e-mail message or the call-home feature. Fault isolation and repair information is provided through maintenance analysis procedures (MAPs).
General Information 1 Figure 1-3 Management Server The server is rack mounted in the McDATA-supplied FC-512 Fabricenter equipment cabinet. A SANpilot interface or management server is required to install, configure, and manage the switch. The server provides two auto-detecting 10/100 Mbps Ethernet LAN connectors (RJ-45 adapters). The first adapter (LAN 1) attaches (optionally) to a public customer intranet to allow access from remote user workstations.
General Information 1 Recommended Specifications Ethernet Hub (Optional) • 24X read speed slim-type compact disk-rewritable (CD-RW) and 8X read speed digital video disk (DVD) combination drive, data only. • 56K peripheral component interconnect (PCI) internal data and fax modem, using the V .92 dial-up specification. • 16 MB graphics card. • Network interface card (NIC) with two 10/100 Mbps Ethernet adapters using RJ-45 connectors.
General Information 1 . Figure 1-4 24-Port Ethernet Hub Hubs can be daisy-chained to provide additional connections as more switches (or other McDATA managed products) are installed on a network. Multiple hubs are daisy-chained by attaching RJ-45 Ethernet patch cables and configuring each hub through a mediumdependent interface (MDI) switch.
General Information 1 • An RS-232 maintenance port at the rear of the switch (port access is password protected) that enables installation or service personnel to change the switch’s IP address, subnet mask, and gateway address. These parameters can also be changed through a Telnet session, access for which is provided through a local or remote PC with an Internet connection to the switch.
General Information 1 management application to receive unsolicited SNMP trap messages. The trap messages indicate operational state changes and failure conditions. Tools and Test Equipment This section describes tools and test equipment that may be required to install, test, service, and verify operation of the product and attached management server. These tools are supplied with the product or must be supplied by service personnel.
General Information 1 • Figure 1-7 Fiber-Optic Protective Plug • Figure 1-8 Tools Supplied by Service Personnel Fiber-optic protective plug - For safety and port transceiver protection, fiber-optic protective plugs (Figure 1-7) are inserted in all product ports without fiber-optic cables attached. Products are shipped with protective plugs installed.
General Information 1 • T10 Torx® tool - The tool is required to rack-mount products or to remove, replace, adjust, or tighten chassis or cabinet components. • ESD grounding cable and wrist strap - An ESD wrist strap is required when working with ESD-sensitive FRUs, including optical transceivers. • Maintenance terminal - A desktop or notebook PC is required to configure product network addresses and acquire event log information through the maintenance port.
2 Installation Tasks This chapter describes tasks to install, configure, and verify operation of the Sphereon 4400 Fabric Switch using the EFCM Basic Edition interface or storage area network (SAN) management application. The product can be installed on a table top, mounted in a Fabricenter equipment cabinet, or mounted in any standard 19-inch equipment rack. Factory Defaults Table 2-1 lists factory-set defaults for the product.
Installation Tasks 2 Table 2-2 lists factory-set defaults for the rack-mount management server (running a SAN management application).
Installation Tasks 2 Table 2-3 Installation Task Summary (continued) Task Number and Description Required or Optional Page Task 5: Configure Product Network Information (Optional) Configure if connecting multiple switches or connecting switch and management server to a public LAN. 2-32 Task 6: Unpack, Inspect, and Install the Management Server Required if management server is used. 2-35 Task 7: Configure Server Password and Network Addresses Required if management server is used.
Installation Tasks 2 Task 1: Verify Installation Requirements Ensure that the following requirements are met prior to product and management interface installation. Ensure: • A site plan is prepared, configuration planning tasks are complete, planning considerations are evaluated, and related planning checklists are complete. Refer to McDATA Products in a SAN Environment - Planning Manual (620-000124) for information.
Installation Tasks 2 Task 2: Unpack, Inspect, and Install the Ethernet Hub (Optional) This section describes how to unpack, inspect and install the theernet hub. The product is managed through either: • An Internet connection to a browser-capable PC (EFCM Basic Edition interface). Connection of a LAN segment with multiple switches to the Internet may require installation of a 24-port Ethernet hub. • A 10/100 megabit per second (Mbps) LAN connection to a management server.
Installation Tasks 2 Desktop Installation To install and configure up to three Ethernet hubs on a desktop, use the following steps: 1. Remove the backing from the four adhesive rubber pads and apply the pads to the underside of each hub. Ensure that the pads are aligned with the scribed circles at each corner. 2. Position the first hub on a table or desktop as directed by the customer. 3. Stack the remaining hubs on top of the first hub.
Installation Tasks 2 Figure 2-1 Patch Cable and MDI Selector Configuration 5. Connect a power cord to an AC power strip and the receptacle at the rear of each hub. Use an extension cord if required. 6. Connect the AC power strip to facility power. Power for each hub switches on when the strip is connected to facility AC power. 7. Inspect the front panel of each hub. Ensure that each green Power light-emitting diode (LED) illuminates.
Installation Tasks 2 Figure 2-2 Mounting Bracket Installation (Ethernet Hub) 2. Position the hub as directed by the customer. Align screw holes in the mounting brackets with screw holes in the rack-mount standards. 3. Secure both sides of the hub to the rack-mount standards. Use the 1/8-inch Allen wrench and four Allen-head mounting screws (10/32 x 0.5-inch) provided. 4. Repeat step 1 through step 3 for the remaining hubs. 5. Daisy-chain (connect) the hubs using the following procedure: a.
Installation Tasks 2 NOTE: Ensure each hub is connected to a separate rack power strip. 7. Inspect the front panel of each hub. Ensure each green Power LED illuminates. Task 3: Unpack, Inspect, and Install the Product Follow the procedures in this section to unpack, inspect, and install one or more switches. If the switch is delivered in a Fabricenter equipment cabinet, go to Task 5: Configure Product Network Information (Optional).
Installation Tasks 2 — All planning considerations are met. Refer to McDATA Products in a SAN Environment - Planning Manual (620-000124) for information. 3. Ensure that all field-replaceable units (FRUs) are installed as ordered. 4. Connect power supply adapter cords to threaded output jacks at the rear of the chassis (second external power supply is optional). Twist the cord clockwise to lock and secure the connection. 5.
Installation Tasks 2 Rack-Mount Installation You will need an optional rack-mount kit, T10 Torx tool, and #2 Phillips screwdriver for this procedure. To install and configure the switch in a Fabricenter cabinet or a customer-supplied equipment rack, use the following steps: 1. Locate the rack-mount position as directed by the customer. The switch is 1.75 inches, or 1U high. 2. Ensure that all FRUs are installed as ordered. 3. Open the rack-mount kit and inspect the contents.
Installation Tasks 2 — If the switch is to be managed through the EFCM Basic Edition interface, go to Task 4: Configure Product at the EFCM Basic Edition Interface (Optional). — If the switch is to be managed through a management or customer-supplied server, go to Task 5: Configure Product Network Information (Optional). Task 4: Configure Product at the EFCM Basic Edition Interface (Optional) Follow the procedures in this section to configure the product from the EFCM Basic Edition interface.
Installation Tasks 2 Figure 2-3 Hardware View 8. S electively perform the following tasks to configure the product from the EFCM Basic Edition interface, according to customer requirements: Product • • • • • Identification Date and time Parameters Fabric parameters Network addresses. Ports • Basic information • Buffer-to-buffer credits (BB_Credits) • N_Port identifier virtualization (NPIV).
Installation Tasks 2 Options Product feature enablement (PFE) keys. Security • SANtegrity authentication (settings, access control list, and remote authentication dial-in user service (RADIUS) server support), • Enterprise Fabric Mode • SANtegrity binding (fabric, switch, and port binding Interswitch Links • OpenTrunking • Preferred path, and • Interswitch link (ISL) port fencing Configure Product Identification Follow the procedures in this section to configure the product identification.
Installation Tasks 2 b. Type a product description of 255 alphanumeric characters or less in the Description field. c. Type the product’s physical location (255 alphanumeric characters or less) in the Location field. d. Type the name of a contact person (255 alphanumeric characters or less) in the Contact field. 2. Click OK to save and activate changes. Configure Date and Time Figure 2-5 To configure product date and time, use the following steps: 1.
Installation Tasks 2 To configure product operating parameters, use the following steps: Configure Parameters 1. Set the product offline. Refer to Setting Online State for instructions. 2. Select Parameters from the Configure menu (Configure>Switch>Parameters). The Parameters View appears (Figure 2-6). a. Select the Domain ID Offset value from the drop-down list. Values available in the drop-down list are 0, 32, 64, 96 (default), 128, 160, and 192. Domain IDs minus the offset are still in the 1-31 range.
Installation Tasks 2 e. Enable (check) the Domain RSCN field, if you want the attached devices to register and receive notification when other devices change state. f. Enable (check) the Suppress RSCN on Zone Set Activations if you do not want the RSCNs to be transmitted when a zone set is activated. g. Enable (check) the Isolate on zone activations field if you want only devices that require RSCN notification due to a zoning configuration change to receive RSCNs.
Installation Tasks 2 Figure 2-7 Fabric Parameters View a. Type a value between 10 - 1200 tenths of a second (1 - 120 seconds) in the R_A_TOV field. Ten seconds (100) is the recommended value. The R_A_TOV value must exceed the E_D_TOV value. b. Type a value between 2 - 600 tenths of a second (0.2 - 60 seconds) at the E_D_TOV field. Two seconds (20) is the recommended value. NOTE: Fabric elements must be set to the same R_A_TOV and E_D_TOV values.
Installation Tasks 2 • McDATA Fabric 1.0 - Select this option if the product is fabric-attached only to other McDATA directors or switches operating in McDATA fabric mode. • Open Fabric 1.0 - Select this option (default) for managing heterogeneous fabrics and if the product is fabric-attached to McDATA directors or switches and other open-fabric compliant switches. NOTE: With Open Fabric 1.0 enabled, the default zone set is disabled. e.
Installation Tasks 2 Figure 2-8 Network View a. Type a value in the IP Address field (default is 10.1.1.10). b. Type a value in the Subnet Mask field (default is 255.0.0.0). c. Type a value in the Gateway Address field (default is 0.0.0.0). 2. Click OK to save and activate changes. An acknowledgement message appears, indicating the browser PC must be directed to the new IP address. 3. Update the address resolution protocol (ARP) table for the browser PC. a.
Installation Tasks 2 6. Type the case-sensitive user name and password and click OK. The EFCM Basic Edition interface appears with the Topology View displaying the status information about each fabric element. Configure Basic Port Information To configure basic port information, use the following steps: 1. Select Basic Info from the Configure menu (Configure>Ports>Basic Info). The Basic Information View appears(Figure 2-9). a.
Installation Tasks 2 d. Select an option from the drop-down list in the Port Type column to configure the port type. The available options are fabric port (F), expansion port (E), generic port (G), generic mixed port (GX), and fabric mixed port (FX). e. Select an option from the drop-down list in the Speed (Gb/s) column to configure the port transmission rate. The available options are auto-negotiate between speeds (Negotiate), 1.0625 gigabit per second (Gbps) operation (1 Gb/sec), 2.
Installation Tasks 2 1. Select NPIV from the Configure menu (Configure>Ports>NPIV). The NPIV View appears. 2. Click Enable to activate NPIV operation for the product. 3. Type a desired value(1 through 256) in the Login column. 4. Click OK to save and activate changes. Configure SNMP Follow the procedure in this section to configure names, write authorizations, addresses, and user datagram protocol (UDP) port numbers for SNMP trap message recipients.
Installation Tasks 2 d. Type a community name, for each configured recipient (32 alphanumeric characters or less) in the Name field. The name is incorporated in SNMP trap messages to ensure against unauthorized viewing. e. Check the box in the Write Auth column to enable write authorization for the trap recipient (default is disabled). When enabled, a configured user can change sysContact, sysName, and sysLocation SNMP variables. f.
Installation Tasks 2 Click Enable to enable SSH. Click Disable to disable the SSH. When SSH is enabled, only SSH is allowed, and all data sent over the connection is encrypted. When the SSH is disabled, only Telnet is allowed, and the data is not encrypted. Enable or Disable Host Control Folllow the procedure in this section to configure the open systems management server and enable OSI host control of the product.
Installation Tasks 2 1. Select SSL from the Configure menu (Configure>SSL). The SSL View appears (Figure 2-13). 2. Perform one of the following: • Click Enable to activate web SSL. • Click Disable to deactivate web SSL. 3. Perform one of the following: • Click Enable to activate software SSL. • Click Disable to deactivate software SSL. Figure 2-13 SSL View 4. Type a value between 30 and 3650 in the Expires in field to define the expiration period (in days) of the digital certificate.
Installation Tasks 2 Installing PFE Keys (Optional) Follow the procedures in this section to install optional features using PFE keys. After purchasing a feature, you must obtain the PFE key by following the enclosed instructions. The key is an alphanumeric string consisting of uppercase and lowercase characters that must be entered exactly, including dashes. An example format is: XxXx-XXxX-xxXX-xX. Keys are encoded to work only with the serial number of the installed product. Note down the key.
Installation Tasks 2 To install the optional features using EFCM Basic, use the following steps: 1. Select Optional Features from the Configure menu (Configure>Optional Features) or Security menu (Security>Optional Features). The Maintenance Feature Installation View appears (Figure 2-14). Feature status is indicated by a green check markD(installed) or a red X (uninstalled). Flexport Technology status is indicated by the number of installed ports.
Installation Tasks 2 3. Click OK. New PFE key(s) activate, the message Feature installation in process. Your browser connection will be unavailable until unit restart is complete. appears, and the product performs a non-disruptive (to Fibre Channel traffic) firmware reset. After the product reset, the message Feature installation complete. Click here to login. appears. 4. Click here to login and start a new EFCM Basic Edition session. The Enter Network Password dialog box appears.
Installation Tasks 2 • RADIUS - Use the RADIUS Server View to configure up to three remote authentication dial-in user service (RADIUS) servers as part of SANtegrity authentication. A RADIUS server stores and authenticates passwords and CHAP secrets. • Enterprise Fabric Mode - Use the Enterprise Fabric Mode View to enable or disable Enterprise Fabric Mode (EFM). Fabric binding is activated when EFM is enabled.
Installation Tasks 2 • Port fencing (Configure>Performance>Port fencing)- Use the Port Fencing View to minimize ISLs that bounce (repeatedly attempt to establish a connection), causing disruptive fabric rebuilds. Fencing defines a bounce threshold that when reached, automatically blocks the disruptive E_Port. To configure features, refer to the McDATA EFCM Basic Edition User Manual (620-000240) for instructions.
Installation Tasks 2 Task 5: Configure Product Network Information (Optional) Follow the procedures in this section to configure product network information: • MAC address - The media access control (MAC) address is programmed into FLASH memory on the control processor (CTP) card at manufacture. The MAC address is unique for each product, and should not be changed. • IP address - The default IP address is 10.1.1.10.
Installation Tasks 2 1. Use a Phillips screwdriver to remove the protective cap from the 9-pin maintenance port at the rear of the chassis. Connect one end of the RS-232 modem cable to the port. 2. Connect the other cable end to a 9-pin serial communication port (COM1 or COM2) at the rear of the maintenance terminal PC. 3. Power on the maintenance terminal. At the Windows desktop, click Start at the left side of the task bar. The Windows Workstation menu appears.
Installation Tasks 2 7. Configure Port Settings parameters: — Bits per second - 115200. — Data bits - 8. — Parity - None. — Stop bits - 1. — Flow control - Hardware or None. Click OK. The New Connection - HyperTerminal window appears. 8. Type the user password (default is password) at the > prompt, and press Enter. The password is case sensitive. The New Connection - HyperTerminal window appears with software and hardware version information for the product, and a C > prompt at the bottom of the window. 9.
Installation Tasks 2 11. Select Exit from the File pull-down menu. A HyperTerminal message box appears. 12. Click Yes. A second message box appears. 13. Click No to exit and close the application. 14. Power off the maintenance terminal and disconnect the RS-232 modem cable. Replace the protective cap over the maintenance port. 15. At the product front panel, press and hold the RESET button for ten seconds to perform a POR. 16.
Installation Tasks 2 To unpack, inspect, and install the server use the following steps: 1. Inspect shipping container(s) for damage. Ensure that a freight carrier representative is present when the container is opened. Unpack shipping container(s) and inspect each item for damage. Ensure that the packaged items correspond to items listed on the enclosed bill of materials. 2. Call the toll-free telephone number printed on the attached service label if any items are damaged or missing, 3.
Installation Tasks 2 b. Connect the remaining end of the Ethernet cable to the LAN: • If the server is installed on a customer-supplied LAN segment, connect the cable to the LAN as directed. • If the server is installed through the Ethernet hub, connect the cable to any available hub port. 5. If required, connect the server to the customer intranet (public LAN interface): a.
Installation Tasks 2 Task 7: Configure Server Password and Network Addresses Verify the LAN installation. If the server or Fabricenter equipment cabinet is installed on a dedicated LAN, network information does not require change. Change the default password for the server LCD panel (if required by the customer), then go to Task 8: Configure Management Server Information.
Installation Tasks 2 Configure Private LAN Addresses To configure TCP/IP network information for the private LAN connection (LAN 2): 1. Press ENTER, at the management server LCD panel, press ENTER. The Welcome!! or operational information message changes to an Input Password 0**** message. 2. Using the button to increment a digit, the button to decrement a digit, the button to move the cursor left, and the button to move the cursor right, input the default or changed password, and press ENTER.
Installation Tasks 2 3. Press ENTER and the default IP address of 192.168.0.1. appears. 4. Use the arrow keys as described in step 2 to input a new IP address, then press ENTER. A Save Change? Yes, Save!! message appears. 5. Press ENTER. The LAN 1 IP address changes and the default subnet mask of 255.0.0.0 appears. 6. Use the arrow keys as described in step 2 to input a new subnet mask, then press ENTER. A Save Change? Yes, Save!! message appears. 7. Press ENTER.
Installation Tasks 2 Where xxx.xxx.xxx.xxx is the default IP address of 10.1.1.1 or the IP address configured while performing Task 7: Configure Server Password and Network Addresses. The VNC Authentication screen appears. 3. Type the default password and click OK. The Welcome to Windows dialog box appears. NOTE: The default TightVNC viewer password is password. 4. Click the Send Ctrl-Alt-Del button at the top of the window to log on to the server desktop. The Log On to Windows dialog box appears.
Installation Tasks 2 Figure 2-17 Identification Changes Dialog Box 4. Change the name to MGMTSERVER at the Computer Name field. Click (select) the Workgroup radio button, change the name to WORKGROUP, and click OK. The dialog box closes. 5. Record the computer and workgroup names for reference if the server hard drive fails and must be restored. 6. Close all dialog boxes and return to the Windows desktop.
Installation Tasks 2 4. In the Components checked are used by this connection field, double-click the Internet Protocol (TCP/IP) entry. The Internet Protocol (TCP/IP) Properties dialog box appears (Figure 2-18). Figure 2-18 Internet Protocol (TCP/IP) Properties Dialog Box 5. The Use the following IP address radio button is enabled and the IP address and Subnet mask fields display network information configured while performing Task 7: Configure Server Password and Network Addresses. 6.
Installation Tasks 2 8. Close dialog boxes as appropriate and return to the The Network and Dial-up Connections window. 9. Record the changed gateway and DNS server addresses for reference if the server hard drive fails and must be restored. 10. To optionally configure addresses for the public LAN connection (LAN 1), double-click the Local Area Connection 1 icon and repeat step 2 through step 9. 11. Close all dialog boxes and return to the Windows desktop. 12.
Installation Tasks 2 Figure 2-19 Add New User Wizard 2. Type the appropriate information in the User name and Domain fields and click Next. The second window of the Add New User wizard appears. 3. Type the new user password in the Password and Confirm password fields and click Next. The third window of the Add New User wizard appears. 4. Based on the level of access to be granted, select the Standard user, Restricted user, or Other radio button.
Installation Tasks 2 Figure 2-20 Properties Dialog Box (General Tab) 2. Type the appropriate new user information in the User name, Full name, and Description fields, then click the Group Membership tab. The Properties dialog box appears with the Group Membership tab selected. 3. Select the Standard user, Restricted user, or Other radio button based on the level of access to be changed, . If the Other radio button is selected, choose the type of access from the adjacent list box. 4. Click OK.
Installation Tasks 2 1. Open the system properties dialog box from the Windows desktop (Start>Settings>Control Panel>Date/Time). The Date/Time Properties dialog box appears with the Date & Time page open. NOTE: The Time Zone field must be set before the Date & Time field. 2. Click the Time Zone tab. The Date/Time Properties dialog box appears with the Time Zone page open (Figure 2-21). Figure 2-21 Date/Time Properties Dialog Box (Time Zone Tab) 3. To change the time zone use the following steps: a.
Installation Tasks 2 Figure 2-22 Date/Time Properties Dialog Box (Date & Time Tab) 5. To change the date and time use the following steps: a. Select the month from the drop-down list under Date. b. Click the up or down arrow adjacent to the year field and select the desired year. c. Click the day on the calendar to select the desired date. d. Click in the time field and enter the desired time, then click the adjacent up or down arrow and select AM or PM. e. Click Apply.
Installation Tasks 2 1. There are two jacks on the server internal modem: one for the call-home connection (LINE), and the other for a telephone (PHONE). Ensure a telephone cable is routed and connected to the LINE jack at the rear of the management server (connected while performing Task 6: Unpack, Inspect, and Install the Management Server). 2. Double-click the Call Home Configuration icon at the Windows desktop. The Call Home Configuration dialog box appears. 3.
Installation Tasks 2 5. Click Add. The Add User dialog box appears (Figure 2-23). Figure 2-23 Add User Dialog Box 6. Enter information in fields as directed by the customer: • Description - Type a new user name up to 16 alphanumeric characters in length. Control characters and spaces are not valid. The user name is case-sensitive. • Email Address - Type one or more new user e-mail addresses. Separate multiple addresses with a semicolon. • User ID - Type a unique user ID for the new user.
Installation Tasks 2 Task 13: Configure the Product to the Management Application To manage a new product, it must be identified to and discovered by the SAN management application. To identify the product use the following steps: 1. Select Setup from the Discover menu (Discover>Setup). The Discover Setup dialog box appears. 2. Click Add. The Address Properties dialog box appears with the IP Address page open by default (Figure 2-24). Figure 2-24 Address Properties Dialog Box (IP Address Page) 3.
Installation Tasks 2 Task 14: Record or Verify Server Restore Information Windows operating system configuration information must be recorded to restore the server in case of hard drive failure. Refer to Appendix B, Restore Management Server for instructions. Record or verify the following information: 1. Ensure that the network configuration information was recorded while performing Task 7: Configure Server Password and Network Addresses and Task 8: Configure Management Server Information. a.
Installation Tasks 2 a. Open the system properties dialog box from the Windows desktop (Start>Settings>Control Panel.>System). The System Properties dialog box appears with the General tab open by default. b. Record the Product ID number listed under the Registered to heading. c. Close all dialog boxes and return to the Windows desktop. Task 15: Verify Product-to-Server Communication Communication must be verified between the product and server (SAN management and Element Manager applications).
Installation Tasks 2 Figure 2-25 Hardware View 4. Inspect product status at the Hardware view and perform one of the following steps: • If the product appears operational (no FRU alert symbols and a green circle at the status bar), go to Task 16: Configure PFE Key (Optional). • If product operation appears degraded or a failure is indicated (FRU alert symbols and a yellow triangle or red diamond on the status bar), go to MAP 0000: Start MAP to isolate the problem.
Installation Tasks 2 Task 16: Configure PFE Key (Optional) Follow the procedures in this section to install optional features using PFE key. After purchasing a feature, obtain the PFE key by following the enclosed instructions. The key is an alphanumeric string consisting of uppercase and lowercase characters that must be entered exactly, including dashes. Keys are encoded to work only with the serial number of the installed product. Note down the key.
Installation Tasks 2 • N_Port ID virtualization - This feature allows up to 256 Fibre Channel addresses to be assigned to an N_Port. • OpenTrunking - This feature provides dynamic load balancing of Fibre Channel traffic across multiple ISLs. • SANtegrity (enhanced) - This feature enhances security in SANs by combining the functions of SANtegrity authentication (restricting access to Fibre Channel elements) and SANtegrity binding (controlling large and mixed fabrics).
Installation Tasks 2 NOTE: Implementing host control requires installation of a SAN management application on the OSI server. Management applications include Veritas® SANPoint™ Control or Tivoli® NetView®. To configure the management server, use the following steps: 1. Select Open Systems Management Server from the Configure menu at any view. Two submenu options display: • Enable OSMS. • Host Control Prohibited. 2. Enable or disable OSMS by selecting the Enable OSMS option.
Installation Tasks 2 Figure 2-27 Configure Date and Time Dialog Box 2. To set date and time manually: a. Disable (uncheck) the Periodic Date/Time Synchronization check box. The Date and Time fields become active. b. Configure the Date field: • Month (MM): 1 through 12. • Day (DD): 1 through 31. • Year (YYYY): greater than 1980. c. Configure the Time field: • Hour (HH): 0 through 23. • Minute (MM): 0 through 59. • Second (SS): 0 through 59. d.
Installation Tasks 2 • Click Activate to enable synchronization and close the dialog box. Product date and time synchronize with the SAN management application date and time at the next update period (at least once daily). • Click Sync Now to synchronize the product and SAN management application immediately. The Date and Time Synced information dialog box appears.
Installation Tasks 2 NOTE: The Name, Location, and Contact variables correspond respectively to the SNMP variables sysName, sysLocation, and sysContact, and are used by management workstations when obtaining product data. 1. Select Operating Parameters from the Configure menu (Configure>Operating Parameters). The Operating Parameters dialog box appears. 2. Click the Identification tab.(Figure 2-28). Figure 2-28 Identification View c.
Installation Tasks 2 3. Click Activate to save the information and close the dialog box. Configure Product Parameters Follow the procedures in this section to configure product operating parameters. 1. Set the product offline. Refer to Setting Online State for instructions. 2. Select Operating Parameters from the Configure menu (Configure>Operating Parameters). 3. Click the Domain tab (Figure 2-29). Figure 2-29 Configure Switch Parameters Dialog Box a.
Installation Tasks 2 NOTE: An ISL between fabric elements with identical domain IDs segments and prevents communication. If the Insistent Domain ID field is enabled, the value configured in the Preferred Domain ID field becomes the active domain ID when the fabric initializes. c. Enable (check) the Rerouting Delay field if you want the traffic to be delayed through the fabric by the user-specified error detect time out value (E_D_TOV).
Installation Tasks 2 3. Click the Fabric tab (Figure 2-30). Figure 2-30 Configure Fabric Parameters Dialog Box a. Type a value between 10 - 1200 tenths of a second (1-120 seconds) in the R_A_TOV field. This value must be greater than the E_D_TOV value. b. Type a value between 2 - 600 tenths of a second (0.2 - 60 seconds) in the E_D_TOV field. This must be greater lesser than the R_A_TOV value. NOTE: Fabric elements must be set to the same R_A_TOV and E_D_TOV values.
Installation Tasks 2 d. Select from the Interop Mode drop-down list to set the product operating mode. This setting affects the management mode and does not affect port operation. Available selections are: • McDATA Fabric 1.0 - Select this option if the product is fabric-attached only to other McDATA directors or switches operating in McDATA fabric mode. • Open Fabric 1.
Installation Tasks 2 Figure 2-31 Configure Ports Dialog Box a. Type a port name of 24 alphanumeric characters or less, for each port to be configured, in the Name field. The port name should characterize the device to which the port is attached. b. The switch provides a port buffer pool of 150 receive BB_Credits. Each port can be assigned between two and 120 credits, provided the total credits allocated to all ports does not exceed 150. The default value is six credits per port.
Installation Tasks 2 f. Select from the drop-down list in the Speed column to configure the port transmission rate. Available selections are auto-negotiate between speeds (Negotiate), 1.0625 Gbps operation (1 Gb/sec), 2.1250 Gbps operation (2 Gb/sec), and 4.2500 Gbps operation (4 Gb/sec). g. The NPIV feature must be installed to allow multiple Fibre Channel addresses to be assigned to an N_Port. Refer to Installing PFE Keys (Optional) for instructions.
Installation Tasks 2 Figure 2-32 Configure SNMP Dialog Box a. Enable the Enable SNMP Agent and Enable Authentication Traps to activate the installed agent and enable transmission of SNMP trap messages to recipients. b. Select the appropriate FA MIB from the Fibre Alliance MIB Trap Version drop-down list. Valid selections are FA MIB Version 3.0 or FA MIB Version 3.1. c. Type a community name of 32 alphanumeric characters or less, for each configured recipient, in the Community Name field.
Installation Tasks 2 Configure Threshold Alerts A threshold alert notifies users when E_Port or F_Port transmit (Tx) or receive (Rx) throughput reaches or exceeds a specified value. Alerts are indicated by: • An attention indicator (yellow triangle) associated with a port at the Hardware View, Port List View, or Port Properties dialog box. • Data recorded in the Threshold Alert Log. To configure threshold alerts use the following steps: 1.
Installation Tasks 2 • Receive - An alert occurs if the threshold value for receive throughput is reached or exceeded. • Transmit - An alert occurs if the threshold value for transmit throughput is reached or exceeded. • Receive and Transmit - An alert occurs if the threshold value for either throughput is reached or exceeded. 5. Enter a percentage from 1 through 100 in the Threshold % utilization field or use the arrow buttons to increase and decrease values.
Installation Tasks 2 Enable EFCM Basic Edition and Telnet Access Follow the procedure in this section to enable EFCM Basic Edition interface and Telnet access through the maintenance port. To enable EFCM Basic Edition interface and Telnet access through the maintenance port using the Element Manager, use the following steps: 1. Select Authentication from the Security menu (Security>Authentication). The Configure Authentication window appears. 2. Select Enable Web Server/Enable Telnet Access in the window.
Installation Tasks 2 Figure 2-34 Email Event Notification Setup Dialog Box 2. Select Enable Email Event Notification check box to enable e-mail transmission to configured addresses. 3. Type the IP address or DNS host name of the SMTP server in the E-mail Server field. 4. Type the e-mail address to which replies should be sent in the Reply Address field. 5. Type the length of time the application should wait between notifications at the Summary Interval field,.
Installation Tasks 2 13. Select Enable E-Mail Notification from the Maintenance menu at any view. A check mark appears to indicate e-mail notification for the product is enabled. NOTE: The enable function must be activated for each product through the Element Manager application. Configure and Enable Ethernet Events Perform this procedure to configure and enable Ethernet events.
Installation Tasks 2 4. Click OK to close the dialog box. 5. Maximize the Element Manager application. 6. Select Enable Call Home Notification from the Maintenance menu at any view. A check mark appears to indicate call-home event notification is enabled. Configure Security This section describes optional product security features configured through the SAN management or Element Manager applications. The enhanced SANtegrity PFE key must be installed.
Installation Tasks 2 • Switch binding - Use the Switch Binding option from the Configure menu (Configure>Switch binding) to create a membership list of node (device) WWNs that can attach to the product. The specified connection policy restricts product access through E_Ports, F_Ports, or in general (all ports). To configure optional features, refer to the EFC Manager Software Release 8.7 User Manual (620-000170) for instructions.
Installation Tasks 2 Task 20: Back Up Configuration Data Follow the procedures in this section to backup server configuration data and create a base restore CD. Critical configuration data for EFCM is stored on the management server hard drive in the following directories: • C:\Program Files\EFCM 8.7\CallHome • C:\Program Files\EFCM 8.7\Client • C:\Program Files\EFCM 8.7\Server.
Installation Tasks 2 c. Click Next to proceed to the second window of the InCD wizard. Use default parameters displayed at each window, and click Next and Finish as appropriate to complete the CD formatting task. d. When the rewritable CD is formatted, the red down arrow associated with the InCD icon changes to a green up arrow. 2. Back up the product configuration file to the server. For instructions, refer to Back Up Configuration. 3.
Installation Tasks 2 NOTE: The default Windows user name is Administrator and the default password is password. Both are case-sensitive. g. Type the SAN management application default user ID and password and select a server or IP address from the Network Address drop-down list. NOTE: The default user ID is Administrator and the default password is password. Both are case-sensitive. 6. Click Login. The application opens and the EFCM main window appears. 7.
Installation Tasks 2 • If the product is installed in a Fabricenter equipment cabinet, bundle Fibre Channel cables from the product and other equipment (groups of 16 maximum), and secure them in the cable management area at the front-left side of the cabinet. Task 22: Configure Zoning (Optional) Perform this procedure to configure, change, add, or delete zones; and to configure, change, enable, or disable zone sets.
Installation Tasks 2 Task 23: Connect Product to a Fabric Element (Optional) To provide fabric-attached Fibre channel connectivity for devices connected to the product, connect the product to an expansion port (E_Port) of a fabric element (switch or director). Any switch can be used to form this ISL. To connect the product to a fabric element and create an ISL use the following steps: 1.
Installation Tasks 2 b. At the Port List View, click the physical port number of the fabric ISL (connected in step 5) in the Port column. Physical properties for the port appear in the lower panel of the view. c. Ensure that the Operational State field displays Online and the Reason field displays N/A or is blank. If an ISL segmentation or other problem is indicated, go to MAP 0000: Start MAP to isolate the problem. If no problems are indicated, installation tasks are complete. 7.
Installation Tasks 2 • Verify password. • First, middle, and last name. Figure 2-36 McDATA Filecenter Home Page • E-mail address. • Company. • Title. • Telephone and facsimile numbers. 3. Complete fields as required and click Register. The registration is complete and Filecenter login information is transmitted to the e-mail address specified. 4. Close the Internet session. If no product problems are indicated, installation tasks are complete.
Installation Tasks 2 2-82 McDATA Sphereon 4400 Fabric Switch Installation and Service Manual
3 Maintenance Analysis Procedures This chapter describes maintenance analysis procedures (MAPs) used by service representatives to fault isolate Sphereon 4400 Fabric Switch problems or failures to the field-replaceable unit (FRU) level. MAPs consist of step-by-step procedures that provide information to interpret system events, isolate a failure to a single FRU, remove and replace the failed FRU, and verify product operation.
Maintenence Analysis Procedures 3 Quick Start Table 3-2 lists and summarizes MAPs. Fault isolation normally begins at MAP 0000: Start MAP.
Maintenence Analysis Procedures 3 Table 3-3 Event Code Event Codes versus Maintenance Action (Continued) Explanation Action 071 Switch is isolated. Go to MAP 0600. 072 E_Port connected to unsupported switch. Go to MAP 0600. 073 Fabric initialization error. Go to Collecting Maintenance Data. (EFCM Basic) or Collecting Maintenance Data (Element Manager). 074 ILS frame delivery error threshold exceeded. Go to Collecting Maintenance Data.
Maintenence Analysis Procedures 3 Table 3-3 Event Code 3-4 Event Codes versus Maintenance Action (Continued) Explanation Action 206 Power supply removed. Replace FRU. 207 Power supply installed. No action required. 300 Cooling fan propeller failed. Go to MAP 0400. 301 Cooling fan propeller failed. Go to MAP 0400. 302 Cooling fan propeller failed. Go to MAP 0400. 310 Cooling fan propeller recovered. No action required. 311 Cooling fan propeller recovered. No action required.
Maintenence Analysis Procedures 3 Table 3-3 Event Code Event Codes versus Maintenance Action (Continued) Explanation Action 510 Optical transceiver hot-insertion initiated. No action required. 512 Optical transceiver nonfatal error. Go to MAP 0500. 513 Optical transceiver hot-removal completed. No action required. 514 Optical transceiver failure. Go to MAP 0500 515 Optical digital diagnostics warning threshold exceeded. Go to MAP 0500.
Maintenence Analysis Procedures 3 • Browser-capable PC with Internet connectivity to the firmwareresident Enterprise Fabric Connectivity Manager (EFCM) Basic Edition interface. • Rack-mount management server running storage area network (SAN) management and Element Manager applications. • Product-attached open systems interconnection (OSI) host console.
Maintenence Analysis Procedures 3 ↓ A FRU failure, power-on self-test (POST) failure, link incident, interswitch link (ISL) problem, fenced E_Port, or segmented E_Port is indicated. To obtain event codes that identify the failure, go to step 10. 4 Is the product management interface (browser PC, management server, or OSI host console) powered on and operational? NO ↓ YES Go to step 7.
Maintenence Analysis Procedures 3 ↓ Communication between the product and management interface failed. Go to MAP 0300: Loss of Server Communication. Exit MAP. Perform a data collection and contact the next level of support. Refer to Collecting Maintenance Data (EFCM Basic Edition) or Collecting Maintenance Data (Element Manager). Exit MAP. 7 Inspect product status at the management interface: a.
Maintenence Analysis Procedures 3 — EFCM Basic Edition - Select Link Incident from the Logs menu at any view. The Link Incident Log displays. — Element Manager - Select Link Incident Log from the Logs menu at any view. The Link Incident Log displays. b. If a link incident occurred, the port number is listed with one of the following messages. — Link interface incident - implicit incident. — Link interface incident - bit-error threshold exceeded. — Link failure - loss of signal or loss of synchronization.
Maintenence Analysis Procedures 3 10 Inspect the Event Log to obtain failure reason codes: a. For the product reporting the problem: — EFCM Basic Edition - Select Event from the Logs menu at any view. The Event Log displays. — Element Manager - Select Event Log from the Logs menu at any view. The Event Log displays. b. Record the event code and associated date, time, and severity (Informational, Minor, Major, or Severe). c. If multiple event codes are found, record all codes and severity levels.
Maintenence Analysis Procedures 3 1 Ensure the product is connected to facility power. Inspect the product for indications of being powered on, such as: • An illuminated PWR LED (green) or ERR LED (amber). • Illuminated LEDs adjacent to Fibre Channel ports. • Audio emanations and airflow from cooling fans. Is the product powered on? YES NO ↓ A power distribution problem is indicated. Go to step 4. 2 Table 3-4 lists event codes, explanations, and MAP steps.
Maintenence Analysis Procedures 3 4 Inspect and verify facility power is within specifications: • One single-phase connection for each power supply. • Input power between 100 and 240 VAC, at least 5 amps. • Input frequency between 50 and 60 Hz. Is facility power within specifications? YES ↓ NO Ask the customer to correct the facility power problem. When corrected, continue to the next step. 5 One or both power supplies are disconnected from facility power, improperly connected, or failed.
Maintenence Analysis Procedures 3 Was the maintenance action successful? NO YES ↓ The product is operational. Exit MAP. A power supply failure is indicated. Go to step 3. MAP 0200: POST Failure Analysis This MAP describes fault isolation for a POST failure. The failure indicator is event code 400 or 411 observed at the Event Log (EFCM Basic Edition or Element Manager interface). 1 Table 3-5 lists event codes, explanations, and MAP steps.
Maintenence Analysis Procedures 3 3 A power supply failed POSTs and must be removed and replaced. Refer to RRP 2: Redundant Power Supply. • The procedure is concurrent and performed while the product is operational. • Perform a data collection as part of FRU removal and replacement. Refer to Collecting Maintenance Data (EFCM Basic Edition) or Collecting Maintenance Data (Element Manager). Was the maintenance action successful? NO ↓ YES The product is operational. Exit MAP.
Maintenence Analysis Procedures 3 1 The following product management interface failed: • EFCM Basic Edition (browser PC). Go to step 2. • SAN management or Element Manager application (management server). Go to step 5. 2 A Page cannot be found, Unable to locate the server, HTTP 404 file not found, or similar message appears at the browser PC, indicating the PC cannot communicate with the product because: • The product-to-PC Internet link could not be established.
Maintenence Analysis Procedures 3 c. Type the user name and password obtained in MAP 0000: Start MAP and click OK. If the EFCM Basic Edition interface does not open, wait five minutes and perform this step again. Is the EFCM Basic Edition interface operational? NO ↓ YES The Internet connection is restored. Exit MAP. Failure of the Ethernet port is indicated. Replace the switch. Exit MAP.
Maintenence Analysis Procedures 3 • No product FRUs are visible. • The Status table is yellow, the Status field displays No Link, and the Reason field displays an error message listed in Table 3-7. Table 3-7 MAP 300 Error Messages Error Message Action Never connected. Go to step 8. Link timeout. Go to step 8. Protocol mismatch. Go to step 15. Duplicate session. Go to step 18. Unknown network address. Go to step 21. Incorrect product type. Go to step 23.
Maintenence Analysis Procedures 3 9 Does the configuration use multiple daisy-chained Ethernet hubs? YES ↓ NO Go to step 11. 10 Verify hubs are correctly daisy-chained. a. Top hub - As shown in Figure 3-1 (1), ensure an RJ-45 Ethernet cable connects to port 24 and the medium-dependent interface (MDI) switch is set to MDI (in). b.
Maintenence Analysis Procedures 3 11 Verify operation of Ethernet hub(s). Inspect each hub for indications of being powered on, such as: • Green Power LED illuminated. • Green Status LEDs illuminated. Is a failure indicated? YES ↓ NO Go to step 13. 12 Remove and replace the Ethernet hub. Refer to supporting documentation for instructions. Was the maintenance action successful? NO ↓ YES The management server connection is restored. Exit MAP. Contact the next level of support. Exit MAP.
Maintenence Analysis Procedures 3 15 A protocol mismatch occurred because the SAN management application and the product firmware are not at compatible release levels. Recommend to the customer the downlevel version (software or firmware) be upgraded. Does the SAN management application require upgrade? YES ↓ NO Go to step 17. 16 Upgrade the SAN management application. Refer to Installing or Upgrading Software.
Maintenence Analysis Procedures 3 Does the customer want the second server configured as a client? YES ↓ NO Power off the server reporting the Duplicate Session problem. Exit MAP. 19 Determine the IP address of the management server running the first instance of the SAN management application. a. After the server powers on and successfully completes POSTs, the LCD panel displays a Welcome!! message and continuously cycles through and displays operational information. b.
Maintenence Analysis Procedures 3 21 The IP address defining the product to the SAN management application is incorrect or unknown and must be verified. An asynchronous RS-232 modem cable and maintenance terminal (desktop or notebook PC) with a Windows-based operating system and RS-232 serial communication software (such as ProComm Plus or HyperTerminal) are required. To verify the IP address: a.
Maintenence Analysis Procedures 3 i. At the C > prompt, type the ipconfig command and press Enter. The New Connection - HyperTerminal window displays with configuration information listed. j. Record the product IP address. k. Select Exit from the File pull-down menu. A HyperTerminal message box appears. l. Click Yes. A second message box appears. Click No to exit and close the application. m. Power off the maintenance terminal and disconnect the modem cable.
Maintenence Analysis Procedures 3 23 An incorrect product type is defined to the management server. a. At the SAN management application, select Setup from the Discover menu. The Discover Setup dialog box displays. b. Ensure the incorrect product (to be deleted) is moved from the Selected Individual Addresses list to the Available Addresses list. Select (highlight) the product and click Delete. The product is deleted. c. Click Add. The Address Properties dialog box displays with the IP Address page open.
Maintenence Analysis Procedures 3 1 Table 3-8 lists event codes, explanations, and MAP steps. Table 3-8 Event Code MAP 400 Event Codes Explanation Action 300 Cooling fan propeller failed. Go to step 2. 301 Cooling fan propeller failed. Go to step 2. 302 Cooling fan propeller failed. Go to step 2. 370 Cooling fan status polling temporarily disabled. Go to step 3. 426 Multiple ECC single-bit errors occurred. Go to step 4. 433 Non-recoverable Ethernet fault. Go to step 5.
Maintenence Analysis Procedures 3 4 As indicated by event code 426, an intermittent synchronous dynamic random access memory (SDRAM) problem may result in switch failure. Is this event code a recurring problem? NO ↓ YES A CTP card failure is indicated. Replace the switch. Exit MAP. Perform a data collection and contact the next level of support. Refer to Collecting Maintenance Data (EFCM Basic Edition) or Collecting Maintenance Data (Element Manager). Exit MAP.
Maintenence Analysis Procedures 3 1 Table 3-9 lists event codes, explanations, and MAP steps. MAP 500 Event Codes Table 3-9 Event Code Explanation Action 080 Unauthorized worldwide name. Go to step 2. 081 Invalid attachment. Go to step 3. 083 Port set to inactive state. Go to step 13. 506 Fibre Channel port failure. Go to step 17. 507 Loopback diagnostics port failure. Go to step 18. 512 Optical transceiver nonfatal error. Go to step 17. 514 Optical transceiver failure.
Maintenence Analysis Procedures 3 Table 3-10 Link Incident Messages (Continued) Explanation Action Link failure - not-operational primitive sequence (NOS) received. Go to step 19. Link failure - primitive sequence timeout. Go to step 19. Link failure - invalid primitive sequence received for current link state. Go to step 19. 2 As indicated by event code 080, the eight-byte (16-digit) worldwide name (WWN) is not valid or an unconfigured nickname was used. a.
Maintenence Analysis Procedures 3 Table 3-11 Byte 4 Invalid Attachment Reasons and Actions Invalid Attachment Reason Action 01 Unknown Contact the next level of support. 02 ISL connection not allowed. Go to step 4. Incompatible switch. Go to step 5. 05 Loopback plug connected. Go to step 6. 06 N-Port connection not allowed. Go to step 4. 07 Non-McDATA switch at other end. Go to step 5. 08 E_Port capability disabled. Go to step 7. 0A Unauthorized port binding WWN. Go to step 2.
Maintenence Analysis Procedures 3 b. If necessary, use the vertical scroll bar to display the information row for the port indicating an invalid attachment. c. Select (click) the Type field and configure the port as follows: • Select fabric port (F_Port) if the port is cabled to a device. • Select expansion port (E_Port) if the port is cabled to a director or switch (ISL). d. Click OK or Activate. Was the maintenance action successful? NO ↓ YES The product port is operational. Exit MAP.
Maintenence Analysis Procedures 3 c. Select McDATA Fabric 1.0 or Open Fabric 1.0 from the Interop Mode drop-down list. — Select McDATA Fabric 1.0 if the product is attached only to other McDATA directors or switches operating in McDATA Fabric 1.0 mode. — Select Open Fabric 1.0 if the product is attached to directors or switches produced by open-fabric compliant original equipment manufacturers (OEMs). d. Click OK or Activate. Was the maintenance action successful? NO ↓ YES The product port is operational.
Maintenence Analysis Procedures 3 8 The connection timed out because of an unresponsive device or an ISL security violation (authorization failure reject). Check port status and clean fiber-optic components. a. Inform the customer the port will be blocked. Ensure the system administrator quiesces Fibre Channel frame traffic and sets attached devices offline. b. Block the port. Refer to Blocking or Unblocking a Port (EFCM Basic Edition) or Blocking or Unblocking a Port (Element Manager). c.
Maintenence Analysis Procedures 3 • Element Manager - Refer to the McDATA Sphereon 4400 Fabric Switch Element Manager User Manual (620-000241) for instructions. Was the maintenance action successful? NO ↓ YES The product port is operational. Exit MAP. Contact the next level of support. Exit MAP. 11 A connection is not allowed because of a fabric binding mismatch. Fabric membership lists must be compatible for both elements.
Maintenence Analysis Procedures 3 Was the maintenance action successful? NO YES ↓ The product port is operational. Exit MAP. Contact the next level of support. Exit MAP. 13 As indicated by event code 083, a port is set to an inactive state. a. At the Event Log, examine the first two bytes of event data. b. Byte 0 specifies the port reporting the problem. Byte 1 specifies the inactive reason as listed in Table 3-12.
Maintenence Analysis Procedures 3 — Element Manager - Select Ports from the Configure menu at any view. The Configure Ports dialog box displays. b. If necessary, use the vertical scroll bar to display the information row for the inactive port. c. Select (click) the Speed field and configure the port. d. Click OK or Activate. Was the maintenance action successful? NO ↓ YES The product port is operational. Exit MAP. Contact the next level of support. Exit MAP.
Maintenence Analysis Procedures 3 Was the maintenance action successful? NO ↓ YES The product port is operational. Exit MAP. Contact the next level of support. Exit MAP. 18 As indicated by event code 507, a port failed a loopback test. Reset the failed port. a. At the EFCM Basic Edition interface: 1. Select Ports and Reset from the Maintenance menu at any view. The Reset View displays. 2. If necessary, use the vertical scroll bar to display the information row for the port. 3.
Maintenence Analysis Procedures 3 a. At the Hardware View, right-click the port. A pop-up menu appears. b. Select Clear Link Incident Alert(s). The Clear Link Incident Alert(s) dialog box displays. c. Select the This port (n) only radio button and click OK. The link incident clears. d. Monitor port operation for approximately five minutes. Did the link incident recur? YES ↓ NO The problem is transient and the product port is operational. Exit MAP. 20 Clean fiber-optic components. a.
Maintenence Analysis Procedures 3 ↓ The port reporting the problem is causing the link incident. This indicates port degradation and a possible pending failure. Go to step 17. 22 Ensure the attached fiber-optic jumper cable is not bent and connectors are not damaged. If the cable is bent or connectors are damaged: a. Inform the customer the port will be blocked. Ensure the system administrator quiesces Fibre Channel frame traffic and sets attached devices offline. b. Block the port.
Maintenence Analysis Procedures 3 is an event code 011, 021, 051, 061, 062, 063, 070, 071, 072, 082, 140, 142, or 150 observed at the Event Log (EFCM Basic Edition or Element Manager interface). 1 Table 3-13 lists event codes, explanations, and MAP steps. Table 3-13 Event Code MAP 600 Event Codes Explanation Action 011 Login Server database invalid. Go to step 2. 021 Name Server database invalid. Go to step 2. 051 Management Server database invalid. Go to step 3.
Maintenence Analysis Procedures 3 Devices resume operation after fabric login. Perform a data collection and contact the next level of support. Refer to Collecting Maintenance Data (EFCM Basic Edition) or Collecting Maintenance Data (Element Manager). Exit MAP. 3 As indicated by event code 051, a minor error occurred that caused the Management Server database to be re-initialized to an empty state and fail CRC validation. A disruptive server logout and login occurred for all attached devices.
Maintenence Analysis Procedures 3 • A fabric element with more than 32 ISLs (SAN management application Version 3.2 or earlier). • A fabric element with more than 128 ISLs (SAN management application Version 3.3 or later). Fibre Channel frames may be lost or directed in loops because of potential fabric routing problems. Advise the customer of the problem and reconfigure the fabric so that no directors or switches have more than the proscribed number of ISLs.
Maintenence Analysis Procedures 3 8 An E_Port segmented because the error detect time out value (E_D_TOV) or resource allocation time out value (R_A_TOV) is incompatible with the attached fabric element. a. Contact customer support or engineering personnel to determine the recommended E_D_TOV and R_A_TOV values for both fabric elements. b. Inform the customer both products will be set offline. Ensure the system administrator quiesces Fibre Channel frame traffic and sets attached devices offline. c.
Maintenence Analysis Procedures 3 b. Inform the customer both products will be set offline. Ensure the system administrator quiesces Fibre Channel frame traffic and sets attached devices offline. c. Set both products offline. Refer to Setting Online State (EFCM Basic Edition) or Setting Online State (Element Manager). d. For the first product reporting the problem: — EFCM Basic Edition - Select Switch and Parameters from the Configure menu at any view. The Parameters View displays.
Maintenence Analysis Procedures 3 b. At the EFCM Basic Edition interface or SAN management application, inspect names in the active zone set to determine the incompatible zone name, then modify the name as directed by the customer: — EFCM Basic Edition - Refer to the McDATA EFCM Basic Edition User Manual (620-000240) for instructions. — SAN management application - Refer to the EFC Manager Software Release 8.7 User Manual (620-000170) for instructions.
Maintenence Analysis Procedures 3 13 An E_Port segmented because no product in the fabric is capable of becoming the principal switch. a. Inform the customer the product will be set offline. Ensure the system administrator quiesces Fibre Channel frame traffic and sets attached devices offline. b. Set the product offline. Refer to Setting Online State (EFCM Basic Edition) or Setting Online State (Element Manager). c.
Maintenence Analysis Procedures 3 14 An E_Port segmented (operational product) because a response (hello timeout) to a verification check indicates an attached switch is not operational. a. Perform a data collection at the operational product and contact the next level of support. Refer to Collecting Maintenance Data (EFCM Basic Edition) or Collecting Maintenance Data (Element Manager). b. Go to MAP 0000: Start MAP and perform fault isolation for the failed switch. Exit MAP.
Maintenence Analysis Procedures 3 17 An E_Port is fenced because of a protocol error. Depending on failure cause, additional information and event codes are available at the product or attached switch. Perform one of the following: • The E_Port is segmented and accompanied by primary event code 070. Go to step 7. • The fiber-optic cable is disconnected, the cable failed or is degraded, or the port optical transceiver failed.
Maintenence Analysis Procedures 3 — EFCM Basic Edition - Refer to the McDATA EFCM Basic Edition User Manual (620-000240) for instructions. — SAN management application - Refer to the EFC Manager Software Release 8.7 User Manual (620-000170) for instructions. — Element Manager - Refer to the McDATA Sphereon 4400 Fabric Switch Element Manager User Manual (620-000241) for instructions. b. Unblock the port.
Maintenence Analysis Procedures 3 21 Event codes 140 and 142 occur only if the optional OpenTrunking feature is enabled. • Event code 140 - OpenTrunking firmware detected an ISL with Fibre Channel traffic that exceeds the configured congestion threshold. • Event code 142 - OpenTrunking firmware detected an ISL with no transmission BB_Credit for a period of time that exceeded the configured low BB_Credit threshold. This results in downstream fabric congestion.
Maintenence Analysis Procedures 3 Table 3-16 Fabric Merge Failure Reasons and Actions Bytes 8 - 11 Merge Failure Reason Action 01 Invalid data length. Go to step 23. 08 Invalid zone set format. Go to step 23. 09 Invalid data. Go to step 24. 0A Cannot merge. Go to step 24. F0 Retry limit reached. Go to step 23. F1 Invalid response length. Go to step 23. F2 Invalid response code. Go to step 23. 23 A zone merge process failed during ISL initialization.
Maintenence Analysis Procedures 3 24 A zone merge process failed during ISL initialization. The following list explains the reason: • Reason 09 - Invalid data caused a zone merge failure. • Reason 0A - A Cannot Merge condition caused a zone merge failure. Obtain supplementary error code data for event code 150. At the Event Log, examine bytes 12 through 15 of event data that specify the error code. Record the error code. Perform a data collection and contact the next level of support.
Maintenence Analysis Procedures 3 3-52 McDATA Sphereon 4400 Fabric Switch Installation and Service Manual
4 Repair Information This chapter describes repair-related procedures for the Sphereon 4400 Fabric Switch. The procedures are performed at the switch, a browser-capable PC communicating with the product-resident Enterprise Fabric Connectivity Manager (EFCM) Basic Edition interface, or a rack-mount management server running a storage area network (SAN) management application.
Repair Information 4 Procedural Notes Observe the following procedural notes: 1. Follow all electrostatic discharge (ESD) precautions and DANGER, CAUTION, and ATTENTION statements. 2. Before performing a procedure, read the procedure carefully and thoroughly to familiarize yourself with the information. Power On Switch To power on the switch: 1. One alternating current (AC) power cord is required for each external power supply. Ensure the correct power cords are available.
Repair Information 4 — The green LED associated with the Ethernet port blinks momentarily while the port is tested. — The green and amber LEDs associated with Fibre Channel ports blink momentarily while the ports are tested. After successful POST completion, the PWR LED remains illuminated and all amber LEDs extinguish. 5. If a POST error occurs, go to MAP 0000: Start MAP to isolate the problem. Power Off Switch Inform the customer the switch is to be powered off.
Repair Information 4 • Ethernet LAN interface, causing the connection to the browser PC or management server to drop momentarily until the connection automatically recovers. • Ports, causing all Fibre Channel connections to drop momentarily until the connections automatically recover. This causes attached devices to log out and log back in, therefore data frames lost during switch reset must be retransmitted. ATTENTION ! A reset should only be performed if a CTP card failure is indicated.
Repair Information 4 Clean Fiber-Optic Components Perform this procedure as directed by a service procedural step or when connecting or disconnecting fiber-optic cables from port optical transceivers. The following tools (supplied by service personnel) are required: • ESD grounding cable and wrist strap. • Fiber-optic cleaning kit with: — Oil-free compressed air or HFC-134a aerosol duster. — Alcohol-soaked cleaning pads. CAUTION Wear eye protection when using an aerosol duster.
Repair Information 4 Figure 4-1 Clean Fiber-Optic Components 4. Gently wipe the end-face and other surfaces of the component with an alcohol pad (part 2 of Figure 4-1). Ensure the pad makes full contact with the surface to be cleaned. Wait approximately five seconds for cleaned surfaces to dry. 5. Repeat steps two and three (second cleaning). 6. Repeat steps two and three (third cleaning). 7. Reconnect the fiber-optic cable to the optical transceiver.
Repair Information 4 1. Open the McDATA home page (http://mcdata.com). Select File Center from the Support menu. The Filecenter home page opens (Figure 4-2). Figure 4-2 McDATA Filecenter Home Page 2. Select (click) Login at the top of the page. The Login page appears. 3. Type a user name and password (assigned and registered while performing Task 24: Register with the McDATA Filecenter) and click Login. The Welcome, you have been logged in page appears. 4.
Repair Information 4 8. Wait approximately five minutes for a response, then select (click) My Requests at the top of the page. The Request History page appears with the approved request (indicated by an approved symbol ( ) in the Status column). 9. In the Action column adjacent to the approved request for the firmware or software version, click Download. The File Download dialog box appears. 10. Click Save. The Save As dialog box appears. 11.
Repair Information 4 Table 4-1 Port Operational States (continued) Port State Offline Green LED Amber LED Alert Symbol Description Off Off None Port is blocked and transmitting the offline sequence (OLS) to attached device. Off Off Yellow Triangle Port is unblocked and receiving the OLS, indicating attached device is offline. Beaconing Off, On, or Blinking Blinking Yellow Triangle Port is beaconing. Amber LED blinks once every two seconds to enable users to locate port.
Repair Information 4 Repair Procedures - EFCM Basic Edition The following procedures (performed at a PC communicating with the EFCM Basic Edition interface) are described: Obtaining Log Information Event Log 4-10 • Obtaining Log Information on page 4-10 • Performing Port Diagnostics on page 4-13 • Collecting Maintenance Data on page 4-20 • Setting Online State on page 4-21 • Blocking or Unblocking a Port on page 4-22 • Upgrading Firmware on page 4-23 • Managing Configuration Data on page
Repair Information 4 Link Incident Log The Link Incident Log records Fibre Channel link incident events and causes. The log describes: • Date/Time - Date and time the link incident occurred. • Port - Port number reporting the link incident. • Link Incident Event - Brief description of the link incident and cause, including: — Implicit incident. — Bit-error threshold exceeded. — Loss of signal or loss of synchronization. — Not-operational primitive sequence received. — Primitive sequence timeout.
Repair Information 4 • Open Trunking Re-Route Log Fabric Log Data - Any extra or event specific data. The Open Trunking Re-Route Log records interswitch link (ISL) congestion events that cause Fibre Channel traffic to be routed through an alternate ISL. Entries reflect the traffic re-route status at the managed product. The log describes: • Date/Time - Date and time the re-route occurred. • Receive Port - Target port number (decimal) receiving Fibre Channel traffic after the re-route.
Repair Information 4 Syslog Configuration • Port # - Fibre Channel port number (decimal) transmitting frame through the embedded port. • Direction - Fibre Channel frame direction - incoming (I) or outgoing (O). • SOF - Start of frame character (hexadecimal). • EOF - End of frame character (hexadecimal). • Payload Size - Size of frame payload in bytes. • Header - 24-byte frame header (hexadecimal). • Payload - First 32 bytes of frame payload (hexadecimal).
Repair Information 4 List from the Product menu at any view. As an example, the figure shows POM data in the lower panel (Figure 4-3). Figure 4-3 Port List View A row of information for each port appears. Each row consists of the following columns:: Table 4-2 4-14 Port List Table Port Property Description Port The product port number. Name The user-defined name or description for the port. Block Configuration Indicates if a port is blocked or unblocked.
Repair Information 4 Inspect Port Properties At the Port List View, click a physical port number listed in the Port column. Physical properties for the selected port appear in the lower panel of the view: Table 4-3 Inspect Port Properties Table Port Property Description Port Number The product’s port number. Port Name The user-defined name or description for the port. Port Type The user-defined port type (GX_Port, FX_Port, G_Port, F_Port, or E_Port).
Repair Information 4 Inspect POM Data At the Port List View, click the entry for a port in the Health Status column. POM data for the selected port appears in the lower panel of the view (Figure 4-3): Table 4-4 POM Data Table Port Property Description Port Number The product’s port number. Health Status The condition of the installed optical transceiver (Normal, Warning, Alarm, or No Info). Transceiver Type The installed transceiver type (SFP, XFP, or Unknown).
Repair Information 4 Performance View The EFCM Basic Edition interface provides access to port statistics information through the Performance View. • Table 4-6 To open this view, select Performance from the Product menu (Product>Performance).
Repair Information 4 Inform the customer a disruptive internal loopback test is to be performed. Ensure the system administrator quiesces Fibre Channel frame traffic through the por and sets the attached device offline. NOTE: A small form factor pluggable (SFP) optical transceiver must be installed in the port during the test. A device can remain connected during the test. To perform the test use the following steps: 1. Select Diagnostics from the Maintenance menu (Maintenance>Ports>Diagnostics).
Repair Information 4 When the test completes, the Diagnostics - Executing View reverts to the Diagnostics View. Test results appear as Passed, Failed, or Test Incomplete in the message area of the view. 5. Reset the tested port: a. Select Ports and Reset from the Maintenance menu at any view. The Reset View appears. b. For the tested port, click (enable) the check box in the Reset column. A check mark in the box indicates the port reset option is enabled. c. Click OK. The port resets. 6.
Repair Information 4 NOTE: Click Stop at any time to abort the loopback test. When the test completes, the Diagnostics - Executing View reverts to the Diagnostics View. Test results appear as Passed, Failed, or Test Incomplete in the message area of the view. 7. Remove the loopback plug and reconnect the fiber-optic jumper cable from the device to the port (disconnected in step 1). 8. Reset the tested port: a. Select Ports and Reset from the Maintenance menu at any view. The Reset View appears. b.
Repair Information 4 Figure 4-5 System Files View 2. Right-click the Data Collection link to open a list of menu options. Select the Save Target As menu option. The Save As dialog box appears. 3. Insert a blank diskette in the floppy drive of the PC communicating with the EFCM Basic Edition interface. 4. At the Save As dialog box, select the floppy drive (A:\) from the Save in drop-down menu, type a descriptive name for the zipped (.zip) dump file in the File name field, and click Save. 5.
Repair Information 4 NOTE: Do not set the product offline unless directed to do so by a procedural step or the next level of support. To set the product online or offline use the following steps: 1. Select Switch from the Maintenance menu (Maintenance>Switch). The Switch View appears (Figure 4-6). Figure 4-6 Switch View 2. Perform one of the following: — If the product is offline, click the Activate button adjacent to the Current Online State: field. The product comes online.
Repair Information 4 Figure 4-7 Basic Information View 2. Perform one of the following: — Click the check box for the selected port in the Blocked column to block the port (default is unblocked). A check mark in the box indicates the port is blocked. — Click the check box for the selected port in the Blocked column to remove the check mark and unblock the port. A blank box indicates the port is unblocked. 3. Click OK to save and activate changes.
Repair Information 4 of the page, record the firmware version listed in the Firmware Level field. Download Firmware Version Ensure that the desired firmware version is obtained from the Filecenter and resident on the hard drive of the PC communicating with the EFCM Basic Edition interface. Refer to Download Firmware or Software from the Filecenter for instructions.
Repair Information 4 4. Click OK to download firmware. The process takes several minutes to complete, during which the browser is unavailable. When the process completes, the message Firmware successfully received and verified. Your browser connection will be unavailable until unit restart is complete. appears. After verification, the switch performs an initial program load (IPL) that takes approximately 30 seconds to complete.
Repair Information 4 Figure 4-9 Backup Configuration View 2. Right-click the Configuration file link to open a list of menu options. Select the Save Target As menu option. The Save As dialog box appears. 3. Select the hard drive (C:\) from the Save in drop-down menu at the Save As dialog box, type a descriptive name for the extensible markup language (.xml) configuration file in the File name field, and click Save. 4.
Repair Information 4 Figure 4-10 Restore Configuration View 3. Select the desired file from the PC hard drive at the Download Configuration file from field, using the Browse button or type the desired filename. 4. Click Send and Load Configuration. A message box appears, indicating any browser operation will terminate the configuration download. 5. Click OK to download the configuration. The process takes several minutes to complete, during which the browser is unavailable.
Repair Information 4 — If the configured IP address (prior to reset) was the same as the default address, the browser-to-switch Internet connection is not affected and the procedure is complete. — If the configured IP address (prior to reset) was not the same as the default address, the browser-to-switch Internet connection drops and the EFCM Basic Edition session is lost. Continue to the next step. 6.
Repair Information 4 Obtaining Fabric Log Information Event Log Fabric Log Product Status Log The SAN management application provides access to logs that contain fabric-level maintenance information. At the application main window, select the Logs option from the Monitor menu, then click (select) the desired log option. Logs with maintenance information are: • Event. • Fabric. • Product Status.
Repair Information 4 Obtaining Switch Log Information Audit Log 4-30 • Network Address - IP address or configured name of the product. The address or name corresponds to the address or name displayed under the product icon at the physical map. • Previous Status - Status of the product prior to the change (Operational, Degraded, Failed, Out of Band Online, or Unknown). An Unknown status indicates the SAN management application cannot communicate with the product.
Repair Information 4 Event Log Hardware Log Link Incident Log The Event Log records events or errors. Entries reflect the status of the management interface and managed product. The log describes: • Date/Time - Date and time the event occurred. • Event - Three-digit code that describes the event. Event codes are listed and described in Appendix A, Event Code Tables. • Description - Brief description of the event. • Severity - Event severity (Informational, Minor, Major, or Severe).
Repair Information 4 — Primitive sequence timeout. — Invalid primitive sequence received for current link state. Refer to MAP 0500: Port Failure or Link Incident Analysis for corrective actions. Port Threshold Alert Log Security Log 4-32 The Port Threshold Alert Log records a history of threshold alert notifications. The log describes: • Date/Time - Date and time the alert occurred. • Name - Alert name as configured through the Configure Threshold Alerts dialog box.
Repair Information 4 Open Trunking Log Embedded Port Log • Role - The role of the user. • Interface - The interface. The Open Trunking Log records ISL congestion events that cause Fibre Channel traffic to be routed through an alternate ISL. Entries reflect the traffic re-route status at the managed product. The log describes: • Date/Time - Date and time the re-route occurred. • Receive Port - Target port number (decimal) receiving Fibre Channel traffic after the re-route.
Repair Information 4 Switch Fabric Log The Switch Fabric Log records the time and nature of changes made to a multiswitch fabric that affect this product. The log describes: • Date/Time - Date and time the change occurred. Timing granularity is provided to one hundredth of a second. • Description - Description of the zoning or fabric change. • Event Data - Supplementary event data that provides additional information that varies according to the even logged.
Repair Information 4 Performing Port Diagnostics Port List View Figure 4-11 Fibre Channel port diagnostic information is obtained by: • Inspecting properties at the Port List View. • Inspecting statistical information at the Performance View. • Inspecting parameters at the Port Properties dialog box. • Inspecting parameters at the Port Technology dialog box. • Performing an internal or external loopback test. • Swapping ports.
Repair Information 4 Performance View • Type - Port type (GX_Port, FX_Port, G_Port, F_Port, or E_Port). • Operating Speed - Operating speed (Not Established, 1 Gbps, 2 Gbps, or 4 Gbps). • Alert - If link incident (LIN) alerts are configured, a yellow triangle appears in the column when a link incident occurs. A yellow triangle also appears if beaconing is enabled. A red and yellow diamond appears if the port fails.
Repair Information 4 Table 4-7 Port Properties Dialog Box Table 4-8 Statistical Information in Performance View Operational Number of • Offline Sequences • Link resets transmitted and received Traffic • • • • Port transmit and receive value for frames Four byte words received and transmitted Link utilization in percentage Number of traffic flows rerouted to or from an ISL due to congestion To open the Port Properties dialog box (Figure 4-12), double-click a port graphic at the Hardware View or a po
Repair Information 4 Table 4-8 4-38 Port Properties Table Port Property Description Beaconing User-specified for the port (On or Off). When beaconing is enabled, a yellow triangle appears adjacent to the status field. Link Incident If no link incidents are recorded, None appears in the status field. If a link incident is recorded, a summary appears describing the incident, and a yellow triangle appears adjacent to the status field.
Repair Information 4 Figure 4-12 Port Technology Dialog Box Port Properties Dialog Box To view Port Technology (Figure 4-13), right-click a port graphic at the Hardware View or a port row at the Port List View, then select Port Optics from the pop-up menu.
Repair Information 4 Figure 4-13 Port Technology Dialog Box The dialog box provides the following information: Table 4-9 Port Technology Table Port Property Description Port Number The director’s port number. Connector type Type of port connector (LC, Unknown, or Internal Port). Transceiver Type of port transceiver (Shortwave Laser, Longwave Laser, Long Distance Laser, Unknown, or None). Distance Port transmission distance (<=50m, 50M - 2k, 2k - 10k, 10k=>).
Repair Information 4 Table 4-9 Port Technology Table Port Property Description Vendor Part # The vendor part number. Revision The revision number. Serial # The serial number. Date Code The date. Fiber used and Maximum length Shows link lengths that are possible based on the fiber type installed. Fields are blank if data is not available.
Repair Information 4 Figure 4-14 Port Diagnostics Dialog Box 5. Click Start Test. The test begins and: a. The Start Test button changes to a Stop Test button. b. The message Port xx: TEST RUNNING appears. c. A red progress bar (indicating percent completion) travels from left to right across the Completion Status field. When the test completes, results appear as Port xx: Passed! or Port xx: Failed! in the message area of the dialog box. 6.
Repair Information 4 disconnected from the port, and a multimode loopback plug must be inserted in the port. To perform the test: Inform the customer a disruptive external loopback test is to be performed and the attached device must be disconnected. 1. Disconnect the fiber-optic jumper cable from the port to be tested. 2. Insert a multimode loopback plug into the port receptacle. 3. Select Port Diagnostics from the Maintenance menu (Maintenance>Port Diagnostics).
Repair Information 4 c. Click OK. The port resets. 12. Inform the customer the test is complete and the device can be reconnected and set online. Swap Ports Failure of port circuitry behind an optical transceiver may require swapping the logical port address of the failed port to a known operational port. This ensures the port address matches information in the hardware configuration definition (HCD) of an attached host.
Repair Information 4 3. Click Next. The Instructions section of the dialog box indicates the ports will be blocked. 4. Click Next. Beaconing is enabled for both ports and both ports are blocked. Swap the port fiber-optic cables as directed by the system administrator. 5. Click Next. The Instructions section of the dialog box indicates the port swap operation is complete and beaconing is disabled. Select each Unblock check box to unblock the ports, then click Finish. 6.
Repair Information 4 2. Remove the backup CD from the management server’s compact disk-rewritable (CD-RW) drive and insert a blank rewritable CD. 3. Select the compact disc drive (D:\) from the Look in drop-down menu at the Save Data Collection dialog box. Type a descriptive name for the collected maintenance data in the File name field, then click Save. 4. The Data Collection dialog box appears with a progress bar that shows percent completion of the data collection process.
Repair Information 4 Figure 4-17 Set Online State Dialog Box 2. Perform one of the following: — Click Set Online. A warning dialog box appears the message Performing this operation will change the current state to Online. Click OK. — Click Set Offline. A warning dialog box appears the message Performing this operation will change the current state to Offline. Click OK. Blocking or Unblocking a Port This section describes procedures to block or unblock a Fibre Channel port.
Repair Information 4 • At the product, the green port LED illuminates. • At the Hardware View, the emulated green port LED illuminates. • The box adjacent to the Block Port menu option becomes blank. Upgrading Firmware Firmware is the product operating code stored in FLASH memory on the CTP card. Up to 32 firmware versions can be stored on the management server hard drive and made available for download through the Element Manager application.
Repair Information 4 3. Click Close to close the dialog box. Add Firmware Version to Management Server Library Ensure that the desired firmware version is obtained from the Filecenter and resident on the management server hard drive. Refer to Download Firmware or Software from the Filecenter for instructions. NOTE: When upgrading firmware, follow all procedural information contained in release notes or EC instructions that accompany the version.
Repair Information 4 1. Before downloading firmware version XX.YY.ZZ, ensure version XX.YY.ZZ or higher of the SAN management application is running on the server. a. Select the About option from the Help menu. The About dialog box appears the SAN management application version. Click Close to close the dialog box. b. If required, install the correct version of the application. For instructions, refer to Installing or Upgrading Software.
Repair Information 4 d. The switch performs an IPL, during which an IPLing message appears at the Send Firmware dialog box. In addition, the switch-to-management server Ethernet link drops momentarily. 5. A Send firmware complete message appears at the Send Firmware dialog box. 6. Click Close to close the Firmware Library dialog box. Managing Configuration Data The Element Manager application provides options to: • Back up and restore the configuration file stored in NV-RAM on the switch CTP card.
Repair Information 4 1. Set the switch offline. For instructions, refer to Setting Online State. 2. Select Backup & Restore Configuration from the Maintenance menu(Maintenance>Backup&Restore Configuration). The Backup and Restore Configuration dialog box appears (Figure 4-19). 3. Click Restore. A Warning dialog box appears, indicating the existing configuration file is to be overwritten. 4. Click Yes. A Restore dialog box appears, indicating the restore is in progress.
Repair Information 4 Figure 4-20 Reset Configuration Dialog Box 4. Click Reset to initiate the reset operation and close the dialog box. 5. The switch IP address resets to the default address of 10.1.1.10. — If the configured IP address (prior to reset) was the same as the default address, the switch-to-management server Ethernet link is not affected and the procedure is complete.
Repair Information 4 Figure 4-21 Discover Setup Dialog Box c. Select (highlight) the entry representing the reset switch in the Available Addresses window and click Edit. The Address Properties dialog box appears (Figure 4-22). Figure 4-22 Address Properties Dialog Box d. Type 10.1.1.10 in the IP Address field and click OK. Entries at the Discover Setup dialog box reflect the new IP address. e. At the Discover Setup dialog box, click OK.
Repair Information 4 a. A grey square with a yellow exclamation mark appears adjacent to the icon representing the reset switch, indicating switch is not communicating with the management server. b. Delete the icon representing the reset switch. At the SAN management application, select Setup from the Discover menu. The Discover Setup dialog box appears (Figure 4-21). c. Select (highlight) the entry representing the reset switch in the Available Addresses window and click Remove. d.
Repair Information 4 — C:\mcdataServerInstall.exe to install from the server hard drive. — D:\mcdataServerInstall.exe to install from the EFC Management Applications CD-ROM. 4. Click OK. The InstallShield third-party application prepares to install the software version, and opens the InstallShield Wizard dialog box (Figure 4-23). Figure 4-23 InstallShield Wizard Dialog Box 5. Follow the online instructions for the InstallShield Wizard. Click Next and Finish as appropriate. 6.
Repair Information 4 c. After the server reboots, click Login again. The VNC Authentication screen appears. d. Type the default password and click OK. The Welcome to Windows dialog box appears. NOTE: The default TightVNC viewer password is password. e. Click the Send Ctrl-Alt-Del button at the top of the window to log on to the server desktop. The Log On to Windows dialog box appears. NOTE: Do not simultaneously press the Ctrl, Alt, and Delete keys.
Repair Information 4 4-58 McDATA Sphereon 4400 Fabric Switch Installation and Service Manual
5 Removal and Replacement Procedures This chapter describes field-replaceable unit (FRU) removal and replacement procedures (RRPs) for the Sphereon 4400 Fabric Switch. The chapter also provides procedural notes, electrostatic discharge (ESD) precautions, and list of FRUs. Procedural Notes Observe the following procedural notes: 1. Follow all ESD precautions and DANGER, CAUTION, and ATTENTION statements. 2. Do not perform an RRP unless a failure is isolated to a FRU.
Removal and Replacement Procedures 5 ESD Procedures Follow these ESD procedures: • If the product is connected to facility power (grounded), wear an ESD wrist strap and grounding cable connected to the product chassis. • If the product is not connected to facility power (not grounded), wear an ESD wrist strap and grounding cable connected to an approved bench grounding point. • Touch the product chassis once before performing a procedure, and once each minute during the procedure.
Removal and Replacement Procedures 5 RRP 1: SFP Optical Transceiver Use the following procedures to remove or replace a small form factor pluggable (SFP) optical transceiver. A list of required tools is provided. Tools Required Removal The following tools are required: • Door key with 5/16-inch socket (provided with the FC-512 Fabricenter equipment cabinet). • Protective cap (provided with the fiber-optic jumper cable). • Loopback plug (provided with the product). • Fiber-optic cleaning kit.
Removal and Replacement Procedures 5 4. Block communication to the port. Refer to Blocking or Unblocking a Port (EFCM Basic Edition) or Blocking or Unblocking a Port (SAN management application) for instructions. 5. Ensure an ESD grounding cable is connected to the product chassis (or approved bench ground) and your wrist. 6. Disconnect the fiber-optic jumper cable from the port: a. Pull the keyed LC connector free from the port’s optical transceiver. b.
Removal and Replacement Procedures 5 Replacement To replace an SFP optical transceiver: 1. Ensure an ESD grounding cable is connected to the product chassis (or approved bench ground) and your wrist. 2. Remove the replacement transceiver from its packaging. 3. Insert the transceiver into the port receptacle, then engage the locking mechanism by rotating the wire bale up or down 90 degrees as shown in Figure 5-1. 4. Perform an external loopback test.
Removal and Replacement Procedures 5 b. Open the Port List View. Verify that port Operational State, Type, Health Status, and Transceiver are correct. — At the management server (Element Manager application), open the Hardware View: a. Ensure alert symbols do not appear (yellow triangle or red diamond). b. Double-click the port graphic to open the Port Properties dialog box. Verify port information is correct. c. Right-click the port graphic and select Port Technology from the menu.
Removal and Replacement Procedures 5 RRP 2: Redundant Power Supply Use the following procedures to remove or replace a redundant external power supply. A list of required tools is provided. Tools Required Removal A door key with 5/16-inch socket (provided with the FC-512 Fabricenter equipment cabinet) is required. To remove a redundant external power supply: 1. If the product is not rack-mounted, go to step 2.
Removal and Replacement Procedures 5 Figure 5-2 Redundant Power Supply Removal and Replacement 5. Inspect the Event Log: — At a web browser communicating with the EFCM Basic Edition interface, select Event from the Logs menu. — At the management server (Element Manager application), select Event Log from the Logs menu. The following event codes appear: • 200 - Power supply AC voltage failure (recorded when power is disconnected). • 206 - Power supply removed.
Removal and Replacement Procedures 5 5. Inspect the Event Log: — At a web browser communicating with the EFCM Basic Edition interface, select Event from the Logs menu. — At the management server (Element Manager application), select Event Log from the Logs menu. Ensure the following event codes appear: • 203 - Power supply AC voltage recovery. • 207 - Power supply installed. If the event codes do not appear, go to MAP 0000: Start MAP to isolate the problem. 6. Verify power supply operation.
Removal and Replacement Procedures 5 5-10 McDATA Sphereon 4400 Fabric Switch Installation and Service Manual
6 Illustrated Parts Breakdown This chapter provides an illustrated parts breakdown for Sphereon 4400 Fabric Switch field-replaceable units (FRUs). Exploded-view assembly drawings are provided for: • Front-accessible FRUs. • Rear-accessible FRUs. • Miscellaneous parts. • Power cords and receptacles. Exploded-view illustrations portray the switch disassembly sequence for clarity. Illustrated FRUs are numerically keyed to associated tabular part lists.
Illustrated Parts Breakdown 6 Front-Accessible FRUs Figure 6-1 illustrates front-accessible FRUs. Table 6-1 is the associated FRU parts list. The table includes reference numbers to Figure 6-1, FRU part numbers, descriptions, and quantities. Figure 6-1 Table 6-1 6-2 Front-Accessible FRUs Front-Accessible FRU Parts List Ref.
Illustrated Parts Breakdown 6 Rear-Accessible FRUs Figure 6-2 illustrates rear-accessible FRUs. Table 6-2 is the associated FRU parts list. The table includes reference numbers to Figure 6-2, FRU part numbers, descriptions, and quantities. Figure 6-2 Table 6-2 Rear-Accessible FRUs Rear-Accessible FRU Parts List Ref. Part Number Description 6-2 002-002774-000 Switch, Sphereon 4400, base assembly -1 721-000105-000 Power supply assembly, external, 60-watt rated, 12 VDC output Qty.
Illustrated Parts Breakdown 6 Miscellaneous Parts Figure 6-3 illustrates miscellaneous parts. Table 6-3 is the associated parts list. The table includes reference numbers to Figure 6-3, part numbers, descriptions, and quantities. Figure 6-3 Table 6-3 6-4 Miscellaneous Parts Miscellaneous Parts List Ref.
Illustrated Parts Breakdown 6 Power Cords and Receptacles Figure 6-4 illustrates optional power cords and receptacles. Table 6-4 is the associated parts list. The table includes reference numbers to Figure 6-4, feature numbers, and descriptions.
Illustrated Parts Breakdown 6 Table 6-4 Ref. 6-6 Power Cord and Receptacle List Part Number Description Feature -1 806-000001-000 Power cord, AC, North America NEMA 5-15P straight, 125 volts, 10 amps, 3.0 meters Receptacle: NEMA 5-15R 1010 -2 806-000004-001 Power cord, AC, United Kingdom BS 1363 right angle, 250 volts, 10 amps, 2.8 meters Receptacle: BS 1363 1012 -3 806-000005-001 Power cord, AC, European Union CEE 7/7 straight, 250 volts, 10 amps, 2.
Illustrated Parts Breakdown 6 Table 6-4 Ref. Power Cord and Receptacle List (Continued) Part Number Description Feature -12 806-000040-000 Power cord, AC, United States (Chicago) NEMA L6-15P straight, twist-lock, 250 volts, 10 amps, 1.8 meters Receptacle: NEMA L6-15R 1028 -13 806-000042-000 Power cord, AC, North America NEMA L6-15P straight, twist-lock, 250 volts, 10 amps, 2.
Illustrated Parts Breakdown 6 Power Cords (Japan, Denan) CAUTION Never use the power cord packed with your equipment for other products.
A Event Code Tables An event is a state change, problem detection, or problem correction that requires attention or should be reported to service personnel. An event usually indicates an operational state transition, but may also indicate an impending state change (threshold violation) or provide information only. Events are reported as event codes. This appendix lists three-digit event codes. The codes are listed in numerical order and tabular format as follows: • 000 through 199 - system events.
Event Code Tables A — 0 - informational. — 2 - minor. — 3 - major. — 4 - severe (not operational). • Explanation - an explanation of what caused the event. • Action - the recommended course of action (if any) to resolve the problem. • Event data - supplementary event data (if any) that appears in the event log in hexadecimal format. • Distribution - checks in associated fields indicate where the event code is reported (product, management server, or attached host).
Event Code Tables A Event Code: 021 Message: Name Server database invalid. Severity: Minor. Explanation: Following an IML or firmware download, the Name Server database failed CRC validation. All fabric service databases initialize to an empty state, resulting in implicit fabric logout of all attached devices. Action: Perform a data collection and return the CD to support personnel. Event Data: No supplementary data included.
Event Code Tables A Event Code: 051 Message: Management Server database invalid. Severity: Minor. Explanation: Following an IML or firmware download, the Management Server database failed CRC validation. All management service databases initialize to an empty state, resulting in implicit logout of all logged-in devices. Action: Perform a data collection and return the CD to support personnel. Event Data: No supplementary data included.
Event Code Tables A Event Code: 062 Message: Maximum interswitch hop count exceeded. Severity: Informational. Explanation: Fabric controller software detected a path to a director or switch that traverses more than seven interswitch links (hops). This may result in Fibre Channel frames persisting in the fabric longer than timeout values allow. Action: Reconfigure the fabric so the path between any two switches traverses seven or less ISLs.
Event Code Tables A Event Code: 064 Message: ESS response from indicated domain ID not received after maximum tries. Severity: Informational. Explanation: Fabric controller software detected an exchange switch support (ESS) response from the indicated domain ID was not received after the maximum attempts. The event is reported only in McDATA interop mode. Action: No action required. Event Data: Byte 0 = domain ID of the director or switch not receiving an ESS response.
Event Code Tables A Event Code: 070 Message: E_Port is segmented. Severity: Informational. Explanation: An E_Port recognized an incompatibility with the attached director or switch, preventing fabric participation. A segmented port does not transmit Class 2 or Class 3 traffic, but transmits Class F traffic. Refer to event data for segmentation reason. Action: Action depends on segmentation reason specified. Event Data: The first byte of event data (byte 0) specifies the E_Port number.
Event Code Tables A Event Code: 071 Message: Switch is isolated. Severity: Informational. Explanation: The switch is isolated from other directors or switches. This event code is accompanied by one or more 070 event codes. Refer to event data for segmentation reason. Action: Action depends on segmentation reason specified. Event Data: The first byte of event data (byte 0) specifies the E_Port number.
Event Code Tables A Event Code: 072 Message: E_Port connected to unsupported switch. Severity: Informational. Explanation: The switch is attached (through an ISL) to an incompatible director or switch. Action: Disconnect the ISL. Event Data: No supplementary data included. Distribution: Product EFCM Basic Event Log System Error LED ✔ Management Server Event Log E-Mail Host Call-Home Sense Info Link Incident Log ✔ Event Code: 073 Message: Fabric initialization error.
Event Code Tables A Event Code: 074 Message: ILS frame delivery error threshold exceeded. Severity: Informational. Explanation: Fabric controller frame delivery errors exceeded an E_Port threshold and caused fabric initialization problems (073 event code). Most problems are caused by control frame delivery errors, as indicated by this code. Event data is intended for engineering evaluation. Action: Perform a data collection and return the CD to support personnel.
Event Code Tables A Event Code: 076 Message: Out of Range Domain ID detected. Severity: Informational. Explanation: Switch has detected a domain ID that is out of the supported range behind the attached ISL. This event may be followed by a segmentation event 070. Action: Check that all McDATA switches in the fabric are configured with the same domain id offset. Check that all non-McDATA switches are configured with a domain id that is within the range of this switch (offset + 1 ' offset + 31).
Event Code Tables A Event Code: 081 Message: Invalid attachment. Severity: Informational. Explanation: A switch port recognized an incompatibility with the attached fabric element or device and isolated the port. An isolated port does not transmit Class 2, Class 3, or Class F traffic. Refer to event data for the reason. Action: Action depends on reason specified. Event Data: The first byte of event data (byte 0) specifies the port number.
Event Code Tables A Event Code: 081 (continued) Event Data (continued): A = Unauthorized port binding WWN - The device WWN or nickname used to configure port binding for this port is not valid. At the Configure Ports dialog box, reconfigure the port with the WWN or nickname authorized for the attached device, or disable the port binding feature. B = Unresponsive node - The attached node did not respond, resulting in a G_Port ELP timeout.
Event Code Tables A Event Code: 082 Message: Port fenced. Severity: Informational. Explanation: The port was blocked after exceeding threshold criteria defined by the port fencing policy. A hardware malfunction is indicated or the port fencing policy is too restrictive. The fence type is indicated in the event data.
Event Code Tables A Event Code: 083 Message: Port set to inactive state. Severity: Informational. Explanation: A hardware or software problem prevented the port from coming online and set the port to an inactive state. Refer to event data for the inactive reason Action: Action depends on inactive reason specified. Event Data: The first byte of event data (byte 0) specifies the port number.
Event Code Tables A Event Code: 084 Message: Continuous Incident Detection and Reporting - threshold was exceeded for the port Severity: Informational.
Event Code Tables A Event Code: 085 Message: Continuous Incident Detection and Reporting with E-Mail - CIDR threshold was exceeded for the port and this event will trigger an E-Mail. Severity: Informational.
Event Code Tables A Event Code: 086 Message: Continuous Incident Detection and Reporting with Call Home - CIDR threshold was exceeded for the port and this event will trigger E-Mail as well as Call Home Severity: Informational.
Event Code Tables A Event Code: 120 Message: Error detected while processing system management command. Severity: Informational. Explanation: This event occurs when the switch receives a management command that violates specified boundary conditions, typically as a result of a network error. The switch rejects the command, drops the switch-to-server Ethernet link, and forces error recovery processing. When the link recovers, the command can be retried.
Event Code Tables A Event Code: 140 Message: Congestion detected on an ISL. Severity: Informational. Explanation: OpenTrunking firmware detected an ISL with Fibre Channel traffic that exceeded the configured congestion threshold. Action: No action is required for an isolated event. If this event persists, relieve the congestion by adding parallel ISLs, increasing the ISL link speed, or moving device connections to a less-congested region of the fabric.
Event Code Tables A Event Code: 142 Message: Low BB_Credit detected on an ISL. Severity: Informational. Explanation: OpenTrunking firmware detected an ISL with no transmission BB_Credit for a period of time that exceeded the configured low BB_Credit threshold. This indicates downstream fabric congestion. Action: No action is required for an isolated event or if the reporting ISL approaches 100% throughput.
Event Code Tables A Event Code: 150 Message: Fabric merge failure. Severity: Informational. Explanation: During ISL initialization, the fabric merge process failed. The fabric binding membership lists do not match, an incompatible zone set was detected, there is a problem with exchanging zoning parameters, or the zone set merge failed. This event code is always preceded by a 070 ISL segmentation event code, and represents the reply of an adjacent fabric element.
Event Code Tables A Event Code: 151 Message: Fabric configuration failure. Severity: Informational. Explanation: A fabric-wide configuration activation process failed. An event code 151 is recorded only by the managing switch in the fabric. The event code is intended to help engineering support personnel fault isolate a fabric-wide configuration failures. Action: Perform a data collection and return the CD to support personnel.
Event Code Tables A Power Supply Events (200 through 299) Event Code: 200 Message: Power supply AC voltage failure. Severity: Major. Explanation: AC input to the power supply is disconnected or AC circuitry in the power supply failed. The event only occurs when two power supplies are installed. The second power supply assumes the full operating load. Action: Ensure the power supply is connected to facility AC power and verify operation of the facility power source.
Event Code Tables A Event Code: 203 Message: Power supply AC voltage recovery. Severity: Informational. Explanation: AC voltage recovered for the power supply. Both power supplies adjust to share operating load. Action: No action required. Event Data: No supplementary data included. Distribution: Product EFCM Basic Event Log System Error LED Management Server Event Log ✔ E-Mail Host Call-Home Sense Info Link Incident Log ✔ Event Code: 204 Message: Power supply DC voltage recovery.
Event Code Tables A Event Code: 206 Message: Power supply removed. Severity: Informational. Explanation: A power supply was removed while the switch was powered on and operational. The second power supply assumes the full operating load. Action: No action required or install an operational power supply. Event Data: No supplementary data included.
Event Code Tables A Event Code: 208 Message: Power supply false shutdown. Severity: Major. Explanation: The power supply indicated that it was about to shutdown as a result of a power loss, but never did. The operational firmware prepared for the shutdown. Action: Perform a data collection and return the CD to support personnel. Event Data: No supplementary data included.
Event Code Tables A Fan Events (300 through 399) Event Code: 300 Message: Cooling fan propeller failed. Severity: Major. Explanation: One cooling fan failed or is rotating at insufficient angular velocity. Action: Replace the switch. Event Data: The first byte of event data (byte 0) specifies the failed fan number.
Event Code Tables A Event Code: 302 Message: Cooling fan propeller failed. Severity: Major. Explanation: Three cooling fans failed or are rotating at insufficient angular velocity. Action: Replace the switch. Event Data: The first byte of event data (byte 0) specifies the failed fan number(s).
Event Code Tables A Event Code: 304 Message: Cooling fan propeller failed. Severity: Major. Explanation: Fifth cooling fan failed or are rotating at insufficient angular velocity. Action: Replace the switch. Event Data: The first byte of event data (byte 0) specifies the failed fan number(s).
Event Code Tables A Event Code: 310 Message: Cooling fan propeller recovered. Severity: Informational. Explanation: One cooling fan recovered. Action: No action required. Event Data: The first byte of event data (byte 0) specifies the recovered fan number. Distribution: Product EFCM Basic Event Log System Error LED ✔ Management Server Event Log E-Mail Host Call-Home Sense Info Link Incident Log ✔ Event Code: 311 Message: Cooling fan propeller recovered. Severity: Informational.
Event Code Tables A Event Code: 312 Message: Cooling fan propeller recovered. Severity: Informational. Explanation: Three cooling fans recovered Action: No action required. Event Data: The first byte of event data (byte 0) specifies the recovered fan number(s). Distribution: Product EFCM Basic Event Log System Error LED ✔ Management Server Event Log E-Mail Host Call-Home Sense Info Link Incident Log ✔ Event Code: 313 Message: Cooling fan propeller recovered. Severity: Informational.
Event Code Tables A Event Code: 314 Message: Cooling fan propeller recovered. Severity: Informational. Explanation: Five cooling fans recovered Action: No action required. Event Data: The first byte of event data (byte 0) specifies the recovered fan number(s). Distribution: Product EFCM Basic Event Log System Error LED ✔ Management Server Event Log E-Mail Host Call-Home Sense Info Link Incident Log ✔ Event Code: 315 Message: Cooling fan propeller recovered. Severity: Informational.
Event Code Tables A Event Code: 370 Message: Cooling fan status polling temporarily disabled. Severity: Minor. Explanation: The failed or recovered status values for one or more cooling fans are exceeding a determined threshold. This indicates a possible fan failure. Fan status polling is enabled hourly or following an IML or reset. Action: No immediate action required. Monitor cooling fan operation or additional event codes indicating a fan failure. Event Data: No supplementary data included.
Event Code Tables A CTP Card Events (400 through 499) Event Code: 400 Message: Power-up diagnostics failure. Severity: Major. Explanation: Power-on self tests (POSTs) detected a failed FRU as indicated by the event data. Action: If a CTP card or fan failure is indicated, replace the switch. If a power supply failure is indicated, replace the power supply. Perform a data collection and return the CD and faulty FRU to support personnel.
Event Code Tables A Event Code: 411 Message: Firmware fault. Severity: Major. Explanation: Switch firmware encountered an unexpected condition and dumped operating state information to FLASH memory for retrieval and analysis. The dump file automatically transfers to the management server, where it is stored for retrieval through a data collection. The switch performs a software reset, during which all attached Fibre Channel devices are momentarily disrupted, log out, and log back in.
Event Code Tables A Event Code: 423 Message: CTP firmware download initiated. Severity: Informational. Explanation: The management server or EFCM Basic Edition interface initiated download of a new firmware version. Action: No action required. Event Data: No supplementary data included. Distribution: Product EFCM Basic Event Log Management Server System Error LED ✔ Event Log E-Mail Host Call-Home Sense Info Link Incident Log ✔ Event Code: 433 Message: Nonrecoverable Ethernet fault.
Event Code Tables A Event Code: 440 Message: Embedded port hardware failed. Severity: Major. Explanation: The embedded port hardware detected a fatal error. Action: Replace the switch. Event Data: Byte 0 = CTP slot position (00). Byte 1 = engineering reason code Bytes 4 - 7 = elapsed millisecond tick count.
Event Code Tables A Port Events (500 through 599) Event Code: 506 Message: Fibre Channel port failure. Severity: Major. Explanation: A Fibre channel port failed. The amber LED corresponding to the port illuminates to indicate the failure. Ports with LEDs extinguished remain operational. Action: Perform a a data collection and return the CD to support personnel. Perform a switch reset. If the problem persists, replace the switch. Event Data: Byte 0 = port number. Byte 1 = engineering reason code.
Event Code Tables A Event Code: 508 Message: Fibre Channel port anomaly detected. Severity: Informational. Explanation: The switch detected a deviation in the normal operating mode or status of the indicated Fibre Channel port. Action: No action required. An event code 506 is generated if this anomaly results in a hard port failure. Event Data: Byte 0 = port number. Byte 1 = anomaly reason code. Bytes 4 - 7 = elapsed millisecond tick count. Bytes 8 and 9 = HA error callout #1.
Event Code Tables A Event Code: 512 Message: Optical transceiver nonfatal error. Severity: Minor. Explanation: Switch firmware detected an optical transceiver non-fatal error. Action: Replace the failed transceiver with a functional transceiver of the same type. Event Data: Byte 0 = port number. Byte 1 = engineering reason code. Byte 2 = optic type. Bytes 4 - 7 = elapsed millisecond tick count. Bytes 8 - 11 = optic serial number.
Event Code Tables A Event Code: 514 Message: Optical transceiver failure. Severity: Major. Explanation: An optical transceiver failed. The amber LED corresponding to the port illuminates to indicate the failure. Ports with LEDs extinguished remain operational. Action: Replace the failed transceiver. Event Data: Byte 0 = port number. Byte 1 = engineering reason code. Byte 2 = optic type. Bytes 4 - 7 = elapsed millisecond tick count. Bytes 8 - 11 = optic serial number.
Event Code Tables A Event Code: 582 Message: Bit error threshold exceeded. Severity: Major. Explanation: An attached server determined the number of code violation errors recognized exceeded the bit error threshold. Action: A LIR is generated and sent to the attached server using the reporting procedure defined in T11/99-017v0 (OSI). If fault isolation at the server does not detect a failure, the problem may be due to a port failure. Go to MAP 0000: Start MAP to perform fault isolation.
Event Code Tables A Event Code: 584 Message: Not operational primitive sequence received. Severity: Major. Explanation: An attached server received a not-operational primitive sequence (NOS). Action: A LIR is generated and sent to the attached server using the reporting procedure defined in T11/99-017v0 (OSI). If fault isolation at the server does not detect a failure, the problem may be due to a port failure. Go to MAP 0000: Start MAP to perform fault isolation.
Event Code Tables A Event Code: 586 Message: Invalid primitive sequence received for current link state. Severity: Major. Explanation: An attached server recognized either a link reset (LR) or a link-reset response (LRR) sequence while in the wait-for-online sequence (OLS) state. Action: A LIR is generated and sent to the attached server using the reporting procedure defined in T11/99-017v0 (OSI). If fault isolation at the server does not detect a failure, the problem may be due to a port failure.
Event Code Tables A A-46 McDATA Sphereon 4400 Fabric Switch Installation and Service Manual
B Restore Management Server This appendix describes the procedure to restore a rack-mount management server after a hard drive failure. The procedure includes restoration of the: • Windows operating system. • Windows configuration information. • Storage area network (SAN) management and Element Manager applications. • SAN management data directory.
Restore Management Server B • SAN Management data directory backup on CD-ROM - The SAN management data directory is automatically backed up to a CD when the server is rebooted or when the data directory contents change. The data directory includes: — Configuration data (product definitions, user names, passwords, user rights, nicknames, session options, simple network management protocol (SNMP) trap recipients, E-mail recipients, and Ethernet event notifications).
Restore Management Server B 5. Power cycle the server. The server performs power-on self-tests (POSTs). After successful POST completion, the LCD panel displays a Welcome!! message, then continuously cycles through and displays server operational information. 6. Configure the following parameters at the server’s LCD panel. Refer to Task 7: Configure Server Password and Network Addresses for instructions. • LCD panel password. • IP address for private and public LAN connections.
Restore Management Server B Figure B-1 InstallShield Wizard Dialog Box 13. Remove the EFC Management Applications CD-ROM from the CD-RW drive. 14. Insert the SAN management data directory backup CD-ROM (created while performing Task 20: Back Up Configuration Data) in the CD-RW drive and close the LCD panel. 15. Copy the contents of the CD-ROM to the server hard drive as follows: • For the EFCM 8.7 application, copy the CD-ROM contents to the following directories: — C:\Program Files\EFCM 8.
Restore Management Server B b. Select the Restart option from the list box and click OK. The server powers down and restarts. During the reboot process the LAN connection between the server and browser-capable PC drops momentarily, and the TightVNC viewer displays a network error. c. After the server reboots, click Login again. The VNC Authentication screen displays. d. Type the default password and click OK. The Welcome to Windows dialog box displays.
Restore Management Server B B-6 McDATA Sphereon 4400 Fabric Switch Installation and Service Manual
Index A access control list configure Element Manager 2-73 description 2-73 attention statements xxiv authentication access control list 2-73 configure EFCM Basic 2-29 Element Manager 2-73 SAN management application 2-73 RADIUS server support 2-30, 2-73 settings 2-29, 2-73 authentication settings configure EFCM Basic 2-29 Element Manager 2-73 description 2-29, 2-73 B back up SAN management application configuration data 2-75 switch configuration file EFCM Basic Edition 4-25 Element Manager 4-51 BB_Credit
Index command line interface disable 2-24 enable 2-24 compliance statements Argentinian UL Certification xxi Australia C-Tick Mark xxi Canadian EMC xix CB Scheme xx Chinese BSMI Statement xxii Chinese CCC Mark xxii Class 1 laser transceiver xviii European Union CE Mark xx European Union N-Mark xxi Federal Communications Commission xviii German GS Mark xxii Japanese VCCI Statement xxii Korean MIC Mark xxiii Mexican NOM Mark xxiii New Zealand C-Tick Mark xxi recycling information xxiii Russian GOST Certifica
Index Element Manager 2-73 SANtegrity binding EFCM Basic 2-29 Element Manager 2-73 SAN management application 2-73 security features EFCM Basic 2-29 Element Manager 2-73 SAN management application 2-73 SNMP EFCM Basic 2-23 Element Manager 2-66 SSL encryption software 2-25 web 2-25 switch binding EFCM Basic 2-30 Element Manager 2-74 switch date and time EFCM Basic 2-15 Element Manager 2-57 switch identification EFCM Basic 2-14 Element Manager 2-59 switch network information EFCM Basic 2-19 maintenance port
Index E_Port configure 2-21, 2-64 description 1-2 OpenTrunking 2-30, 2-74 performance features 2-30, 2-74 port fencing 2-31, 2-74 preferred path 2-30, 2-74 segmented 3-41 e_port segmentation reasons for 4-38 EFCM Basic Edition configure product 2-12 disable at management server 2-70 embedded port frame log 4-12 enable at management server 2-70 event log 4-10 fabric log 4-12 link incident log 4-11 open trunking re-route log 4-12 Element Manager application configure 2-59 configure PFE key EFCM Basic 2-27 El
Index cooling fan events (300 - 399) A-28 CTP card events (400 - 499) A-35 description A-1 port events (500 - 599) A-39 power supply events (200 - 299) A-24 system events (000 - 199) A-2 event log EFCM Basic Edition 4-10 Element Manager 4-31 SAN management 4-29 external loopback test description 4-19, 4-42 EFCM Basic Edition 4-19 Element Manager 4-42 F F_Port configure 2-21, 2-64 description 1-1 fabric binding configure EFCM Basic 2-30 SAN management application 2-73 description 2-30, 2-73 enable EFCM Bas
Index full-volatility feature configure PFE key EFCM Basic 2-27 Element Manager 2-55 description 4-20, 4-45 G gateway address change switch address 2-19, 2-32 management server default 2-52 switch default 2-1, 3-1 H hardware log 4-31 I identification (configure) EFCM Basic 2-14 Element Manager 2-59 illustrated parts breakdown front-accessible FRUs 6-2 miscellaneous parts 6-4 power cords 6-5 rear-accessible FRUs 6-3 IML switch 4-4 installation tasks summary 2-2 Task 1 - Verify installation requirements 2
Index L LAN connection connect management server 2-35 laser transceiver compliance statement xviii description 1-3 illustrated parts breakdown 6-2 removal 5-3 replacement 5-5 types available 1-3 LCD panel configure private server network addresses 2-39 configure public server network addresses 2-39 default password for management server 2-38 LEDs ERR 1-6 port status 1-6 power supply status 1-6 PWR 1-6 link incident log EFCM Basic Edition 4-11 Element Manager 4-31 logs embedded port 4-33 embedded port frame
Index multiswitch fabric e_port segmentation reasons for 4-38 N N_Port ID virtualization configure PFE key EFCM Basic 2-27 Element Manager 2-56 description 2-22, 2-66 network information configure management server 2-38 configure switch EFCM Basic 2-19 maintenance port 2-32 NPIV configure EFCM Basic 2-22 Element Manager 2-66 description 2-22, 2-66 null modem cable description 1-15 illustration 1-15 O open trunking log 4-33 open trunking re-route log 4-12 open-systems management server (configure) EFCM Ba
Index cabling 2-77 configurable types 1-1 configure basic information EFCM Basic 2-21 Element Manager 2-64 configure BB_Credit EFCM Basic 2-22 Element Manager 2-65 configure NPIV EFCM Basic 2-22 Element Manager 2-66 E_Port fencing 2-31, 2-74 events (500 - 599) A-39 LED diagnostics 4-8 performance statistics EFCM Basic Edition 4-17 Element Manager 4-36 port properties 4-37 port technology 4-39 SFP transceivers 1-3 status LEDs 1-6 swap ports 4-44 power cords description 6-5 illustrated parts breakdown 6-5 po
Index repair procedures clean fiber-optic components 4-5 download firmware or software 4-6 EFCM Basic Edition block or unblock port 4-22 collect maintenance data 4-20 manage configuration data 4-25 obtain log information 4-10 set online state 4-21 upgrade firmware 4-23 Element Manager block or unblock port 4-47 collect maintenance data 4-45 manage configuration data 4-51 obtain switch log information 4-30 perform port diagnostics 4-35 set online state 4-46 swap ports 4-44 upgrade firmware 4-48 IML or reset
Index SANtegrity authentication 2-29, 2-73 SANtegrity binding 2-29, 2-73 segmented E_Port description 3-41 fault isolation 3-38 serviceability features 1-12 set online state EFCM Basic Edition 4-21 Element Manager 4-46 SFP transceiver description 1-3 fault isolation 3-26 illustrated parts breakdown 6-2 removal 5-3 replacement 5-5 types available 1-3 shipping environment 1-7 SNMP configure EFCM Basic 2-23 Element Manager 2-66 description 2-23, 2-66 software download version from filecenter 4-6 install 4-55
Index Element Manager 2-57 tools and test equipment FRU removal and replacement 5-3, 5-7 supplied by service personnel 1-15 supplied with product 1-14 trademarks xviii Element Manager 2-78 description 2-78 naming conventions 2-78 U unblock port EFCM Basic Edition 4-22 Element Managerapplication 4-47 user name configure at management server 2-49 default EFCM Basic Edition 2-12 default SAN management application 2-49, 2-77, 4-57, B-5 default Windows 2-41, 2-77, 4-57, B-5 V verify management server restore
