User guide

Managing users
Rescuing a user
14
McAfee Encrypted USB Devices User Guide
Rescuing a user
Rescuing a user resets the user’s authentication method by deleting finger enrollments,
resetting a password, or both. Users can then enroll fingers and set a password as
required. For more information, see “Managing authentication methods” on page 13.
Only an Administrator can rescue a user if you or another user on the device can no
longer authenticate to it. For example, you may be prevented from authenticating if
you exceed the number of authentication attempts allowed for the device or you forget
your password.
If you upgrade your device from a previous version of Encrypted USB, you cannot
perform rescue operations for existing device users because there are no backup
encryption keys. You can rescue new users who were added after the upgrade process.
To rescue a user
1 On the main page of Encrypted USB, under User Management, click Rescue
User.
2 In the Password box, type the Administrator password and click Next.
3 If there are multiple users on the device, click the user who cannot authenticate to
the device from the User Name list and click Next.
4 Complete the instructions on the pages that follow to add new authentication infor-
mation.