Setup guide

McAfee ePO Advanced Suite Installer Product Guide
Page 24 McAfee ePO Advanced Suite Installer
Verifying agent communication with ePolicy Orchestrator
Once the initial agent-server communication has occurred, the agent polls the server once every 60
minutes by default. This is known as the Agent to Server Communication Interval or ASCI. Earlier we
applied a policy that changed that interval to 120 minutes. Every time this occurs, the Agent polls ePolicy
Orchestrator to upload client events and retrieve any applicable policy or task changes.
With an ASCI of 120 minutes, an agent that polled the server 30 minutes ago will not pick up any new
policies for another 90 minutes. However, you can always force systems to poll the server with an Agent
Wake Up Call. The Wake Up Call is useful when you need to force a policy change sooner than the next
communication would occur. It can also be used to force clients to run tasks on demand, such as an
immediate update or scan.
Sending an Agent Wake Up Call
Send a Wake Up Call to force polling by clients who have not yet communicated with the ePolicy
Orchestrator server.
1 Click the System Tree button on the favorites bar.
2 Highlight the My Organization group.
3 Click the Systems tab.
4 Change the Preset drop-down to This Group and All Subgroups to view all the systems.
5 If the IP addresses and user names are listed, the agent on the client system is communicating with
the server.
6 If five to ten minutes pass and systems do not display an IP address and user name, select all systems,
click Actions | Agent | Wake Up Agents, and click OK.
7 You may need to click the Refresh button in the ePolicy Orchestrator console to view status change for
your systems.
ePolicy Orchestrator Refresh button