User guide

Troubleshooting

Password or biometric access to my device is blocked

McAfee Encrypted USB Devices User Guide

Password or biometric access to my device is blocked

You will receive a warning message when you have only one remaining password or

biometric attempt left before you reach the retry limit. When you exceed the retry limit,

the device blocks you from authenticating to it using that authentication method. You

must contact your administrator to unblock your user account. For more information,

see “Rescuing a user” on page 14.

My device Drive Mappings do not appear

Sometimes a drive letter for a partition of a McAfee Encrypted USB Device does not get

mapped. This occurs when a network drive mapping occupies a letter typically assigned

to one of the drives of the McAfee Encrypted USB Device.

If you map a network drive to a resource using the drive letter typically assigned to a

McAfee Encrypted USB Device, you will not see the device drive in the file manager

window when you connect the device. This problem occurs only if you map the drive

while the device is disconnected from the computer. You need to disconnect the

mapped network drive. To work around the mapping issue, it is recommended that you

re-map the network drive using a drive letter from the end of the alphabet, for

example, Z or Y. For more information about this Microsoft network drive issue, see the

following Microsoft Web address:

http://support.microsoft.com/?kbid=830238

Data saved to the read-only partition is not available

You cannot save data to the read-only partition of devices. Data saved here is stored in

the cache of the Windows file manager. It is deleted when you remove the device. Save

data to only your private partition or the public partition (if applicable).