User guide

17
Troubleshooting
If you have problems using your McAfee Encrypted USB—Standalone, you may find a
solution in one of the following scenarios. For further technical assistance, contact
http://www.mcafee.com/us/support/index.html.
I cannot eject my device
When you try to eject your device from the file manager, you may encounter the
following error:
“Cannot Unmount Volume—An error was encountered trying to unmount 'Removable
Disk (F:)' Check to make sure there are no open files or windows from that volume.”
If you are not an administrator on the computer then this message will always appear
and prevent you from ejecting the drive. This is a limitation documented by Microsoft in
the following article:
http://support.microsoft.com/default.aspx?scid=kb;en-us;192785
To work around this issue, you can lock the device using Encrypted USB or safely
remove the device using the taskbar icon, see “To disconnect the device” on page 9.
My user name is not in the list for biometric authentication
If your user name is not in the list of users when you attempt to authenticate using a
biometric, then you either do not have any fingers enrolled, or your biometric access is
blocked.
The administrator of your device can unblock biometric access to allow you to enroll
fingers. For more information, see “Rescuing a user” on page 14.
My user name is not in the list for password verification
If your user name is not in the list of users when you attempt to authenticate using
password verification, then either you do not have a password, or it is blocked. The
administrator of your device can set a password for you or unblock your password. For
more information, see “Rescuing a user” on page 14.
My biometric device will not authenticate my finger
A device may fail to authenticate a finger if the biometric sensor is damaged, or your
fingerprint has aged or has been altered due to environmental factors or injury. If you
have extra finger enrollments, you can enroll another finger or delete an existing
fingerprint and enroll a new one. For more information, see “Managing authentication
methods” on page 13. If the sensor is broken, contact the administrator or McAfee.